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DAUJLA's avatar
DAUJLA
Copper Contributor
Sep 10, 2019

Extension dialing from auto attendant

Have there been any new recent developments or has a timeline been defined for this crucial feature of Extension dialing from auto attendant in MS Teams? TIA

    • Brentos's avatar
      Brentos
      Copper Contributor

      SiplifiGroup Have you seen any issues with the extensions not updating after the 12 hours?

      We were ready to push forward with a migration but extensions are not being populated in the auto attendant (says it can't find the person) even after 12 hours (waited days in one test)

      We opened a ticket with Microsoft and they ran some sort of background index sync and that fixed it but adding a new user does not work.

      • friccicr's avatar
        friccicr
        Copper Contributor

        Brentos 

         

        I'm on the same situation ..... I keep getting a message that the extension can't be found, however dialing from a teams client works fine...did you ever got a response or definitive solution from MS?

    • lcfowler's avatar
      lcfowler
      Copper Contributor
      Confirmed! I’ve had the setting available for a few weeks now and it works well.
      • DAUJLA's avatar
        DAUJLA
        Copper Contributor

        lcfowler 

        Thanks for the heads up guys. Will need to check this out now.

    • DAUJLA's avatar
      DAUJLA
      Copper Contributor

      We've reached out to MS and they've advised us it should be ready by November 2019. Was supposed to be ready in Q2 2019. Lets wait and see. Thanks

      • lcfowler's avatar
        lcfowler
        Copper Contributor

        Hey DAUJLA. Have you heard anything new on the roll out of dialing by extension through the Auto Attendant? We want to ditch our current PBX and go Teams / MS Phone system but we're very invested in our current extension layout (email signatures, business cards, general user dialing habits, etc.).

         

        Hoping it's just around the corner like you heard earlier.

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