Forum Discussion
Integrate several languages on the answering machine via the Teams administration center
sebastien792 If they are leaving a message, why do you need to know what language they are speaking?
If this is part of an auto-attendant for your main company number then you could create a menu then direct people to other AA with voicemail for each language, but you couldn't do it on a per user basis.
Hi Steven,
If a customers leave a message, we don't need to know the language.
Basically, we need to create a queue for each language but we have many departement with a specific number, so it's the same procedure ?
i would like to have something like that:
Start to Call --> chooice language ( For english press 1, for...) --> chooice the departement (For Sales press 1,...) --> Call with the contact
sebastien792 This should just be a normal config using multiple Auto Attendants, directing calls based on a choice and ending up at the appropriate call queue. You would end up with lots of queues which might not be a great experience, a true skill based routing system like Anywhere365 would perhaps be worth considering.
Set up an auto attendant for Microsoft Teams - Microsoft Teams | Microsoft Docs