Home
%3CLINGO-SUB%20id%3D%22lingo-sub-566772%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-566772%22%20slang%3D%22en-US%22%3E%3CP%3EHello%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHow%20does%20Microsoft%20plan%20to%20account%20the%20fact%20that%20some%20organizations%20will%20need%20to%20purchase%20or%20reserve%20additional%20E1%20and%20Phone%20system%20licenses%20to%20cover%20there%20resource%20accounts.%20Example%20to%20date%20we%20will%20need%20to%20order%20in%20123%20E1%20and%20Phone%20system%20licensees%20to%20migrate%20from%20SFB%20admin%20center.%26nbsp%3B%20And%20with%20and%20active%20rollout%20we%20have%20a%20need%20today%20for%20around%2010%20more%20with%20in%20the%20next%2030%20days.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-566812%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-566812%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F27883%22%20target%3D%22_blank%22%3E%40Wayne%20Stuebing%3C%2FA%3E%26nbsp%3Byour%20existing%20auto%20attendants%20and%20call%20queues%20do%20not%20need%20to%20be%20licensed%20before%20migration%2C%20they%20will%20continue%20to%20work%20as%20is%20when%20migrated.%20Newly%20created%20resource%20accounts%20only%20need%20to%20be%20licensed%20if%20they%20have%20a%20phone%20number%20associated%20with%20them.%20The%20cost-free%20application%20license%20model%20is%20work%20in%20progress%20and%20we're%20planning%20to%20release%20it%20soon.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-567878%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-567878%22%20slang%3D%22en-US%22%3E%3CP%3EHi.%3C%2FP%3E%3CP%3EWhat%20happens%20for%20companies%20that%20have%20%3CSTRONG%3EIVR%20in%20Exchange%202013%20OnPremise%20hybrid%3C%2FSTRONG%3E%20with%20S4B%20OnPremise%20hybrid%20with%20telephony%20and%20want%20to%20move%20to%20MS%20Team%3F.%20Is%20this%20type%20of%20scenario%20compatible%20with%20Microsoft%20Team%3F%3C%2FP%3E%3CP%3EFor%20example.%20Maintain%20IVR%20in%20Exchange%202013%20onpremise%20and%20migrate%20S4B%20to%20MS%20Team.%20Is%20it%20a%20compatible%20scenario%3F%3C%2FP%3E%3CP%3EThanks%3C%2FP%3E%3CP%3ERegards%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-569565%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-569565%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F16254%22%20target%3D%22_blank%22%3E%40Waseem%20Hashem%3C%2FA%3E%26nbsp%3B%20Thanks%20for%20the%20reply%20but%20this%20is%20now%20causing%20us%20issues.%20I%20have%20a%20case%20open%20with%20Microsoft%20on%20it%20but%20we%20had%20ports%20to%20Microsoft%20in%20play%20and%20now%20as%20of%20this%20morning%20we%20have%20numbers%20out%20of%20service%20as%20we%20cannot%20assign%20the%20number%20to%20the%20account.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWe%20tested%20with%20setting%20up%20accounts%20with%20E1%20%2B%20Phone%20System%20%2B%20Domestic%20calling%20plan%20and%20we%20still%20cannot%20assign%20a%20number%20to%20the%20account.%26nbsp%3B%20These%20are%20all%20Microsoft%20Service%20numbers%20I%20get%20that%20this%20change%20was%20needed%20to%20support%20things%20like%20PSTN%20dial%20out%20i%20assume%20but%20this%20was%20a%20very%20bad%20implementation%20again%20by%20Microsoft.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-569884%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-569884%22%20slang%3D%22en-US%22%3E%3CP%3EThe%20auto%20attendant%20list%20in%20the%20new%20interface%20is%20in%20random%20order%2C%20with%20no%20way%20to%20sort%20or%20search.%26nbsp%3B%20%26nbsp%3B%20This%20simply%20won't%20work%20effectively.%26nbsp%3B%20(We%20had%2012%20pages%20of%20auto%20attendants%20in%20the%20old%20interface).%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-570374%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-570374%22%20slang%3D%22en-US%22%3E%3CP%3EOn%20top%20of%20what%20Clinton%20just%20mentioned%2C%20there's%20also%20missing%20a%20phone%20number%20column%20and%20you%20now%20have%20to%20open%20each%20CQ%2FAA%20individually%2C%20to%20see%20the%20number%20that%20is%20assigned%20to%20it.%20Not%20very%20user%20friendly.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAnd%20if%20you%20are%20in%20the%20search%20text%20box%20you%20cannot%20use%20the%20HOME%20and%20END%20key%20on%20your%20keyboard%20because%20you%20lose%20focus%20of%20the%20text%20box.%20That%20is%20quite%20annoying.%20Please%20fix.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-570379%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-570379%22%20slang%3D%22en-US%22%3E%3CP%3EOur%20previously-working%20call%20queues%20aren't%20working.%3C%2FP%3E%3CP%3ENew%20call%20queues%20cannot%20be%20activated.%20Neither%20leaving%20unused%20licenses%2C%20nor%20explicitly%20assigning%20licenses%20allows%20selection%20of%20service%20numbers.%3C%2FP%3E%3CP%3ECome%20on%2C%20guys!%3C%2FP%3E%3CP%3EYou%20change%20how%20things%20work%2C%20release%20incomplete%20features%2C%20publish%20documentation%20that%20isn't%20valid.%20How%20are%20we%20supposed%20to%20pass%20this%20to%20our%20customers%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-570397%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-570397%22%20slang%3D%22en-US%22%3E%3CP%3EBojan%2C%20welcome%20to%20the%20club.%20Except%20that%20we%20are%20already%20the%20customer.%20And%20also%20the%20Q%26amp%3BA%2C%20apparently.%20Two%20things%20that%20usually%20don't%20mix%20well.%20We%20already%20opened%20a%20ticket%2C%20but%20it's%20been%20almost%20two%20weeks%20without%20real%20progression.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-570403%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-570403%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F27883%22%20target%3D%22_blank%22%3E%40Wayne%20Stuebing%3C%2FA%3E%26nbsp%3B%20operational%20auto%20attendant%20should%20continue%20working%20normally%20after%20migration%2C%20and%20creating%20a%20new%20resource%20accounts%20with%20a%20license%20and%20service%20number%20in%20the%20new%20environment%20based%20on%20the%20documentation%20should%20work%20as%20well%2C%20if%20either%20one%20of%20these%20scenarios%20is%20broken%20please%20open%20a%20ticket%20for%20tracking%20and%20support%20can%20help%20you%20with%20that.%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EAs%20for%20the%20licensing%20requirement%2C%20this%20is%20not%20by%20any%20means%20a%20plan%20to%20monetize%20the%20applications%2C%20and%20we%20understand%20the%20inconvenience%20it%20introduced.%20However%2C%20due%20to%20the%20high%20demand%20for%20supporting%20hybrid%20numbers%2C%20multi-numbers%2C%20and%20all%20the%20benefits%20of%20the%20service%20upgrade%20we%20had%20to%20made%20the%20decision%20to%20not%20block%20these%20capabilities%20behind%20the%20app%20cost-free%20license%20model.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-570436%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-570436%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F65328%22%20target%3D%22_blank%22%3E%40Daniel%20Niccoli%3C%2FA%3E%26nbsp%3Bplease%20send%20me%20a%20private%20message%20with%20your%20ticket%20number%20and%20I%20will%20follow-up%20on%20it%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-570458%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-570458%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F65328%22%20target%3D%22_blank%22%3E%40Daniel%20Niccoli%3C%2FA%3E%26nbsp%3Bplease%20send%20me%20the%20ticket%20number%20in%20a%20private%20message%20and%20I%20will%20follow%20up%20on%20it%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-571053%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-571053%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F100655%22%20target%3D%22_blank%22%3E%40Clinton%20Woodward%3C%2FA%3E%20-%20totally%20agree.%26nbsp%3B%20We're%20working%20on%20the%20search%2C%20sort%20%26amp%3B%20filter%20capabilities%20on%20the%20interface%20we%20use%20from%20Teams%20admin%20center%20to%20enumerate%20the%20Auto%20attendant%20list.%26nbsp%3B%20Because%20we're%20moving%20to%20a%20%22lazy%20load%22%20model%20for%20that%20table%20(making%20page%20load%20times%20lower%20for%20tenants%20with%20lots%20of%20voice%20apps)%20sorting%20the%20list%20locally%20doesn't%20work.%26nbsp%3B%20Thanks%20for%20the%20feedback!!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-571088%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-571088%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F65328%22%20target%3D%22_blank%22%3E%40Daniel%20Niccoli%3C%2FA%3E%20-%20on%20showing%20the%20telephone%20numbers%20in%20the%20AA%2FCQ%20summary%20tables.%26nbsp%3B%20That%20one%20is%20frankly%20tough.%26nbsp%3B%20The%20service%20design%20is%20such%20that%20you%20can%20have%20a%20single%20app%20being%20serviced%20by%20multiple%20telephone%20numbers%20-%20those%20numbers%20are%20managed%20through%20%22Resource%20accounts%22%20-%20essentially%20non-user%20objects%20that%20allow%20all%20the%20call%20routing%20stuff%20to%20operate%20as%20expected.%26nbsp%3B%20So%20one%20could%20have%20a%20single%20app%20that's%20being%20serviced%20by%20a%20dozen%20or%20more%20numbers.%26nbsp%3B%20Dig%20the%20flexibility%20but%20enumerating%20this%20in%20the%20summary%20table%20is%20potentially%20super%20confusing%20and%20could%20adversely%20impact%20page%20loading%20times.%26nbsp%3B%20As%20such%20we%20made%20the%20call%20have%20them%20only%20in%20the%20detail%20view%20of%20the%20apps.%26nbsp%3B%20That%20being%20said%2C%20there%20are%20a%20few%20ways%20we%20could%20design%20this%20so%20the%20information%20is%20still%20available%20from%20the%20summary%20page%20but%20would%20still%20require%20a%20click%20to%20get%20to%20-%20thus%20avoiding%20the%20long%20load%20time.%26nbsp%3B%20Would%20that%20help%3F%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EOn%20the%20Home%2FEnd%20losing%20focus%20in%20the%20search%20box%20-%20I%20think%20you're%20right%2C%20as%20I've%20noticed%20some%20inconsistent%20behavior%20between%20objects%20across%20the%20site.%26nbsp%3B%20Which%20specific%20search%20box%20were%20you%20noticing%20the%20behavior%20being%20incorrect%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-571345%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-571345%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F16254%22%20target%3D%22_blank%22%3E%40Waseem%20Hashem%3C%2FA%3E%26nbsp%3B%20I%20have%20a%20call%20open%20with%20support%20on%20this%20and%20there%20looks%20to%20be%20an%20issue.%20We%20still%20cannot%20complete%20the%20setup%20of%20new%20resource%20account%20as%20we%20are%20unable%20to%20assign%20numbers%20to%20these%20accounts%20even%20after%20using%20the%20guide%20on%20this%20page%20%3CA%20href%3D%22https%3A%2F%2Fdocs.microsoft.com%2Fen-US%2Fmicrosoftteams%2Fmanage-resource-accounts%3FWT.mc_id%3DTeamsAdminCenterCSH%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fdocs.microsoft.com%2Fen-US%2Fmicrosoftteams%2Fmanage-resource-accounts%3FWT.mc_id%3DTeamsAdminCenterCSH%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThis%20is%20the%20error%20that%20happens%20when%20you%20try%20and%20assign%20that%20number.