Forum Discussion
Solved
I can't acess a recording
Everytime I try to see the recording my browser tells me 404 NOT FOUND. Going on the archives also doesn't help, I copy the link, paste it on my browser, and it doesn't work.
- Hi, just reach out to your IT support and explain the issue. The admin can then troubleshoot for you. From what you have described I don't think you can solve this on your own.
I'm not the only one with issues, my classmates also haven't been able to watch/download the recording. It's a channel meeting, and no, I'm not the organizer.
When I click the recording and my browser opens another tab, the tab doesn't work, it either tells me that error 404 thing or "The webpage at *link* might be temporarily down or it may have been moved permanently to a new address".
I know that at one point in the meeting the internet connection was really slow so teams started buffering, so maybe that affected the recording.
I also wasn't the one recording, a friend was.
When I click the recording and my browser opens another tab, the tab doesn't work, it either tells me that error 404 thing or "The webpage at *link* might be temporarily down or it may have been moved permanently to a new address".
I know that at one point in the meeting the internet connection was really slow so teams started buffering, so maybe that affected the recording.
I also wasn't the one recording, a friend was.
Now that was a better description 🙂 It sounds to me as some kind of service degradation. You should check with the meeting recording starter if the issue is the same for him/her. If so I suggest you reach out the IT admin, you can refer to this article for troubleshooting https://techcommunity.microsoft.com/t5/microsoft-teams-support/new-diagnostic-missing-teams-meeting-recording/ba-p/2302005
ChristianJBergstrom I'm sorry, I just don't understand how to fix it ;-;
How do I access this "M365 Admin Portal"? As far as I know I'm not an admin. And I doubt that my uni's staff will do anything about it, so I really have to solve this myself.
- Hi, just reach out to your IT support and explain the issue. The admin can then troubleshoot for you. From what you have described I don't think you can solve this on your own.