Microsoft Tech Community Live:  Microsoft Teams Edition
November 09, 2021, 08:00 AM - 12:00 PM (PST)

New Diagnostic: Missing Teams Meeting Recording

Published Apr 28 2021 06:07 AM 2,130 Views
Microsoft

Hi Teams Community,

Our team has just released a new diagnostic, Teams Meeting Missing Recording.  Thanks to @Sorin Duta for coding this one up!  

 

With the ongoing shift of Teams Meeting Recording storage from Stream to OneDrive SharePoint, sometimes a Meeting Recording file can become misplaced.  We discuss some known issues and troubleshooting options in the following Article: Issues with Meeting Recordings

 

This new Diagnostic can find missing Meeting Recordings in the event they are lost or misplaced.  To access the Diagnostic in your M365 Admin Portal, type Diag: Missing Recording into the Need Help or New Service Request description box:

DWIMR_Start.png

Notice that the Diagnostic requires a Meeting Join URL, one way to get that is from the Meeting details page in the Teams client.  Find the Meeting Chat, then click on the three lines top right: 

MeetingDetails.png

And then you can copy the link:

CopyJoinLink.png

From there, you simply need the Date the meeting occurred.  Note that we only keep Meeting Recording telemetry for 30 days, so if the meeting recording is older than 30 days, you'll need to try one of the manual methods in the troubleshooting article linked above.

 

Enter your meeting join URL and date in YYYY-MM-DD format:

DWIMR_Base.png

And then click on Run Tests.  In my case, here is the result:

DWIMR_ODSP_Result.png

And this indicates that my Meeting Recording was saved to OneDrive, and provides a link to our troubleshooting article with instructions on how to go find it in OneDrive.  The Diagnostic can detect if the user's storage is still Stream as well, and those instructions (how to find the recording file in Stream) are there too.  For this example, here's where I found my missing recording:
DWIMR_OD_RecordingFile.png

 

We hope this Diagnostic is helpful in situations where the Meeting Recording file can't be found after a meeting.  Please give it a try and let us know how it went in the comments below.


As a reminder, all of our Microsoft Teams Diagnostics are listed in the following article: Self-help diagnostics for Microsoft Teams administrators

 

Thanks!
Microsoft Teams Support

3 Comments
Respected Contributor

Great addition! Seen many posts in the community about missing recordings!

Regular Visitor

It would be better if this were available to non-Admin users.  I'm not an Admin but I need to find a recording I just made yesterday.  We contract our Admin out at $139/hour and my Exec Director won't pay that just to find a missing recording (but of course she expects me to continue making recordings to document our processes).  How can I locate it without using this procedure?  All my prior recordings ended up in My FIles but this one isn't there.

 

Thanks,

 

Geoff

Microsoft

hi @gdstuart 

Appreciate this feedback apologies for the delayed response - needed to check our planning for the next quarter - we do plan to extend the Missing Recording diagnostic to the Microsoft Remote Connectivity Analyzer soon.  In the meantime, you can follow this troubleshooting document: Issues with meeting recordings - Microsoft Teams | Microsoft Docs 

 

Finally if you still can't locate it then I'm afraid it would require Support assistance from Microsoft.  It is possible something else occurred that caused the upload to fail. 

Thanks,
Corbin

 

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Last update:
‎Apr 28 2021 06:06 AM
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