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-left%22%20style%3D%22width%3A%20200px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F113568i20DD0810C60ECA9A%2Fimage-size%2Fsmall%3Fv%3D1.0%26amp%3Bpx%3D200%22%20alt%3D%222019-05-15%2015_11_46-Window.png%22%20title%3D%222019-05-15%2015_11_46-Window.png%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-572146%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-572146%22%20slang%3D%22en-US%22%3EWas%20there%20some%20kind%20of%20heads%20up%20that%20all%20this%20was%20happening%3F%20My%20staff%20was%20completely%20lost%20today%20with%20everything%20moved%20around%2C%20lots%20of%20functionality%20half-broken%2C%20and%20the%20inability%20to%20create%20AAs%20we'd%20been%20planning%20for%20with%20a%20whole%20new%20process%20and%20licensing%20requirements%20in%20place%20all%20of%20a%20sudden.%20What%20is%20the%20timeline%20for%20transferring%20out%20to%20pstn%20and%20for%20extension%20dialing%3F%20Will%20there%20be%20the%20ability%20to%20transfer%20from%20cloud%20AAs%20to%20sip%20addresses%20(onprem%20response%20groups)%3F%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-572424%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-572424%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F27883%22%20target%3D%22_blank%22%3E%40Wayne%20Stuebing%3C%2FA%3E%26nbsp%3Bsend%20me%20the%20ticket%20number%20in%20a%20private%20message%20please%20and%20I%20will%20follow%20up%20on%20it.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-572452%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-572452%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F36671%22%20target%3D%22_blank%22%3E%40Wes%20Lazara%3C%2FA%3E%26nbsp%3Ba%20message%20was%20sent%20to%20all%20tenant%20admins%20in%20the%20Admin%20Message%20Center%20and%20the%20documentation%20was%20updated%20with%20the%20new%20experiences%202%20months%20ahead%20of%20the%20migration.%20all%20migrated%20applications%20should%20continue%20to%20work%20as%20is%2C%20if%20you%20have%20any%20of%20them%20broken%20please%20open%20a%20support%20ticket.%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%3CSTRONG%3ETransfer%20to%20PSTN%3C%2FSTRONG%3E%20and%20extension%20dialing%20is%20work%20in%20progress%2C%20we%20expect%20to%20make%20them%20available%20by%20summer.%3C%2FP%3E%0A%3CP%3E%3CSTRONG%3EAA%20to%20RGS%20routing%20%3C%2FSTRONG%3Eis%26nbsp%3Ba%20bit%20tricky%20since%20RGS%20does%20not%20have%20a%20resource%20account%20(disabled%20user%20object)%20to%20route%20the%20call%20to.%20If%20the%20call%20is%20coming%20from%20hybrid%20or%20direct%20routing%20number%3B%20you%20should%20be%20able%20to%20assign%20a%20virtual%20number%20to%20RGS%20and%20route%20AA%20calls%20to%20it%20using%20DR%20or%20hybrid%20routing%2C%20this%20scenario%20is%20being%20tested%20and%20will%20update%20the%20documentation%20with%20the%20process%20soon.%26nbsp%3B%3CSPAN%20style%3D%22font-family%3A%20inherit%3B%22%3ECall%20coming%20to%20AA%20from%20a%20service%20number%20is%20not%20straightforward%20and%20need%20some%20code%20changes%20to%20support%20routing%20them%20to%20RGS.%26nbsp%3B%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-572476%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-572476%22%20slang%3D%22en-US%22%3EThanks%20Waseem%2C%20we%20will%20open%20a%20ticket.%20Would%20be%20great%20if%20the%20blog%20could%20post%20about%20the%20changes%20ahead%20(a%20follow%20up%20like%20this%20never%20hurts%20too)%20and%20the%20admin%20console%20itself%20maybe%20could%20broadcast%20them%20with%20some%20kind%20of%20banner...%20The%20tenant%20admin%20messages%20are%20nonstop%20-%20easy%20for%20stuff%20to%20slip%20through%20the%20cracks%20there.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-574829%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-574829%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20a%20ticket%20open%20but%20there%20appears%20to%20be%20an%20issue%20with%20Call%20Queues%20timing%20out.%26nbsp%3B%20For%20example%2C%20we%20have%20a%20call%20queue%20that%20should%20forward%20the%20call%20to%20another%20user%20if%20no%20one%20answers%20after%2015%20seconds.%26nbsp%3B%20It%20takes%20about%2090%20seconds%20before%20the%20call%20queue%20times%20out.%26nbsp%3B%20Interestingly%2C%20if%20we%20remove%20the%20call%20agents%20from%20the%20call%20queue%2C%20it%20times%20out%20at%20exactly%2015%20seconds.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EOn%20Tuesday%2C%20support%20told%20me%20they%20would%20provide%20a%20powershell%20script%20that%20would%20fix%20the%20issue%20later%20that%20day%20but%20am%20still%20waiting.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-574854%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-574854%22%20slang%3D%22en-US%22%3EWhat%20is%20the%20process%20of%20assigning%20a%20Direct%20Routing%20number%20to%20a%20Resource%20account%20for%20Auto%20Attendant%3F%20I%20tried%20Set-CsOnlineVoiceApplicationInstance%20cmdlet%20but%20no%20luck.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-575740%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-575740%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F16254%22%20target%3D%22_blank%22%3E%40Waseem%20Hashem%3C%2FA%3E%26nbsp%3BCan%20you%20please%20share%20the%20Message%20ID%20of%20the%20message%20that%20was%20posted%20to%20the%20Admin%20Message%20Center%3F%20I%20watch%20it%20very%20closely%20and%20I%20don't%20recall%20seeing%20any%20advance%20notification%20about%20the%20change.%20Perhaps%20there's%20an%20issue%20with%20the%20Message%20Center%20in%20our%20tenant.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-576516%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-576516%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F159747%22%20target%3D%22_blank%22%3E%40Jeffrey%20Bladow%3C%2FA%3E%26nbsp%3Bthis%20is%20a%20know%20issue%20under%20investigation%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-576519%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-576519%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F30701%22%20target%3D%22_blank%22%3E%40Damian%20Kozlowski%3C%2FA%3E%26nbsp%3B%20you%20need%20to%20use%20S%3CSPAN%3Eet-CsOnlineApplicationInstance%3C%2FSPAN%3E%3CSPAN%3E%20-Identity%3C%2FSPAN%3E%3CSPAN%3E%20%3CU%3E%3CA%20tabindex%3D%22-1%22%20title%3D%22mailto%3Aappinstance01%40contoso.com%22%20href%3D%22mailto%3Aappinstance01%40contoso.com%22%20target%3D%22_blank%22%20rel%3D%22noreferrer%20noopener%20nofollow%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Eappinstance01%40contoso.com%3C%2FA%3E%3C%2FU%3E%3C%2FSPAN%3E%3CSPAN%3E%20-OnpremPhoneNumber%3C%2FSPAN%3E%3CSPAN%3E%20%3CU%3E%3CA%20tabindex%3D%22-1%22%20title%3D%22tel%3A%2B14250000000%22%20target%3D%22_blank%22%20rel%3D%22noreferrer%20noopener%22%3Etel%3A%2B14250000000%3C%2FA%3E%3C%2FU%3E%3C%2FSPAN%3E%2C%20we%20are%20updating%20the%20documentation%20to%20reflect%20the%20right%20Cmdlet.%26nbsp%3B%3C%2FP%3E%0A%3CDIV%3E%26nbsp%3B%3C%2FDIV%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-576530%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-576530%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F80266%22%20target%3D%22_blank%22%3E%40Ryan%20Steele%3C%2FA%3E%26nbsp%3BThe%20message%20(MC172533)%20was%20sent%20to%20all%20customers%2C%20it%20expired%20on%204%2F30%20so%20it%20not%20in%20your%20admin%20center%20anymore.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-576556%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-576556%22%20slang%3D%22en-US%22%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F16254%22%20target%3D%22_blank%22%3E%40Waseem%20Hashem%3C%2FA%3E%20Thanks%20that%20worked.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-576646%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-576646%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F16254%22%20target%3D%22_blank%22%3E%40Waseem%20Hashem%3C%2FA%3E%26nbsp%3BThat%20Message%20Center%20notification%20was%20posted%20in%20January.%20In%20future%2C%20it%20would%20be%20helpful%20to%20have%20another%20notification%20closer%20to%20the%20actual%20migration%20date.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20should%20mention%20I%20am%20very%20grateful%20to%20have%20had%20the%20issue%20with%20answering%20Call%20Queue%20calls%20on%20a%203PIP%20phone%20solved%2C%20and%20we%20are%20very%20much%20looking%20forward%20to%20shared%20voicemail%20mailboxes%20and%20calling%20out%20to%20PSTN%20from%20an%20auto%20attendant!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-583110%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-583110%22%20slang%3D%22en-US%22%3E%2B1%20for%20alerts%20closer%20to%20rollout.%202%20months%20is%20an%20eternity%20given%20the%20pace%20at%20which%20you%20guys%20keep%20changing%20things.%20We%20have%20lots%20of%20broken%20functionality%20after%20this%20change%2C%20and%20support%20is%20telling%20us%20there%20were%20a%20number%20of%20provisioning%20mistakes%20made%20on%20the%20back%20end%20side%20-%20they%20are%20trying%20to%20sort%20it%20out%20now.%20Really%20hope%20this%20is%20not%20the%20new%20normal.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-584305%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-584305%22%20slang%3D%22en-US%22%3E%3CP%3EI%20hope%20this%20helps%20all%20of%20you%20guys.%26nbsp%3B%20I%20also%20had%20a%20bad%20migration%20weekend%20for%20AA's%20and%20CQ's%20and%20our%20teams%20admin%20portal%20still%20does%20not%20function%20correct%20but%20here%20is%20the%20fix%20for%20a%20lot%20of%20the%20pain.%26nbsp%3B%20While%20the%20teams%20admin%20portal%20documentation%20does%20not%20work%20properly%20the%20powershell%20does.%26nbsp%3B%20The%20big%20thing%20is%20it%20all%20has%20to%20be%20created%20via%20powershell%20including%20the%20creation%20of%20the%20resource%20account.%26nbsp%3B%20If%20you%20follow%20the%20documentation%20from%20start%20to%20finish%2C%20you%20can%20assign%20these%20numbers%20properly%20all%20through%20powershell.%26nbsp%3B%20I%20think%20it%20is%20an%20issue%20of%20the%20resource%20account%20not%20becoming%20a%20voiceapplicationinstance%20when%20created%20in%20the%20portal.%26nbsp%3B%20But%20when%20created%20in%20powershell%20you%20can%20use%20the%20voiceapplicationinstance%20correctly%20with%20no%20errors.%26nbsp%3B%20This%20has%20been%20painful%20for%20us%2C%20but%20have%20now%20got%20it%20all%20sorted%20by%20creating%20all%20new%20resource%20accounts.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2FMicrosoftTeams%2Fmanage-resource-accounts%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fdocs.microsoft.com%2Fen-us%2FMicrosoftTeams%2Fmanage-resource-accounts%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-612733%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-612733%22%20slang%3D%22en-US%22%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20style%3D%22width%3A%20338px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F114265iA69D5EF564A45B9D%2Fimage-size%2Fmedium%3Fv%3D1.0%26amp%3Bpx%3D400%22%20alt%3D%22image.png%22%20title%3D%22image.png%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EEither%20fix%20the%20GUI%2C%20put%20out%20a%20service%20advisory%2C%20or%20explain%20to%20your%20support%20team%20how%20to%20resolve%20the%20issue.%26nbsp%3B%20ticket%20%23%26nbsp%3B%3CSPAN%3E14398055%20if%20anyone%20is%20interested%20in%20details.%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%3E%22We%20can't%20load%20this%20resource%20account%22%20%22attempting%20to%20assign%20microsoft%20phone%20system%20service%20number%20to%20resouce%20account%22%20for%20the%20next%2010%20years%20of%20google%20search%20results.