Forum Discussion
Incoming Teams Call does not Display Phone Number on iOS
When receiving a Phone Call to Teams (using Direct Routing) the iOS notification does not include the phone number. It only shows the caller Name.
Same goes for Microsoft Teams Call in the iOS Call history:
The only way to see phone number on the phone is to open the Microsoft Teams App:
I'm assuming this is 100% by design, but I'm curious if anyone has come up with any guidance or suggestions for users wanting to see the missed call #.
The best solve I have found to reduce confusion is to remove Teams Calls from Mobile Call History. Forcing users to use the Teams App
Which forces endusers to use Teams App, but it's not an ideal workaround.
Does anyone have any better suggestions
- You're absolutely right about the current behavior of Teams calls on iOS. By design, Teams notifications and the iOS call history only show the caller name, not the phone number, when using Teams phone system on your mobile phone.
Here's a breakdown of the situation and potential solutions:
Current Behavior:
* Teams leverages Apple's notification framework, which might limit the ability to display phone numbers for calls routed through Direct Routing or calling plan.
* This can be confusing for users accustomed to seeing phone numbers in their call history.
Potential Solutions:
1. Limited Workaround (Remove Teams Calls from Call History):
* This is the approach you mentioned. It forces users to rely on the Teams app, which does display the phone number. However, it's not ideal as users miss the convenience of the native call history.
2. Microsoft Update (Unlikely Short-Term):
* Ideally, Microsoft might consider an update that allows Teams to include phone numbers in notifications for Teams PSTN calls on mobile devices. However, there's no guarantee or timeline for such a change.
3. Third-Party Apps (Limited Functionality):
* Some third-party call recording apps might offer functionalities to capture phone numbers from Teams calls. However, these solutions might have limitations, require additional subscriptions, or raise privacy concerns.
4. Alternative Notification Platform (Investigate):
* Businesses could explore using a third-party notification platform that integrates with Teams and offers more control over the information displayed in call notifications. This approach might require technical expertise and potentially additional costs.
Best Course of Action:
* User Awareness: In the absence of a quick fix, it's essential to educate users about this behavior. Inform them that Teams calls won't show phone numbers in notifications or call history and that they'll need to access the Teams app to see that information.
* Microsoft Feedback: Consider submitting feedback to Microsoft through official channels. The more user reports they receive, the higher the chance they'll prioritize a solution in future updates.
While there's no perfect solution currently, the options above provide some ways to address the missing phone number issue. Hopefully, a future update from Microsoft will address this limitation and provide a more user-friendly experience for Teams calls on iOS with Direct Routing.
Kindly confirm if this information proves helpful to you.
Thanks.
- You're absolutely right about the current behavior of Teams calls on iOS. By design, Teams notifications and the iOS call history only show the caller name, not the phone number, when using Teams phone system on your mobile phone.
Here's a breakdown of the situation and potential solutions:
Current Behavior:
* Teams leverages Apple's notification framework, which might limit the ability to display phone numbers for calls routed through Direct Routing or calling plan.
* This can be confusing for users accustomed to seeing phone numbers in their call history.
Potential Solutions:
1. Limited Workaround (Remove Teams Calls from Call History):
* This is the approach you mentioned. It forces users to rely on the Teams app, which does display the phone number. However, it's not ideal as users miss the convenience of the native call history.
2. Microsoft Update (Unlikely Short-Term):
* Ideally, Microsoft might consider an update that allows Teams to include phone numbers in notifications for Teams PSTN calls on mobile devices. However, there's no guarantee or timeline for such a change.
3. Third-Party Apps (Limited Functionality):
* Some third-party call recording apps might offer functionalities to capture phone numbers from Teams calls. However, these solutions might have limitations, require additional subscriptions, or raise privacy concerns.
4. Alternative Notification Platform (Investigate):
* Businesses could explore using a third-party notification platform that integrates with Teams and offers more control over the information displayed in call notifications. This approach might require technical expertise and potentially additional costs.
Best Course of Action:
* User Awareness: In the absence of a quick fix, it's essential to educate users about this behavior. Inform them that Teams calls won't show phone numbers in notifications or call history and that they'll need to access the Teams app to see that information.
* Microsoft Feedback: Consider submitting feedback to Microsoft through official channels. The more user reports they receive, the higher the chance they'll prioritize a solution in future updates.
While there's no perfect solution currently, the options above provide some ways to address the missing phone number issue. Hopefully, a future update from Microsoft will address this limitation and provide a more user-friendly experience for Teams calls on iOS with Direct Routing.
Kindly confirm if this information proves helpful to you.
Thanks.
