Forum Discussion
Finding an app add on for teams that best suits our teams problem
Hello,
I work in a solutions service team using a case management system to track problems raised by our customers. I am looking for some ideas and thoughts from some Microsoft teams experts. Our team uses a group chat with around 6 people, and we pick these problems or cases created on a turn basis. We communicate whenever we pick these cases, but have trouble remembering whos turn is next in order. As well as quickly and consistently staying in that pattern.
Such as, the daily order is
* Bob
* Susan
* Craig
* Jackie
Bob picks so he is moved to the bottom of the queue, and it is susans turn. But in certain situations, we lose track and don't have an order set any given point. Due to one person picking at the end of the day with little cases raised that day, and or starting their shift at a different time. So in an example situation, after a 3 day work week - the queue looks like this.
* Craig
* Jackie
* Bob
* Susan
It's important we get it accurate in order or who needs to be picking next, or sometimes picking back to back. In order to distribute work load and to not result in a mad coworker.
Is there an app or tool to manage this in our group channel efficiently? Where it will pop to the end of the queue and everyone can see the list. So there is no arguments or wrong picking order.
Thank you, I appreciate any ideas on this.
1 Reply
brandonmarcinko
You could try Booking Room Pro, instead of using it to manage rooms, you can add your team mates.
https://appsource.microsoft.com/en-us/product/office/WA200003337?tab=Overview
I did a quick example here:
Each case would be an event, you can color them so it easier to visualize. You will not have the order as you wanted to, but you can see who worked on which case at what time, how many cases (events) per day.
The app has a messaging extension, so if you want to start a conversation over a particular case. You can refer it like this:
Also, the app works in a channel, not chat.