%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-614616%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-614616%22%20slang%3D%22en-US%22%3E%3CP%3E%3CSPAN%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F16254%22%20target%3D%22_blank%22%3E%40Waseem%20Hashem%3C%2FA%3E%26nbsp%3BWe%20also%20run%20into%20various%20issues.%20A%20message%20center%20notification%20in%20January%20that%20expires%20end%20of%20April%20for%20a%20change%20that%20happens%20md%20May%20is%20not%20helpful.%20Further%20we%20had%20OrgAAs%20loosing%20DTMF%20configurations%20with%20the%20migration.%26nbsp%3BWe%20really%20would%20like%20to%20ask%20Microsoft%20to%20better%20plan%20and%20communicate%20such%20changes%20in%20the%20future.%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-614671%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-614671%22%20slang%3D%22en-US%22%3E%22A%20message%20center%20notification%20in%20January%20that%20expires%20end%20of%20April%20for%20a%20change%20that%20happens%20md%20May%20is%20not%20helpful....We%20really%20would%20like%20to%20ask%20Microsoft%20to%20better%20plan%20and%20communicate%20such%20changes%20in%20the%20future.%22%20%2B1%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-615035%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-615035%22%20slang%3D%22en-US%22%3E%3CP%3EI%20can't%20seem%20to%20get%20direct%20routing%20to%20work%20with%20Calling%20queues%20or%20auto%20attendant.%20I've%20been%20able%20to%20assign%20numbers%20to%20the%20resource%20users%2C%20and%20the%20resource%20users%20assigned%20to%20application%20instances%2C%20but%20the%20application%20instances%20don't%20seem%20to%20come%20online.%20The%20sip%20logs%20in%20our%20SBCs%20tells%20us%20that%20the%20numbers%20for%20call%20queues%20in%20teams%20can't%20be%20found.%20And%20the%20sip%20users%20are%20not%20online%20when%20checking%20with%20teams%20and%20skype%20for%20business...%20what%20am%20I%20missing%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-615089%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-615089%22%20slang%3D%22en-US%22%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F344926%22%20target%3D%22_blank%22%3E%40randriksen%3C%2FA%3E%20in%20my%20case%20it%20took%2048h%20before%20I%20stopped%20getting%20404.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-615105%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-615105%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F30701%22%20target%3D%22_blank%22%3E%40Damian%20Kozlowski%3C%2FA%3E%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22%22%3EIt's%20been%20about%2080%20hours%20since%20i%20set%20it%20up.%20still%20the%20same%20responses.%20I%20know%20the%20PSTN%20side%20all%20the%20way%20through%20the%20SBC's%20is%20correctly%20set%20up.%20I've%20got%20numbers%20assigned%20to%20normal%20users%20that%20work.%20the%20only%20thing%20that%20isn't%20working%20is%20calling%20queues%20and%20auto%20attendant.%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22%22%3EI'm%20wondering%20if%20there's%20a%20step%20that%20i've%20missed%20or%20something%20since%20from%20what%20i%20can%20see%20it%20should%20be%20working.%20but%20it's%20just%20like%20the%20resource%20user%20isn't%20getting%20online%20or%20something.%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-615464%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-615464%22%20slang%3D%22en-US%22%3EWhen%20I%20set%20this%20up%20I%20created%20a%20new%20Resource%20account%2C%20gave%20it%20E3%20%2B%20Phone%20System%20and%20run%20the%20below%20command%20and%20associated%20it%20with%20the%20Auto%20Attendant%20Set-CsOnlineApplicationInstance%20-Identity%20appinstance01%40contoso.com%20-OnpremPhoneNumber%20tel%3A%2B14250000000%20I%20was%20getting%20404%20for%20ages.%20From%20memory%2C%20I%20assigned%20the%20number%20on%20the%2016th%20and%20RNL%20kicked%20in%20on%20the%2019th.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-615466%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-615466%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F30701%22%20target%3D%22_blank%22%3E%40Damian%20Kozlowski%3C%2FA%3E%26nbsp%3Bso%20you're%20saying%20i%20should%20just%20wait%20and%20hope%20for%20the%20best%3F%20%3A-S%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-615474%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-615474%22%20slang%3D%22en-US%22%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F344926%22%20target%3D%22_blank%22%3E%40randriksen%3C%2FA%3E%20This%20was%20the%20case%20for%20me.%20As%20long%20as%20you%20have%20the%20correct%20licenses%20assigned%20to%20the%20resource%20account%20and%20you%20linked%20it%20to%20the%20AA%2C%20then%20it%20will%20most%20likely%20be%20replication%20issue.%20You%20can%20always%20open%20support%20case%20with%20MS.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-615894%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-615894%22%20slang%3D%22en-US%22%3E%3COL%3E%3CLI%3EYou%20can%20assign%20a%26nbsp%3B%3CSTRONG%3Ehybrid%20number%20%3C%2FSTRONG%3Eto%20AA%2FCQ%20(currently%20in%20preview)%3C%2FLI%3E%3C%2FOL%3E%3CP%3EAny%20idea%20when%20this%20feature%20will%20be%20rolled%20out%20-%20any%20way%20to%20get%20this%20for%20our%20tenant%20earlier%20than%20later%20as%20it's%20a%20feature%20we%20really%20want%20to%20take%20advantage%20of%20as%20we%20are%20just%20starting%20our%20on-premises%20to%20cloud%20migration%20but%20aren't%20quite%20ready%20to%20go%20to%20Teams%20yet%20(and%20will%20be%20using%20Direct%20Routing%20when%20we%20do).%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-617892%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-617892%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F16254%22%20target%3D%22_blank%22%3E%40Waseem%20Hashem%3C%2FA%3E%3CSPAN%3E%26nbsp%3B%20I'm%20trying%20really%20hard%20to%20justify%20how%20Microsoft%20deemed%20this%20change%20acceptable.%20Why%20would%20you%20guys%20make%20such%20a%20sweeping%20change%20that%20breaks%20the%20basic%20functionality%20of%20the%20Cloud%20PBX%20service%20just%20to%20swtich%20us%20over%20to%20the%20undeveloped%20Microsoft%20Teams%20platform%20and%20then%20require%20us%20to%20license%20AA%20and%20CQ's%20while%20you%20figure%20it%20out%20how%20to%20make%20it%20free%3F!%3F%20HOW%20IS%20THIS%20AN%20ACCEPTABLE%20BUSINESS%20PRACTICE%20MICROSOFT%3F%20What%20the%20hell%20is%20going%20on%3F%26nbsp%3B%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-618403%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-618403%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F16254%22%20target%3D%22_blank%22%3E%40Waseem%20Hashem%3C%2FA%3E%26nbsp%3BIs%20there%20any%20idea%20when%20the%20queue%20wait%20will%20be%20fixed%3F%26nbsp%3B%20I%20get%20non%20stop%20complaints%20from%20customers%20that%20the%20time%20out%20is%20too%20long%20if%20someone%20isn't%20readily%20available%20to%20answer%20the%20phone.%26nbsp%3B%20Is%20there%20going%20to%20be%20any%20kind%20of%20announcement%20put%20out%3F%26nbsp%3B%20The%20tech%20support%20I%20am%20working%20seems%20to%20be%20unaware%20the%20lengthy%20timeout%20is%20a%20known%20issue.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-623011%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-623011%22%20slang%3D%22en-US%22%3E%3CP%3EHi!%20Very%20excited%20for%20this%20change%2C%20but%20I'm%20having%20issues.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIs%20anyone%20having%20this%20issue%3A%20The%20command%20is%20run%20in%20Skype%20on-prem%20(for%20both%20Auto%20Attendant%20or%20Call%20Queue)%2C%20the%20AD%20object%20is%20created%20in%20Windows%20Server%20AD%20correctly%2C%20it%20syncs%20correctly%20and%20lands%20in%20AAD%2C%20but%20nothing%20has%20migrated%20over%3F%20I've%20ran%20the%20command%20on%20one%20Auto%20Attendant%20and%20one%20Call%20Queue%20and%20it%20still%20has%20the%20errors%3A%20%22WARNING%3A%20Active%20Directory%20object%20used%20for%20locating%20the%20organizational%20auto%20attendant%20(sip%3Aoaa_xx%40x.com)%20needs%20to%20be%20created.%20If%20you%20have%20not%20already%20done%20so%2C%20please%20execute%20the%20following%20cmdlet(s)%20on-premises%22.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIt's%20been%20well%20over%2024%20hours.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-624011%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-624011%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F344926%22%20target%3D%22_blank%22%3E%40randriksen%3C%2FA%3E%2C%20did%20the%20404-error%20get%20resolve%20by%20replication%3F%20Having%20the%20same%20issue%20here.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-627868%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-627868%22%20slang%3D%22en-US%22%3E%3CP%3E%3CSPAN%20class%3D%22%22%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F159747%22%20target%3D%22_blank%22%3E%40Jeffrey%20Bladow%3C%2FA%3E%26nbsp%3Bthe%20fix%20was%20completed%20and%20being%20rolled-out%2C%20expected%20to%20reach%20all%20tenants%20by%20Friday.%26nbsp%3B%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-627938%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-627938%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F343441%22%20target%3D%22_blank%22%3E%40jguel%3C%2FA%3E%26nbsp%3B%20you%20can%20start%20validating%20it%20now%2C%20its%20in%20public%20preview%20i.e.%20available%20to%20all%20customers%20but%20still%20under%20testing%20so%20we're%20not%20considering%20it%20%22General%20Availability%22%20yet.%20we%20expect%20to%20complete%20the%20validation%20and%20make%20it%20GA%20before%20the%20end%20of%20the%20month.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-631778%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-631778%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F16254%22%20target%3D%22_blank%22%3E%40Waseem%20Hashem%3C%2FA%3E%26nbsp%3B%3CBR%20%2F%3ERegarding....%3CBR%20%2F%3E3.%20You%20can%20assign%20a%20%3CSTRONG%3Ehybrid%20number%3C%2FSTRONG%3E%20to%20AA%2FCQ%20(in%20public%20preview)%3CBR%20%2F%3E%3CBR%20%2F%3EWe%20have%20a%20tenant%20that%20was%20cutover%20a%20week%20ago%20from%20legacy%20portal%20to%20the%20new%20V2%20portal.%20They%20have%20CCE%20deployed%20so%20we%20have%20assigned%20a%20HybridPSTN%20number%20to%20a%20Call%20Queue%20and%20sending%20PSTN%20calls%20via%20CCE%20to%20the%20Queue.%20PSTN%20-%26gt%3B%20SBC%20-%26gt%3B%20CCE%20-%26gt%3B%20CQ.%3CBR%20%2F%3EProblem%20is%20that%20media%20takes%2010%20seconds%20to%20establish%2C%20or%20usually%20longer%20which%20drops%20the%20call.%3C%2FP%3E%3CP%3EThey%20have%201000%20users%20on%20CCE%20and%20none%20have%20this%20delay%20so%20it's%20specific%20to%20the%20Call%20Queue.%3CBR%20%2F%3E%3CBR%20%2F%3EDo%20you%20think%20this%20is%20due%20to%20the%20%22public%20preview%22%20caveat%3F%3CBR%20%2F%3E%3CBR%20%2F%3EI've%20opened%20a%20support%20ticket%20with%20Microsoft%20via%20the%20O365%20portal%2C%20but%20I%20thought%20I'd%20mention%20it%20here.%3CBR%20%2F%3ECheers%3CBR%20%2F%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20style%3D%22width%3A%20505px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F115613i6170F3C3D4DC2F79%2Fimage-size%2Flarge%3Fv%3D1.0%26amp%3Bpx%3D999%22%20alt%3D%22SKypePCClientLog_showingDelay.png%22%20title%3D%22SKypePCClientLog_showingDelay.png%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-631894%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-631894%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F138948%22%20target%3D%22_blank%22%3E%40Jason%20Jacobs%3C%2FA%3E%26nbsp%3Bsupport%20should%20be%20able%20to%20trace%20the%20issue%2C%20this%20is%20not%20an%20expected%20behavior.