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DimitriDB's avatar
DimitriDB
Copper Contributor
Dec 04, 2020

Forward to auto attendant

Hi,

Is it in any way possible to set my client to forward call to an auto attendant or call queue?

For example when I want to forward unanswered calls or even all calls to a reception queue, or an auto attendant with a "We are closed" message.

I am unable to find the AA's and CQ's when setting forwarding options.

 

Forwarding to the linked resource accounts doesn't work as they are then treated as a regular offline user.

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  • jangliss's avatar
    jangliss
    Steel Contributor
    Dec 15, 2020

    DimitriDB 

     

    Do you have a number tied to your AA/CQ?  I've not tested, but have you tried telling it to forward to another number, and putting in the number for the AA/CQ?

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