Forum Discussion
Guest account not showing in Teams App
I was added as guest user to an anther organization's teams. I can see this organisation in my MS account in browser, when i go through "Manage my account" in the MS Teams App for Win 10:
Unfortunately i do not see any guest account to switch to in the app:
I tried signing out of MS Teams app, restarting computer. Any ideas what is going wrong?
RodCrowder we had the same problem, with guest account not showing in the account list. We fixed it a few minutes ago by clearing the cache for the local Teams app. See these instructions:
https://learn.microsoft.com/en-us/microsoftteams/troubleshoot/teams-administration/clear-teams-cache
7 Replies
Pascal395 I am having the same issue; in the online/browser version of Teams I can see an external organisation that added me as a guest, but on my desktop Teams App (MBP), its missing.
Did you get a resolution to this?
Many thanks, Rod
RodCrowder we had the same problem, with guest account not showing in the account list. We fixed it a few minutes ago by clearing the cache for the local Teams app. See these instructions:
https://learn.microsoft.com/en-us/microsoftteams/troubleshoot/teams-administration/clear-teams-cacheGreat! Worked for me.
Did you receive any resolution for this? We are adding guest users to our tenant and some are having the same issues. They accept the invite and our org is listed in myaccount.microsoft.com/organizations but the do not see our org as an option in teams. They should see something like the below, but they do not.
- That's your account, the other tenant only has a link to it.
What are you trying to doEd Woodrick My understanding is that i should be able to switch to the guest account on the client's teams so that i would be able to call and chat the guys from their organization...