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-633144%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-633144%22%20slang%3D%22en-US%22%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F138948%22%20target%3D%22_blank%22%3E%40Jason%20Jacobs%3C%2FA%3E%20-%20if%20you%20don't%20mind%2C%20what%20Flow%20Chart%20call%20flow%20app%20is%20that%3F%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-633188%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-633188%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F16254%22%20target%3D%22_blank%22%3E%40Waseem%20Hashem%3C%2FA%3ETicket%20ID%2014232950%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E-%20Call%20queues%20and%20auto%20attendants%20seem%20to%20be%20working%20now.%3C%2FP%3E%3CP%3E-%20We%20still%20see%20the%20error%20'We%20can't%20load%20this%20resource%20account.'%20in%20the%20Teams%20admin%20portal.%3C%2FP%3E%3CP%3E-%20Calls%20are%20connected%20to%20the%20call%20queue%20(they%20hear%20the%20on-hold%20music)%20but%20it%20takes%205%20seconds%20for%20any%20call%20queue%20user's%20Skype%20to%20start%20ringing.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAnd%20we%20are%20not%20happy%20to%20having%20been%20migrated%20to%20Teams%2C%20when%20you%20cannot%20even%20provide%20license%20free%20number%20assignments.%20We%20were%20perfectly%20able%20to%20assign%20service%20numbers%20in%20the%20Skype%20portal%2C%20without%20being%20bothered%20to%20create%20and%20license%20user%20accounts.%20Not%20only%20did%20you%20remove%20a%20feature%20that%20we%20used%2C%20but%20you%20made%20it%20ten%20times%20more%20troublesome%20to%20create%20call%20queues%20and%20auto%20attendants.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-633335%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-633335%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F16254%22%20target%3D%22_blank%22%3E%40Waseem%20Hashem%3C%2FA%3E%26nbsp%3Bit%20seems%20that%20agents%20can't%20opt%20in%20and%20out%20of%20queues%20after%20the%20move.%26nbsp%3B%20I%20will%20open%20a%20support%20ticket.%26nbsp%3B%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Faka.ms%2Fcqsettings%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Faka.ms%2Fcqsettings%3C%2FA%3E%20shows%26nbsp%3B%3CSPAN%3EYou%20have%20not%20been%20added%20to%20any%20Call%20Queues.%20for%20all%20our%20agents.%26nbsp%3B%20Some%20of%20our%20agents%20were%20logged%20out%20last%20week%20when%20MS%20moved%20the%20AAs%20and%20Queues%20and%20now%20they%20can't%20login.%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-633309%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-633309%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F85%22%20target%3D%22_blank%22%3E%40Jamie%20Stark%3C%2FA%3EI%20understand.%20Yes%2C%20maybe%20a%20button%20to%20click%20in%20the%20summary%2C%20that%20would%20show%20the%20numbers%20in%20an%20overlay%2C%20would%20be%20nice.%20Or%20something%20similar.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThe%20search%20box%20I%20was%20talking%20about%20is%20the%20one%20on%20%3CSTRONG%3EUsers%3C%2FSTRONG%3E.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EBut%20there%20are%20more%20text%20boxes%20worse%20problems%2C%20that%20are%20really%20aggravating.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3COL%3E%3CLI%3EUnder%20%3CSTRONG%3EVoice%2FAuto%20attendats%2FBusiness%20hours%20call%20settings%3C%2FSTRONG%3E%2C%20when%20you%20want%20to%20redirect%20the%20call%2C%20you%20cannot%20use%20LEFTARROW%2C%20RIGHTARROW%2C%20SHIFT-LEFTARROW%2C%20SHIFT-RIGHTARROW%2C%20CTRL-SHIFT-LEFTARROW%20or%20CTRL-SHIFT-RIGHTARROW.%3C%2FLI%3E%3CLI%3EIf%20you%20select%20play%20menu%20options%2C%20you%20cannot%20use%20HOME%2FEND%20in%20the%20greeting%20message%20textarea.%3C%2FLI%3E%3C%2FOL%3E%3CP%3EI'm%20sure%20that%20I%20would%20find%20ten%20more%20if%20I%20had%20the%20time%20and%20will%20to%20look%20for%20them.%20It%20would%20be%20really%20helpful%20if%20you%20could%20%3CSTRONG%3Ereview%20the%20entire%20Teams%20admin%20portal%3C%2FSTRONG%3E.%20And%20don't%20forget%20the%20flyouts%20(Call%20queue%2FAdd%20resource%20account%2Fadd%20account%20flyout)%20Please%20don't%20mess%20with%20universally%20known%20keyboard%20shortcuts.%20This%20makes%20us%20nothing%20but%20miserable.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-633808%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-633808%22%20slang%3D%22en-US%22%3EI%20like%20where%20you%20are%20going%20with%20holidays%20but%20they%20are%20ABSOLUTELY%20WORTHLESS%20until%20you%20fix%20the%20available%20actions.%20I%20find%20it%20hard%20to%20believe%20that%20any%20companies%20really%20want%20the%20call%20to%20just%20disconnect%20during%20a%20holiday.%20Or%20transfer%20to%20a%20specific%20person%20in%20the%20organization%3F%20Who%20does%20that%3F%20I%20would%20think%20the%20first%20and%20default%20action%20would%20be%20that%20the%20attendant%20should%20just%20operate%20in%20%22After%20Hours%22%20mode.%20Why%20is%20that%20so%20hard%3F%20You%20need%20to%20stop%20letting%20developers%20decide%20what%20features%20are%20added%20and%20start%20listening%20to%20your%20users.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-633864%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-633864%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F77618%22%20target%3D%22_blank%22%3E%40Mark%20Linman%3C%2FA%3E%20there%20was%20an%20issue%20overnight%20that%20caused%20opt-in%2Fout%20problems%20for%20some%20tenants%2C%20it%20was%20resolved%20already%20and%20the%20fix%20rollout%20will%20be%20completed%20in%20couple%20of%20hours.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-637392%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-637392%22%20slang%3D%22en-US%22%3E%3CP%3E%3CSPAN%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F16254%22%20target%3D%22_blank%22%3E%40Waseem%20Hashem%3C%2FA%3E%20We%20are%20having%20issues%20with%20the%20amount%20of%20time%20a%20call%20is%20held%20in%20a%20Call%20Queue%20before%20being%20transferred.%20We%20have%20the%20maximum%20time%20set%20to%2015%20seconds%2C%20but%20the%20call%20is%20being%20held%20for%2070%20seconds.%20This%20is%20unacceptable.%20We%20have%20a%20ticket%20already%20opened%20for%20this%20issue%2C%20but%20it%20has%20not%20been%20taken%20care%20of.%20Ticket%20%23%26nbsp%3B13441387.%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-637889%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-637889%22%20slang%3D%22en-US%22%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20style%3D%22width%3A%20482px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F115816i410DEC8D75F26184%2Fimage-size%2Flarge%3Fv%3D1.0%26amp%3Bpx%3D999%22%20alt%3D%22Holiday%20AA%20issues.jpg%22%20title%3D%22Holiday%20AA%20issues.jpg%22%20%2F%3E%3C%2FSPAN%3E%3CBR%20%2F%3EWe%20can%20not%20change%20the%20time%20of%20the%20day%20the%20announcement%20will%20start.%20We%20want%20to%20start%20at%203%3A00%20PM%20EST%20tomorrow.%20How%20to%20change%20it%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-637907%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-637907%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F16254%22%20target%3D%22_blank%22%3E%40Waseem%20Hashem%3C%2FA%3E%26nbsp%3BI'm%20still%20waiting%20on%20a%20response%20from%20you.%20I'd%20like%20to%20know%20what%20product%20development%20team%20approved%20this%20botched%2Fforced%20chnage%3F%20Whatever%20happened%20to%20beta%20testing%20and%20ensuring%20QC%20before%20releasing%20out%20to%20production%3F%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-638147%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-638147%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F16254%22%20target%3D%22_blank%22%3E%40Waseem%20Hashem%3C%2FA%3E%20I%20know%20the%20assigning%20of%20a%20hybrid%20number%20is%20still%20%22public%20preview%22%20so%20maybe%20that%20is%20still%20the%20issue%20but%20I%20still%20can't%20get%20this%20to%20work%20at%20all.%20Seems%20like%20some%20people%20have%20gotten%20it%20to%20work%20somewhat%20but%20for%20me%20nothing%20about%20it%20works.%20I%20did%20have%20a%20ticket%20in%20but%20at%20that%20time%20I%20believe%20it%20was%20still%20just%20preview%20and%20they%20said%20to%20wait.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-638238%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-638238%22%20slang%3D%22en-US%22%3E%40Toyuwa_Harris%20It%20looks%20like%20you%20have%20to%20use%20the%20%22Holidays%22%20table%20located%20under%20the%20%22Org-wide%20settings%22%20menu%20option%20to%20set%20the%20date%2Ftime.%20Can%20I%20ask%20you%20which%20action%20you%20plan%20on%20using%20in%20your%20holiday%20setup%3F%20Disconnect%20or%20redirect%3F%20I%20have%20been%20arguing%20since%20day%20one%20of%20the%20new%20auto%20attendant%20(almost%201%20year%20ago)%20that%20the%20holiday%20feature%20is%20worthless%20because%20the%20actions%20are%20too%20limited.%20Hang%20up%20on%20the%20caller%3F%20Redirect%20to%20a%20specific%20user%3F%20I%20have%20yet%20to%20receive%20any%20reply%20from%20Microsoft%20on%20any%20of%20my%20posts.%20Crickets...%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-638992%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-638992%22%20slang%3D%22en-US%22%3E%3CP%3EOur%20call%20queues%20now%20timeout%20right%20at%2060%20seconds%20which%20is%20an%20improvement%20from%20the%2090-120%20seconds%20from%20before%2C%20but%20I%20really%20hope%20that's%20not%20the%20%22fix%22%26nbsp%3B%20The%20call%20queue%20is%20set%20to%20Timeout%20at%2015%20seconds.%26nbsp%3B%20If%20you%20remove%20the%20call%20agents%2C%20it%20times%20out%20right%20at%2015%20seconds.%26nbsp%3B%20If%20I%20change%20the%20timeout%20to%2090%20seconds%2C%20it%20takes%20almost%202%20minutes%20to%20timeout.%26nbsp%3B%20There%20are%20some%20upcoming%20features%20I'm%20excited%20about%2C%20but%20it's%20getting%20tough%20explaining%20to%20management%20these%20recurring%20hiccups.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-639039%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-639039%22%20slang%3D%22en-US%22%3EIs%20anyone%20having%20an%20issue%20where%20it%20doesn't%20timeout%20to%20voicemail%3F%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-639179%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-639179%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F159747%22%20target%3D%22_blank%22%3E%40Jeffrey%20Bladow%3C%2FA%3E%26nbsp%3Bwe%20have%20been%20dealing%20with%20the%20same%20issue%20before%20the%20move%20to%20Teams.%20It%20is%20very%20frustrating%20that%20Microsoft%20seems%20not%20to%20care.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-639666%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-639666%22%20slang%3D%22en-US%22%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F159747%22%20target%3D%22_blank%22%3E%40Jeffrey%20Bladow%3C%2FA%3E%20-%20you%20guys%20seem%20to%20have%20timeout%20issues%2C%20but%20does%20it%20actually%20time%20out%20to%20a%20person%20in%20your%20organization%20%2F%20voicemail%3F%20With%20the%20CQ%20that%20migrated%20over%20to%20Teams%20we%20can't%20get%20the%20timeout%20to%20actually%20hand%20off%20to%20the%20voicemail%20we%20need.