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Pascal395's avatar
Pascal395
Copper Contributor
Mar 06, 2023
Solved

Guest account not showing in Teams App

I was added as guest user to an anther organization's teams. I can see this organisation in my MS account in browser, when i go through "Manage my account" in the MS Teams App for Win 10: Unfo...
Guest Access
microsoft teams
  • AsbjrnEvensen's avatar
    AsbjrnEvensen
    Oct 24, 2023

    RodCrowder we had the same problem, with guest account not showing in the account list. We fixed it a few minutes ago by clearing the cache for the local Teams app. See these instructions:
    https://learn.microsoft.com/en-us/microsoftteams/troubleshoot/teams-administration/clear-teams-cache

RodCrowder's avatar
RodCrowder
Copper Contributor
Oct 23, 2023

Pascal395 I am having the same issue; in the online/browser version of Teams I can see an external organisation that added me as a guest, but on my desktop Teams App (MBP), its missing.

Did you get a resolution to this?  

Many thanks, Rod

  • AsbjrnEvensen's avatar
    AsbjrnEvensen
    Copper Contributor
    Oct 24, 2023

    RodCrowder we had the same problem, with guest account not showing in the account list. We fixed it a few minutes ago by clearing the cache for the local Teams app. See these instructions:
    https://learn.microsoft.com/en-us/microsoftteams/troubleshoot/teams-administration/clear-teams-cache

    • Wyn Hopkins's avatar
      Wyn Hopkins
      MVP
      Feb 10, 2025

      Great!  Worked for me.

    • RodCrowder's avatar
      RodCrowder
      Copper Contributor
      Oct 24, 2023

      AsbjrnEvensen thank you so much, that has fixed my issue now.  I really appreciate your help and advice.  Rod