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-642447%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-642447%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F159747%22%20target%3D%22_blank%22%3E%40Jeffrey%20Bladow%3C%2FA%3E%26nbsp%3B%20I%20mentioned%20you%20in%20a%20comment%20on%20Tuesday%20regarding%20the%20timeout%20issue%2C%20the%20bug%20was%20fixed%20and%20rolling%20out%20started%202%20days%20ago%2C%20and%20expected%20to%20cover%20all%20customers%20by%20tomorrow.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-642451%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-642451%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F92230%22%20target%3D%22_blank%22%3E%40Mike%20Dominik%3C%2FA%3E%20we%20are%20rolling%20out%20new%20features%20that%20can%20be%20used%20for%20holiday%20treatment%2C%20they%20are%20listed%20above%20in%20this%20blog%20(Transfer%20to%20PSTN%2C%20Voicemail).%20Would%20appreciate%20your%20feedback%20on%20what%20else%20would%20you%20expect%20to%20have%20as%20a%20holiday%20treatment%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-642453%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-642453%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F343441%22%20target%3D%22_blank%22%3E%40jguel%3C%2FA%3E%26nbsp%3B%20if%20you%20post%20the%20process%20you%20followed%20or%20the%20error%20you're%20getting%20perhaps%20someone%20in%20the%20community%20can%20help%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-642465%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-642465%22%20slang%3D%22en-US%22%3E%3CDIV%20class%3D%22lia-message-author-avatar%20lia-component-author-avatar%20lia-component-message-view-widget-author-avatar%20UserAvatarWrapper%22%20style%3D%22box-sizing%3A%20border-box%3B%20color%3A%20%23333333%3B%20display%3A%20inline-block%3B%20float%3A%20left%3B%20font-family%3A%20%26amp%3Bquot%3B%20segoeui%26amp%3Bquot%3B%2C%26amp%3Bquot%3Blato%26amp%3Bquot%3B%2C%26amp%3Bquot%3Bhelvetica%20neue%26amp%3Bquot%3B%2Chelvetica%2Carial%2Csans-serif%3B%20font-size%3A%2014px%3B%20font-style%3A%20normal%3B%20font-variant%3A%20normal%3B%20font-weight%3A%20300%3B%20letter-spacing%3A%20normal%3B%20orphans%3A%202%3B%20padding-right%3A%2010px%3B%20position%3A%20relative%3B%20text-align%3A%20left%3B%20text-decoration%3A%20none%3B%20text-indent%3A%200px%3B%20text-transform%3A%20none%3B%20-webkit-text-stroke-width%3A%200px%3B%20white-space%3A%20normal%3B%20word-spacing%3A%200px%3B%22%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F93194%22%20target%3D%22_blank%22%3E%40Edmundo%20Pena%3C%2FA%3E%20the%20changes%20were%20tested%20and%20validated%20with%20customers%20through%20the%20validation%20program%20for%203%20months%2C%20and%20rollout%20was%20controlled%20by%20quality%2C%20which%20is%20why%20it%20took%201.5%20months%20to%20complete%20the%20rollout.%20Unfortunately%20some%20of%20the%20bugs%20were%20not%20discovered%20until%20after%20the%20service%20was%20made%20generally%20available.%20To%20your%20question%20on%20the%20team%2C%20I'm%20the%20product%20owner%20for%20these%20services%2C%20and%20I%20do%20apologies%20on%20behalf%20of%20the%20team%20for%20the%20inconveniences%20that%20impacted%20your%20business.%20If%20you%20have%20an%20outstanding%20issue%20that%20is%20not%20resolved%20please%20open%20a%20support%20ticket%2C%20or%20contact%20GetHelp%20if%20you%20want%20to%20file%20an%20escalation.%20%26nbsp%3B%20%26nbsp%3B%3C%2FDIV%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-642686%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-642686%22%20slang%3D%22en-US%22%3E%3CP%3EIn%20an%20auto%20attendant%20with%20menu%20is%20there%20a%20way%20to%20have%20it%20default%20to%20a%20particular%20menu%20item%20if%20the%20user%20doesn't%20choose%20something.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHi%20you%20have%20reached%20XYZ%20company.%26nbsp%3B%20Press%201%20or%20just%20wait%20to%20continue%20in%20english%20or%20press%202%20to%20continue%20in%20french.%26nbsp%3B%20These%20would%20then%20flip%20to%20the%20appropriate%20AA%20for%20each%20language.%26nbsp%3B%20Just%20as%20an%20example%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-643429%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-643429%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F16254%22%20target%3D%22_blank%22%3E%40Waseem%20Hashem%3C%2FA%3E%26nbsp%3Bthe%20service%20is%20broken.%20This%20is%20a%20product%20development%20issue.%20You%20and%20your%20developers%20have%20to%20fix%20this%20mess.%20What%20do%20you%20expect%20the%20support%20team%20to%20do%20other%26nbsp%3B%20than%20act%20as%20a%20punching%20bag%20at%20this%20point%3F%20The%20support%20team%20has%20already%20informed%20me%20about%20the%20proposed%20licensing%20work%20around%20to%20address%20the%20AA%2FCQ%20issues%20as%20most%20people%20have%20detailed%20on%20this%20forum.%20This%20is%20not%20an%20acceptable%20solution.%20This%20is%20more%20than%20an%20inconvenience.%20This%20type%20of%20forced%20improperly%20vetted%20%3CSTRONG%3E%22feature%22%3C%2FSTRONG%3E%20roll%20affects%20end-user%20customers%20and%20partners%20alike.%20What%20is%20it%20going%20to%20take%20to%20make%20Microsoft%20to%20realize%20these%20types%20of%20rushed%20implementations%20cause%20productivity%20and%20monetary%20issues%20for%20customers%20and%20reflect%20negatively%20on%20the%20partners%20that%20sell%2C%20implement%20and%20support%20Microsoft%20products.%20As%20the%20product%20manager%20you%20have%20failed%20us%20and%20this%20community.%20This%20type%20of%20work%20is%20unacceptable%20and%20is%20prime%20example%20of%20everything%20that%20is%20wrong%20with%20cloud%20services%20today.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-644154%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-644154%22%20slang%3D%22en-US%22%3EI%20would%20expect%20at%20the%20very%20least%20that%20the%20migration%20to%20the%20new%20interface%20(from%20old%20UM)%20would%20maintain%20same%20features%20as%20the%20previous%20system.%20With%20UM%2C%20the%20auto%20attendant%20would%20just%20kick%20into%20after%20hours%20mode%20when%20a%20holiday%20is%20scheduled.%20Here's%20a%20link%20to%20the%20documentation%20for%20the%20old%20UM%20auto%20attendant.%20It%20states%20that%20the%20system%20will%20kick%20over%20to%20the%20after%20hours%20business%20system%3A%20%3CA%20href%3D%22https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fexchange%2Fvoice-mail-unified-messaging%2Fautomatically-answer-and-route-calls%2Fcreate-a-holiday-schedule%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fexchange%2Fvoice-mail-unified-messaging%2Fautomatically-answer-and-route-calls%2Fcreate-a-holiday-schedule%3C%2FA%3E%20I%20appreciate%20giving%20the%20users%20a%20choice%20(the%20old%20system%20only%20went%20to%20after%20hours)%20but%20I%20find%20it%20hard%20to%20believe%20that%20the%20choices%20provided%20(disconnect%20or%20redirect%20to%20another%20auto%20attendant)%20are%20preferred%20by%20anyone%20over%20the%20original%20after%20hours%20approach.%20As%20it%20is%20now%2C%20the%20system%20is%20unusable%20and%20I%20still%20have%20to%20just%20change%20my%20business%20hours%20and%20greeting%20for%20every%20holiday.%20I%20have%20been%20anxiously%20waiting%20for%20the%20voicemail%20option%20(also%20available%20in%20the%20old%20system)%20because%20I%20have%20had%20to%20create%205%20separate%20accounts%20(consuming%20licenses)%20AND%20setup%20Flow%20tasks%20for%20each%20just%20to%20simulate%20a%20shared%20voicemail%20box.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-644485%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-644485%22%20slang%3D%22en-US%22%3E%3CP%3Ethanks%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F92230%22%20target%3D%22_blank%22%3E%40Mike%20Dominik%3C%2FA%3E%26nbsp%3B%20for%20the%20feedback%2C%20totally%20agree.%20The%20holiday%20logic%20in%20auto%20attendant%20need%20to%20be%20revisited%2C%20and%20current%20options%20are%20not%20sufficient.%20What%20we%20want%20to%20do%20is%20fix%20the%20logic%20(more%20like%20reverse%20it)%2C%20and%20add%20%3CSTRONG%3EPSTN%20transfer%3C%2FSTRONG%3E%20and%20%3CSTRONG%3EVoicemail%3C%2FSTRONG%3E%20to%20the%20%3CSTRONG%3ETransfer%3C%2FSTRONG%3E%20and%20%3CSTRONG%3EDisconnect%3C%2FSTRONG%3E%20options.%20Can%20you%20elaborate%20more%20please%20on%20this%20statement%20%22%3CSPAN%3E%26nbsp%3BI%20still%20have%20to%20just%20change%20my%20business%20hours%20and%20greeting%20for%20every%20holiday%3C%2FSPAN%3E%22%3F%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-644497%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-644497%22%20slang%3D%22en-US%22%3E%3CP%3EQuestion%20to%20Everyone%3A%20did%20anyone%20have%20to%20go%20through%20the%20process%20in%20the%20blog%20to%20fix%20hybrid%20resource%20accounts%3F%20would%20appreciate%20your%20feedback%20on%20that.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-644534%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-644534%22%20slang%3D%22en-US%22%3ELet's%20take%20this%20weekend%20for%20example.%20We%20are%20closed%20from%205%2F24%20at%203pm%20through%20Monday%20all%20day%20for%20Memorial%20Day.%20We%20want%20to%20play%20a%20special%20message%20(holiday%20greeting)%20and%20then%20roll%20into%20the%20after%20hours%20menu.%20My%20current%20process%20is%20to%20change%20my%20business%20hours%20so%20we%20are%20closed%20during%20that%20period%20of%20time%20and%20then%20replace%20the%20After%20Hours%20greeting%20to%20be%20a%20special%20message.%20On%20Tuesday%2C%20I%20have%20to%20log%20back%20in%2C%20reset%20the%20hours%20and%20put%20the%20greeting%20back%20(I%20have%20forgotten%20to%20do%20this%20before).%20What%20I%20would%20like%20is%20for%20the%20holiday%20setup%20to%20just%20roll%20into%20the%20after%20hours%20so%20I%20don't%20have%20to%20do%20this.%20It%20would%20just%20play%20the%20holiday%20message%20and%20then%20treat%20the%20business%20as%20being%20closed.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-643390%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-643390%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F16254%22%20target%3D%22_blank%22%3E%40Waseem%20Hashem%3C%2FA%3E%3CSPAN%3Ethanks%20for%20sharing%20your%20feedback%20on%20the%20community.%20I'm%20running%20into%20the%20issue%2C%20that%20I%20can't%20assign%20available%20phonenumbers%20to%20resourceaccounts.%20I%20was%20able%20to%2C%202%20days%20ago%2C%20but%20yesterday%20I%20can't%20anymore.%20I've%20assigned%20a%20E1%2Bphone%20system%2Bcalling%20plan%20subscription%20to%20the%20resource%20account.%26nbsp%3B%20Any%20idea%20%F0%9F%A4%B7%E2%80%8D%3Amale_sign%3A%20(subsciptions%20assigend%2024%20hours%20ago%3CBR%20%2F%3E%3CSTRONG%3E%3CEM%3E)Found%20the%20issue%20using%20PowerShell.%20The%20numbers%20I%20have%2C%20seem%20to%20be%20assigned%2C%20but%20can't%20unassign%20them%20(yet).%20Perhaps%20a%20time%20related%20issue.%20I%20will%20check%20it%20after%2024%20hours.%3CBR%20%2F%3E%3CSPAN%3E%3CSTRONG%3E%3CEM%3EFixed%20using%3A%26nbsp%3B%3CSPAN%20class%3D%22hljs-pscommand%22%3ESet-csonlinevoiceapplicationinstance%3C%2FSPAN%3E%3CSPAN%20class%3D%22hljs-parameter%22%3E%20-identity%3C%2FSPAN%3E%3CSPAN%3E%20%3CRESOURCE%20account%3D%22%22%20oid%3D%22%22%3E%3C%2FRESOURCE%3E%3C%2FSPAN%3E%3CSPAN%20class%3D%22hljs-parameter%22%3E%20-TelephoneNumber%3C%2FSPAN%3E%20%3CSPAN%20class%3D%22hljs-literal%22%3E%24null%3C%2FSPAN%3E%3C%2FEM%3E%3C%2FSTRONG%3E%3CBR%20%2F%3E%3C%2FSPAN%3E%3C%2FEM%3E%3C%2FSTRONG%3E%3CBR%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%3CSPAN%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-left%22%20style%3D%22width%3A%20999px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F115920iD8C72E6060A40FF1%2Fimage-size%2Flarge%3Fv%3D1.0%26amp%3Bpx%3D999%22%20alt%3D%22002.PNG%22%20title%3D%22002.PNG%22%20%2F%3E%3C%2FSPAN%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-left%22%20style%3D%22width%3A%20276px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F115919i772ABDC04DC2BCF4%2Fimage-size%2Fmedium%3Fv%3D1.0%26amp%3Bpx%3D400%22%20alt%3D%22001.PNG%22%20title%3D%22001.PNG%22%20%2F%3E%3C%2FSPAN%3E%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-644984%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-644984%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F16254%22%20target%3D%22_blank%22%3E%40Waseem%20Hashem%3C%2FA%3Esorry%2C%20we%20ar%20cloud%20only%2C%20no%20hybrid.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-645793%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-645793%22%20slang%3D%22en-US%22%3EI%20see%20here%20that%20there%20will%20be%20another%20unwanted%20change%20foisted%20on%20us%20in%20the%20near%20future%3A%20%3CA%20href%3D%22https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2FDeployOffice%2Fteams-install%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fdocs.microsoft.com%2Fen-us%2FDeployOffice%2Fteams-install%3C%2FA%3E%20Part%20way%20down%20the%20page%20this%20says%20that%20not%20only%20will%20the%20Teams%20client%20be%20part%20of%20*new*%20office%20installs%20(understandable%20and%20easily%20dealt%20with%20by%20excluding%20it)%20but%20that%20you'll%20actually%20be%20quietly%20be%20sneaking%20the%20Teams%20client%20into%20*EXISTING*%20installs%20when%20they're%20updated.%20Unsurprisingly%20the%20doc%20doesn't%20go%20into%20any%20details%20about%20methods%20to%20rerun%20the%20ODT%20%2Fconfigure%20on%20existing%20clients%2C%20nor%20does%20it%20say%20what%20that%20client%20experience%20is%20going%20to%20be%20like.%20Will%20there%20be%20interaction%20required%3F%20Will%20users%20get%20strange%20popups%2Fwarnings%20that%20will%20lead%20to%20helpdesk%20impact%3F%20Will%20they%20be%20unable%20to%20launch%20office%20apps%20while%20this%20update%20is%20occurring%3F%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-648653%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-648653%22%20slang%3D%22en-US%22%3E%3CP%3EHello%2C%3C%2FP%3E%3CP%3EI%20am%20facing%20issues%20with%20the%20AA%2FCQ%20with%20direct%20routing.%20From%20the%20configuration%20point%20of%20view%20all%20went%20well%20as%20per%20the%20documentation.%26nbsp%3B%20I%20receive%20an%20SIP%20error%20code%20from%20the%20CCE%20(mediation)%20%22480%22%3C%2FP%3E%3CP%3EResource%20Account%20created%20for%20AA%2FCQ%2C%20assigned%20the%20E1%20and%20Phones%20system%20license.%3C%2FP%3E%3CP%3EPhone%20number%20assigned%20using%20Powershell%20for%20direct%20routing%20for%20this%20resource%20account.%3C%2FP%3E%3CP%3EAA%2FCQ%20configured%20to%20use%20the%20repective%20resource%20account.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ECalls%20from%20the%20SIP%20trunk%20lands%20on%20the%20SBC%20and%20routed%20to%20CCE%20(Mediation)%2C%20response%20from%20the%20cloud%20back%20via%26nbsp%3Bthe%20CCE%20to%20the%20SBC%20shows%20an%20error%20code%20of%20480%20(temprarily%20unaavailable)%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-648706%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-648706%22%20slang%3D%22en-US%22%3E%3CP%3EDirect%20Routing%20only%20works%20with%20Teams.%20CCE%20works%20based%20on%20federation.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-648791%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-648791%22%20slang%3D%22en-US%22%3E%3CDIV%20class%3D%22lia-message-author-with-avatar%22%3E%3CSPAN%20class%3D%22UserName%20lia-user-name%20lia-user-rank-Occasional-Contributor%20lia-component-message-view-widget-author-username%22%3E%40%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F30701%22%20target%3D%22_self%22%3E%3CSPAN%20class%3D%22%22%3EDamian%20Kozlowsk%3C%2FSPAN%3E%3C%2FA%3E%3C%2FSPAN%3E%3C%2FDIV%3E%3CDIV%20class%3D%22lia-message-author-with-avatar%22%3E%26nbsp%3B%3C%2FDIV%3E%3CDIV%20class%3D%22lia-message-author-with-avatar%22%3E%3CSPAN%20class%3D%22UserName%20lia-user-name%20lia-user-rank-Occasional-Contributor%20lia-component-message-view-widget-author-username%22%3E%3CSPAN%20class%3D%22%22%3E%26nbsp%3B%3A%20I%20tried%20routing%20this%20call%20via%20Teams%20interface%20now%20and%20now%20receive%20an%20error%20code%20of%20404%20from%20MS%20cloud.%26nbsp%3B%20%26nbsp%3BNot%20sure%20if%20it%20takes%20the%20cloud%20changes%20to%20propogate%20and%20takes%2024%20hours%20or%20it%20is%20some%20other%20kind%20of%20issue.%20%3C%2FSPAN%3E%3C%2FSPAN%3E%3C%2FDIV%3E%3CDIV%20class%3D%22lia-message-author-with-avatar%22%3E%26nbsp%3B%3C%2FDIV%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-648799%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-648799%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F115574%22%20target%3D%22_blank%22%3E%40Thangavel%20Mudaliar%3C%2FA%3EI'm%20also%20seeing%20SIP%2F2.0%20480%20Temporarily%20Unavailable%20errors%20in%20relation%20to%20our%20Skype%2FExchange%20hybrid%20environment%2C%20specifically%20Exchange%20Online%20UM.%20We%20have%20a%20group%20of%20people%20using%20Skype%20onprem%20%2B%20Exchange%20Online%20%2B%20Exchange%20Online%20UM%20for%20voicemail%20and%20calls%20are%20consistently%20not%20working%20to%20the%20Outlook%20Voice%20Access%20number%2C%20and%20inconsistently%20not%20timing%20out%20to%20their%20voicemail%20box.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20to%20think%20some%20of%20these%20Exchange%20Online%20UM%20%2B%20Cloud%20Voicemail%20%2B%20Phone%20System%20errors%20are%20related.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-648816%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-648816%22%20slang%3D%22en-US%22%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F115574%22%20target%3D%22_blank%22%3E%40Thangavel%20Mudaliar%3C%2FA%3E%20Yeah%20404%20normally%20relates%20to%20replication.%20In%20my%20case%20it%20took%20nearly%203%20days%20before%20it%20kicked%20in.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-651280%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-651280%22%20slang%3D%22en-US%22%3E%3CP%3EHas%20anybody%20tried%20out%20the%20new%20feature%20%3A%20%22A%3CSPAN%3Essign%20a%20%3C%2FSPAN%3E%3CSTRONG%3Ehybrid%20number%3C%2FSTRONG%3E%3CSPAN%3E%20to%20AA%2FCQ%20(in%20public%20preview)%22%20%3F%20I%20have%20trying%20to%20create%20an%20on-premise%20resource%20account%20via%20the%20cmdlet%20%22New-CsHybridApplicationEndPoint%22.%20We%20clearly%20see%20that%20the%20account%20is%20created%20in%20Office365%2C%20but%20can't%20assign%20it%20to%20a%20AA%2FCQ%2C%20as%20we%20can%20only%20assign%20Cloud%20Resource%20Accounts%20to%20a%20AA%2FCQ.%20We%20are%20stuck%20at%20the%20moment%20as%20we%20can't%20create%20anymore%20AA%2FCA%20in%20our%20Skype%20for%20Business%202015%20Hybrid%20environment.%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-652405%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-652405%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F191273%22%20target%3D%22_blank%22%3E%40Philip%20De%20Graef%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20not%20been%20able%20to%20do%20this%20either.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ESteps%20I%20took%3A%3C%2FP%3E%3CP%3E1.%20Online%20powershell%20ran%20new-csonlineapplicationendpoint%3C%2FP%3E%3CP%3E2.%20On-premises%20powershell%20ran%20new-cshybridapplicationendpoint%20per%20the%20output%20of%20%231%3C%2FP%3E%3CP%3E3.%20Assigned%20the%20on-premises%20endpoint%20a%20DID%20number%20using%20set-csybridapplicationendpoint%20in%20on-premises%20powershell%3C%2FP%3E%3CP%3E4.%20After%20AD%20Sync%20assigned%20the%20account%20phone%20system%2C%20teams%2C%20and%20skype%20for%20business%20license%3C%2FP%3E%3CP%3E5.%20Resource%20account%20shows%20up%20under%20Teams%20Admin%20Portal%20under%20Org%20Wide%20Settings-%26gt%3BResource%20accounts%3C%2FP%3E%3CP%3E6.%20Within%20the%20call%20queue%20go%20to%20assign%20a%20resource%20account%20and%20it%20does%20not%20show%20up%20so..%3C%2FP%3E%3CP%3E7.%20Go%20to%20the%20resource%20account%20and%20under%20Assign%2FUnassign%20I'm%20able%20to%20assign%20it%20to%20a%20call%20queue%20there%3C%2FP%3E%3CP%3E8.%20Go%20back%20to%20call%20queue%20and%20see%20the%20resource%20account%20is%20assigned%20-%20wait%20some%20time%20for%20replication%3C%2FP%3E%3CP%3E9.%20Call%20the%20number%20-%20all%20I%20get%20is%20ringing%20and%20on-premises%20shows%20nothing%20in%20the%20trace%20logs.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-654540%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-654540%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F16254%22%20target%3D%22_blank%22%3E%40Waseem%20Hashem%3C%2FA%3E%26nbsp%3BCall%20Queues%20and%20auto%20attendant%20management%20is%20down%20again....%20Reopened%20case%26nbsp%3B%3CSPAN%3E14334892%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%3CSPAN%3E%3CA%20href%3D%22https%3A%2F%2Fadmin1e.online.lync.com%2FOcsPowershellWebservice%2FService.svc%2FV1_AutoAttendant%3FFirst%3D20%26amp%3BIncludeStatus%3Dtrue%26amp%3BadminDomain%3D%26lt%3Bdomainname%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fadmin1e.online.lync.com%2FOcsPowershellWebservice%2FService.svc%2FV1_AutoAttendant%3FFirst%3D20%26amp%3BIncludeStatus%3Dtrue%26amp%3BadminDomain%3D%3CDOMAINNAME%3E%3C%2FDOMAINNAME%3E%3C%2FA%3E%26gt%3B%20HTTP%2F1.1%20Host%3A%20admin1e.online.lync.com%20HTTP%20Error%20503.%20The%20service%20is%20unavailable.%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%3CSPAN%3E%26nbsp%3B%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-658016%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-658016%22%20slang%3D%22en-US%22%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F16254%22%20target%3D%22_blank%22%3E%40Waseem%20Hashem%3C%2FA%3E%3A%20I%20am%20trying%20to%20redirect%20my%20call%20from%20Auto%20Attendant%20to%20a%20Call%20Queue.%20The%20Call%20Queue%20is%20created%20and%20I%20have%20added%20a%20Resource%20Account%20for%20both%20CQ%20and%20AA.%20But%20when%20I%20trying%20to%20find%20the%20CQ%20from%20Voice%20App%20list%20its%20not%20showing.%20I%20tried%20to%20add%20the%20Resource%20Account%20instead%20which%20is%20searchable%20but%20when%20I%20am%20submitting%20its%20giving%20me%20a%20error%20%22Error%20We%20can't%20create%20call%20handler%20at%20the%20moment.%22%20Can%20you%20please%20let%20me%20know%20how%20we%20can%20do%20the%20redirection%20from%20a%20AA%20to%20a%20CQ.%20Thanks%20Avijit%20Chakraborty%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-658079%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-658079%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20been%20eagerly%20awaiting%20the%20Call%20Queue%20and%20Auto%20Attendant%20feature%20in%20Teams%20for%20probably%20well%20over%20a%20year%20as%20I%20have%20had%20customers%20working%20with%20'post-it%20notes'%20on%20their%20Polycom%20VVX%20phones%20to%20allow%20them%20to%20identify%20incoming%20calls%20to%20queue%20calls%20as%20the%20TOAST%20showed%20only%20the%20GUID%20(according%20to%20MS%20it%20wasn't%20worth%20fixing%20in%20SfB%20and%20will%20be%20in%20Teams).%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ENow%20however%20I%20can't%20even%20seems%20to%20associate%20a%20number%20with%20said%20CQ%20or%20AA%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EDoes%20this%20stuff%20in%20anyway%20get%20a%20quality%20and%2For%20even%20a%20basic%20functionality%20check%20before%20passing%20out%20into%20production%3F%20What's%20the%20most%20irritating%20is%20that%20none%20of%20this%20seems%20to%20be%20communicated%20-%20indeed%20the%20title%20of%20this%20post%20'%3CSPAN%3EThe%20service%20updates%20for%20Auto%20Attendant%20and%20Call%20Queues%20were%20completed%20successfully%20this%20week'%20but%20no-where%20does%20it%20then%20go%20on%20to%20say%20-%20apart%20from%20the%20most%20basic%20part%20of%20setting%20up%20a%20call%20queue%20(as%20in%20giving%20it%20a%20number)%20doesn't%20actually%20work!%3F!%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%3EI%20have%20raised%20tickets%20-%20always%20to%20no%20avail.%20I'm%20getting%20a%20bit%20fed%20up%20of%20looking%20the%20plonker%20here%20-%20and%20the%20good%20old%20trusted%20PBX%20in%20the%20corner%20might%20have%20to%20be%20dusted%20off%20and%20brought%20back%20into%20play.%26nbsp%3B%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-658088%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-658088%22%20slang%3D%22en-US%22%3E%3CP%3EThis%20is%20totally%20unacceptable%2C%20I%20have%20just%20started%20work%20to%20move%20our%20entire%20organisation%20to%20the%20cloud%20PBX%20system%20but%20now%20through%20the%20rollout%20of%20a%20new%20user%20interface%20you%20require%20us%20to%20purchase%20licences%20for%20Auto%20Attendants%20until%20you%20fix%20the%20problem%20you%20have%20created%3F%20In%20that%20case%20are%20you%20going%20to%20refund%20us%20for%20the%20additional%20licences%20we%20now%20'temporarily'%20require%20while%20you%20fix%20this%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAt%20the%20moment%20we%20have%20halted%20our%20migration%20until%20this%20is%20resolved.%20I%20have%20raised%20a%20support%20ticket%2C%20but%20I%20know%20they%20are%20unlikely%20to%20be%20able%20to%20help%20at%20this%20point.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-658110%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-658110%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F16254%22%20target%3D%22_blank%22%3E%40Waseem%20Hashem%3C%2FA%3E%26nbsp%3BAny%20idea%20when%20we%20will%20see%20some%20respite%20from%20this%20train%20wreck%20of%20a%20%22FeaTuRe%20UpDate%22%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-658839%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-658839%22%20slang%3D%22en-US%22%3E%3CP%3EI%20hope%20this%20helps%20everyone%20in%20this%20post%20including%20Michael%20above.%26nbsp%3B%20We%20went%20through%20the%20exact%20same%20thing%2C%20ported%20our%20only%20number%20required%20the%20weekend%20of%20the%20original%20AA%20and%20Call%20Queue%20Migration%20and%20still%20do%20not%20have%20proper%20control%20over%20service%20numbers%20in%20teams%20portal%20and%20it%20is%20gone%20in%20Legacy%20portal.%26nbsp%3B%20The%20fix%20for%20us%20ended%20up%20being%20a%20simple%20thing%20but%20hard%20to%20find%2C%20since%20all%20our%20resource%20accounts%2C%20AA%2C%20and%20Call%20queues%20were%20already%20done%20when%20MS%20did%20migration.%26nbsp%3B%20The%20fix%20is%20simply%20do%20not%20use%20exisiting%20resource%20accounts%20and%20all%20commands%20have%20to%20be%20done%20in%20Powershell%20that%20is%20documented%20in%20MS%20article.%26nbsp%3B%20So%20make%20new%20resource%20account%20in%20powershell%2C%20assign%20licenses%20to%20the%20resource%20account%2C%20then%20assign%20number%20to%20resource%20account%20in%20powershell.%26nbsp%3B%20then%20you%20can%20assign%20the%20resource%20account%20to%20your%20auto%20attendant%20in%20teams%20admin%20portal.%26nbsp%3B%20Below%20is%20the%20article%20that%20has%20all%20the%20required%20commands.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fmicrosoftteams%2Fmanage-resource-accounts%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fmicrosoftteams%2Fmanage-resource-accounts%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CDIV%20class%3D%22lia-message-author-with-avatar%22%3E%26nbsp%3B%3C%2FDIV%3E%3CDIV%20class%3D%22lia-message-author-with-avatar%22%3E%26nbsp%3B%3C%2FDIV%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-658791%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-658791%22%20slang%3D%22en-US%22%3E%3CP%3EUPDATE%3A%2005%2F30%2F19%20-%201%3A42PM%20EST%20-%20Port%20team%20(ptn%40microsoft.com)%20just%20emailed%20me%20back%20per%20an%20email%20I%20sent%20to%20them%20earlier%20today.%26nbsp%3B%20I%20requested%20the%20main%20%22published%22%20telephone%20number%20be%20converted%20from%20a%20%22service%22%20number%20back%20to%20a%20%22user%22%20number.%26nbsp%3B%20Logged%20into%20the%20Teams%20Admin%20Center%20and%20clicked%20on%20the%20Legacy%20Portal%20and%20was%20able%20to%20successfully%20assign%20the%20number%20to%20one%20of%20our%20end%20users.%26nbsp%3B%20We%20now%20at%20least%20have%20one%20phone%20set%20ringing%20in%20with%20our%20main%20%22published%22%20telephone%20number.%26nbsp%3B%20Decent%20temporary%20Band-aid.%26nbsp%3B%20Would%20have%20done%20that%20days%20ago%20had%20support%20tech%20known%20of%20such%20problem%20existed.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F16254%22%20target%3D%22_blank%22%3E%40Waseem%20Hashem%3C%2FA%3EI've%20stumbled%20upon%20this%20thread%20today%20while%20searching%20for%20a%20fix%20for%20a%20client%20who%20has%20now%20been%20without%20inbound%20phone%20service%20on%20their%20main%20%22published%22%20telephone%20number%20for%20%2B48%20hours.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWe%20built%20out%20their%20%22Phone%20System%22%20several%20weeks%20ago%3B%20assigned%20users%20numbers%2C%20reconfigured%20phones%20on%20all%20desks%2C%20got%20them%20outfitted%20with%20dial%20tone%2C%20built%20out%20their%20auto%20attendant%20with%20a%20temporary%20service%20number%20assigned%2C%20etc.%26nbsp%3B%20We%20then%20contacted%20their%20existing%20carrier%20to%20forward%20their%20main%20%22published%22%20telephone%20number%20to%20the%20temporary%20number%20we%20had%20assigned%20to%20the%20auto%20attendant.%26nbsp%3B%20Everything%20went%20great.%26nbsp%3B%20Had%20them%20migrated%20to%20Microsoft%20and%20fully%20operational%20in%20a%20matter%20of%20hours%20with%20no%20downtime.%26nbsp%3B%20We%20then%20placed%20our%20port%20order%20on%2005%2F21%2F19%20for%20their%20main%20%22published%22%20telephone%20number%2C%20which%20happened%20to%20be%20the%20only%20telephone%20number%20we%20needed%20from%20their%20existing%20carrier%20since%20it%20was%20the%20only%20%22published%22%20telephone%20number%20for%20this%20business.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ETuesday%20morning%2C%2005%2F28%2F19%2C%20as%20scheduled%2C%20their%20main%20%22published%22%20telephone%20number%20ported%20to%20Microsoft.%26nbsp%3B%20Based%20on%20everything%20discussed%20in%20this%20entire%20thread%2C%20what%20do%20you%20think%20happened%20next%3F%3F%3F%3F%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EYep!%26nbsp%3B%20Microsoft%20now%20has%20possession%20of%20our%20client's%20%22ONLY%22%20and%20main%20%22PUBLISHED%22%20telephone%20number%20and%20it%20can't%20be%20assigned%20to%20not%20only%20the%20auto%20attendant%20we%20created%2C%20but%20ANY%20auto%20attendant%20or%20call%20queue%20we%20try%20to%20build.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI've%20personally%20worked%20with%20support%20for%20almost%2048%20hours%20and%20they've%20been%20able%20to%20fix%20nothing%2C%20nor%20did%20they%20bother%20to%20even%20elude%20to%20any%20such%20known%20issue%20(internal%20communication%20problem%20inside%20Microsoft%20or%20stall%20tactic%3F).%26nbsp%3B%20Instead%20they've%20spun%20my%20wheels%20for%202%20days.%26nbsp%3B%20This%20morning%2C%20our%20client%20started%20day%203%20of%20the%20work%20week%20with%20still%20no%20inbound%20calling%20to%20their%20main%20%22published%22%20telephone%20number%20with%20inbound%20callers%20being%20told%20the%20number%20is%20%22NOT%20IN%20SERVICE!%22%26nbsp%3B%20They%20are%20essentially%20on%20day%203%20of%20no%20business...and%20my%20company%20looks%20like%20a%20bunch%20of%20A**HOLES%20since%20it%20was%20our%20brilliant%20idea%20to%20migrate%20them%20to%20Microsoft.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EBefore%2C%20during%20and%20after%20the%20port%2C%20there%20was%20NEVER%20any%20disclaimer%20that%20stated%20in%20ANY%20way%20that%20in%20the%20event%20we%20were%20an%20organization%20attempting%20to%20port%20in%20numbers%20that%20would%20be%20designated%20as%20service%20numbers%2C%20that%20were%20to%20be%20assigned%20to%20necessary%20account%20objects%2C%20that%20there%20would%20be%20ANY%20issue%20in%20doing%20such.%26nbsp%3B%20HOWEVER%2C%20this%20thread%20is%20over%202%20weeks%20old%20and%20there%20appears%20to%20still%20be%20no%20resolution%20in%20sight.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E1.%26nbsp%3B%20What%20is%20the%20fix%20for%20our%20client...what%20is%20the%20time%20table%20to%20resolution%3F%26nbsp%3B%20Do%20we%20place%20another%20port%20order%20with%20another%20carrier%20to%20temporarily%20port%20the%20number%20away%20from%20Microsoft%20so%20they%20can%20forward%20it%20to%20one%20of%20our%20end-user's%20user%20numbers%3F%26nbsp%3B%20We%20need%20a%20fix%20yesterday%20and%20support%20is%20dragging%20their%20butts%20on%20providing%20one.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E2.%20Why%20in%20God's%20name%20were%20we%20not%20warned%20of%20the%20problem%20by%20the%20port%20team%20BEFORE%2C%20DURING%20or%20AFTER%20the%20port%20order%20was%20placed%3F%26nbsp%3B%20This%20issue%20is%20weeks%20old.%26nbsp%3B%20If%20there%20is%20such%20a%20known%20problem%2C%20why%20has%20the%20port%20team%20not%20put%20a%20halt%20or%20disclaimer%20on%20porting%20service%20numbers%20in%20from%20other%20carriers%3F%26nbsp%3B%20You%20are%20essentially%20dismantling%20and%20handcuffing%20clients%20in%20such%20scenarios%20as%20I%20have%20described.%26nbsp%3B%20If%20by%20chance%20you're%20still%20porting%20in%20(service)%20numbers%20from%20other%20carriers%20that%20need%20to%20be%20assigned%2C%20STOP%20IT!%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EPlease%20write%20back%20providing%20a%20reasonable%20pathway%20to%20resolution.%26nbsp%3B%20Our%20client%20needs%20to%20be%20back%20in%20business.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EMichael%20Lawrence%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-659651%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-659651%22%20slang%3D%22en-US%22%3E%3CP%3EDays%20in%20and%20still%20unable%20to%20get%20key%20presses%20working%20on%20our%20new%20AA.%26nbsp%3B%20Pathetic.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-659836%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-659836%22%20slang%3D%22en-US%22%3E%3CP%3E%3CSTRONG%3E%22What%20to%20expect%20after%20the%20service%20update%3F%3C%2FSTRONG%3E%3C%2FP%3E%3CUL%3E%3CLI%3EYou%20can%20now%20create%20auto%20attendants%20and%20call%20queues%20in%20Teams%20Admin%20Portal%3C%2FLI%3E%3CLI%3EYour%20previous%20auto%20attendants%20and%20call%20queues%20were%20migrated%20to%20Teams%20Admin%20portal%2C%20and%20they%20should%20%3CFONT%20color%3D%22%23ff0000%22%3E%3CSTRONG%3Econtinue%20to%20work%20like%20before%3C%2FSTRONG%3E%22%3C%2FFONT%3E%3C%2FLI%3E%3C%2FUL%3E%3CP%3E%3CFONT%20color%3D%22%23000000%22%3EUnless%20you%20need%20to%20make%20a%20change%20like%20change%20a%20number%20on%20an%20Auto-Attendant.%20Then%20you%20have%20to%20license%2Fpay%20up%20until%20the%20hopeful%20July%20free%20licensing%20if%20you%20want%20to%20save%20the%20change.%3C%2FFONT%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CFONT%20color%3D%22%23000000%22%3EFor%20the%20sake%20of%20two%20months%20of%20new%20features%20could%20this%20have%20been%20delayed%20(and%20tested%20and%20refine%20a%20little%20more)%20two%20months%20and%20scheduled%20at%20the%20same%20time%3F%3C%2FFONT%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-660440%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-660440%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F336185%22%20target%3D%22_blank%22%3E%40Robert_Hurd%3C%2FA%3E%26nbsp%3Bthanks%20for%20the%20tip%20however%20in%20my%20case%20I%20get%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ESet-CsOnlineVoiceApplicationInstance%20-Identity%20name%40mydomain.com%20-TelephoneNumber%20%2Bmyservicenumber%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWARNING%3A%20The%20following%20Application%20Instance%20not%20present%20in%20BVD%3A%20%5Bstring%5D%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-660463%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-660463%22%20slang%3D%22en-US%22%3E%3CP%3EAn%20update%20from%20Microsoft%20support%20regarding%20the%20Auto%20Attendant%20Licencing%20'requirements'%3A%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThey%20explained%20to%20me%20that%20they%20have%20received%20many%20complaints%20about%20the%20issue%20but%20are%20powerless%20to%20do%20anything%20to%20help%20(as%20I%20guessed).%20They%20agree%20that%20from%20a%20customer%20point%20of%20view%20what%20has%20happened%20here%20is%20very%20poor%20and%20encourage%20us%20to%20make%20our%20views%20clear%20on%20the%20user%20voice%20website.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThey%20also%20encouraged%20me%20to%20share%20the%20following%20link%20and%20get%20anyone%20in%20the%20same%20position%20to%20vote%20and%20comment%20to%20move%20it%20up%20their%20priority%20lists...%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fmicrosoftteams.uservoice.com%2Fforums%2F555103-public%2Fsuggestions%2F37694869-call-queue-and-auto-attendant-resource-licensing%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fmicrosoftteams.uservoice.com%2Fforums%2F555103-public%2Fsuggestions%2F37694869-call-queue-and-auto-attendant-resource-licensing%3C%2FA%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-660539%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-660539%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F16254%22%20target%3D%22_blank%22%3E%40Waseem%20Hashem%3C%2FA%3E%26nbsp%3Ban%20update%20would%20be%20nice.%20Also%20who%20do%20you%20report%20to%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-660735%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-660735%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F86946%22%20target%3D%22_blank%22%3E%40Paul%20Coward%3C%2FA%3E%26nbsp%3B%20did%20you%20create%20the%20resource%20account%20by%20using%20the%26nbsp%3B%3C%2FP%3E%3CP%3ENew-CsOnlineApplicationInstance%20-UserPrincipalName%20testra1%40contoso.com%20-ApplicationId%20%E2%80%9Cce933385-9390-45d1-9512-c8d228074e07%E2%80%9D%20-DisplayName%20%22Resource%20account%201%22%3C%2FP%3E%3CP%3ECommand%3F%26nbsp%3B%20I%20was%20getting%20exactly%20the%20same%20thing%20until%20i%20i%20created%20the%20new%20resource%20account%20within%20powershell.%26nbsp%3B%20I%20am%20guessing%20this%20is%20what%20you%20have%20tried%20and%20it%20has%20just%20broken%20more%20for%20people%20since%20the%20may%2005%20weekend%20when%20this%20all%20started.%26nbsp%3B%20Let%20me%20know%20and.i%20will%20help%20how%20i%20can.%26nbsp%3B%20I%20really%20hope%20you%20have%20not%20tried%20this%20and%20this%20works%20for%20you.%26nbsp%3B%20I%20am%20also%20amazed%20how%20this%20has%20gone%20and%20i%20at%20least%20hope%20Ms%20learns%20from%20this%20as%20Thia%20has%20been%20handled%20and%20communicated%20very%20poorly.%26nbsp%3B%20%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F86946%22%20target%3D%22_blank%22%3E%40Paul%20Coward%3C%2FA%3E%26nbsp%3Bdid%20you%20assign%20the%20calling%20plan%20and%20communication%20credit%20license%20after%20you%20create%20resource%20account%3F%3C%2FP%3E%3CP%3EThe%20application%20ID's%20that%20you%20need%20to%20use%20while%20creating%20the%20application%20instances%20are%3A%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAuto%20Attendant%3A%20ce933385-9390-45d1-9512-c8d228074e07%3C%2FP%3E%3CP%3ECall%20Queue%3A%2011cd3e2e-fccb-42ad-ad00-878b93575e07%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-662583%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-662583%22%20slang%3D%22en-US%22%3E%3CP%3EUsing%20%3CSTRONG%3ECommon%20Area%20Phone%3C%2FSTRONG%3E%20License%20bundle%20%2B%20a%20%3CSTRONG%3ECall%20plan%3C%2FSTRONG%3E%2C%20to%20license%20a%20AA%2FCQ%20resource%20account%20requiring%20PSTN%20number%20assignment%2C%20seems%20to%20work%20and%20be%20cheaper%20than%20E1%20%2B%20call%20plan.%3CBR%20%2F%3ENote%20sure%20why%20Microsoft%20doco%20doesn't%20suggest%20that%20in%20interim%20until%20they%20have%20new%20AA%2FCQ%20Licensing%20released%20in%20July%20(hopefully%20sooner%20not%20later).%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAlso%20note%2C%20that%20assigning%20multiple%20numbers%20to%20a%20single%20Auto-Attendant%2FCall-Queue%20is%20done%20by%20assigning%20each%20number%20to%20a%20single%20resource%20account%2C%20which%20are%20then%20assigned%20to%20an%20AA%2FCQ%2C%20each%20resource%20account%20will%3CSPAN%3E%20need%20to%20be%20licensed%3C%2FSPAN%3E%20at%20this%20stage%20.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-662584%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-662584%22%20slang%3D%22en-US%22%3E%3CP%3EHad%20an%20issue%20where%20an%20auto-attendant%20that%20was%20migrated%20to%20Teams%20portal%20needed%20it's%20number%20changed.%20So%20I%20had%20to%20license%20the%20resource%20account%20to%20be%20enabled%20to%20list%20and%20assign%20the%20desired%20PSTN%20number%2C%20it%20would%20save%20it%20saved%20successfully%20and%20display%20in%20list%20correctly%2C%20but%20not%20work.%20after%20checking%20the%20number%20in%20SfB%20portal%20I%20noticed%20the%20number%20was%20listed%20but%20not%20assigned.%20going%20back%20to%20teams%20portal%20window%20and%20refreshing%20resource%20accounts%20list%2C%20the%20list%20would%20then%20reveal%20that%20the%20PSTN%20number%20assignment%20had%20reverted%20back%20to%20original%20PSTN%20number.%20Tried%20same%20process%20again%20with%20same%20result.%20I%20had%20to%20create%20a%20new%20resource%20account%2C%20transfer%20licenses%20to%20successfully%20update%20the%20AA%20PSTN%20number.%20So%20another%20GUI%20bug%20for%20the%20Teams%20team%20to%20resolve.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-665367%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-665367%22%20slang%3D%22en-US%22%3E%3CP%3EHi%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F36671%22%20target%3D%22_blank%22%3E%40Wes%20Lazara%3C%2FA%3E%20-%20I'm%20following%20up%20on%20your%20post%20from%20May%2024%2C%20about%20Microsoft%20Teams%20coming%20to%20existing%20installations%20of%20Office%20365%20ProPlus%2C%20and%20am%20happy%20to%20address%20your%20concerns.%3C%2FP%3E%0A%3CP%3E%3CSPAN%20style%3D%22display%3A%20inline%20!important%3B%20float%3A%20none%3B%20background-color%3A%20%23f8f8f8%3B%20color%3A%20%23333333%3B%20font-family%3A%20'SegoeUI'%2C'Lato'%2C'Helvetica%20Neue'%2CHelvetica%2CArial%2Csans-serif%3B%20font-size%3A%2016px%3B%20font-style%3A%20normal%3B%20font-variant%3A%20normal%3B%20font-weight%3A%20300%3B%20letter-spacing%3A%20normal%3B%20line-height%3A%201.7142%3B%20orphans%3A%202%3B%20overflow-wrap%3A%20break-word%3B%20text-align%3A%20left%3B%20text-decoration%3A%20none%3B%20text-indent%3A%200px%3B%20text-transform%3A%20none%3B%20-webkit-text-stroke-width%3A%200px%3B%20white-space%3A%20normal%3B%20word-spacing%3A%200px%3B%22%3EPart%20way%20down%20the%20page%20this%20says%20that%20not%20only%20will%20the%20Teams%20client%20be%20part%20of%20*new*%20office%20installs%20(understandable%20and%20easily%20dealt%20with%20by%20excluding%20it)%20but%20that%20you'll%20actually%20be%20quietly%20be%20sneaking%20the%20Teams%20client%20into%20*EXISTING*%20installs%20when%20they're%20updated.%3CBR%20%2F%3E%3CEM%3E%3CSPAN%20style%3D%22text-align%3A%20left%3B%20color%3A%20%23333333%3B%20text-transform%3A%20none%3B%20line-height%3A%201.7142%3B%20text-indent%3A%200px%3B%20letter-spacing%3A%20normal%3B%20font-family%3A%20inherit%3B%20font-size%3A%2016px%3B%20font-variant%3A%20normal%3B%20font-weight%3A%20300%3B%20text-decoration%3A%20none%3B%20word-spacing%3A%200px%3B%20display%3A%20inline%20!important%3B%20white-space%3A%20normal%3B%20cursor%3A%20text%3B%20orphans%3A%202%3B%20float%3A%20none%3B%20-webkit-text-stroke-width%3A%200px%3B%20background-color%3A%20%23ffffff%3B%22%3EWe%20posted%20this%20to%20the%20Message%20Center%2C%20as%20well%20as%20the%26nbsp%3B%3CA%20style%3D%22background-color%3A%20transparent%3B%20box-sizing%3A%20border-box%3B%20color%3A%20%23146cac%3B%20font-family%3A%20%26amp%3Bquot%3B%20segoeui%26amp%3Bquot%3B%2C%26amp%3Bquot%3Blato%26amp%3Bquot%3B%2C%26amp%3Bquot%3Bhelvetica%20neue%26amp%3Bquot%3B%2Chelvetica%2Carial%2Csans-serif%3B%20font-size%3A%2016px%3B%20font-style%3A%20normal%3B%20font-variant%3A%20normal%3B%20font-weight%3A%20300%3B%20letter-spacing%3A%20normal%3B%20orphans%3A%202%3B%20text-align%3A%20left%3B%20text-decoration%3A%20underline%3B%20text-indent%3A%200px%3B%20text-transform%3A%20none%3B%20-webkit-text-stroke-width%3A%200px%3B%20white-space%3A%20normal%3B%20word-spacing%3A%200px%3B%22%20href%3D%22https%3A%2F%2Fwww.microsoft.com%2Fen-us%2Fmicrosoft-365%2Froadmap%3Ffilters%3D%26amp%3Bsearchterms%3D51452%22%20target%3D%22_self%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3EMicrosoft%20365%20Roadmap%3C%2FA%3E%2C%20but%20posting%20about%20it%20here%2C%20as%20you've%20done%2C%20is%20another%20great%20way%20to%20inform%20people.%26nbsp%3B%20Thank%20you!%3C%2FSPAN%3E%3C%2FEM%3E%3C%2FSPAN%3E%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%3CSPAN%20style%3D%22display%3A%20inline%20!important%3B%20float%3A%20none%3B%20background-color%3A%20%23f8f8f8%3B%20color%3A%20%23333333%3B%20font-family%3A%20'SegoeUI'%2C'Lato'%2C'Helvetica%20Neue'%2CHelvetica%2CArial%2Csans-serif%3B%20font-size%3A%2016px%3B%20font-style%3A%20normal%3B%20font-variant%3A%20normal%3B%20font-weight%3A%20300%3B%20letter-spacing%3A%20normal%3B%20line-height%3A%201.7142%3B%20orphans%3A%202%3B%20overflow-wrap%3A%20break-word%3B%20text-align%3A%20left%3B%20text-decoration%3A%20none%3B%20text-indent%3A%200px%3B%20text-transform%3A%20none%3B%20-webkit-text-stroke-width%3A%200px%3B%20white-space%3A%20normal%3B%20word-spacing%3A%200px%3B%22%3EUnsurprisingly%20the%20doc%20doesn't%20go%20into%20any%20details%20about%20methods%20to%20rerun%20the%20ODT%20%2Fconfigure%20on%20existing%20clients%2C%20nor%20does%20it%20say%20what%20that%20client%20experience%20is%20going%20to%20be%20like.%3CSPAN%20style%3D%22background-color%3A%20%23f8f8f8%3B%20box-sizing%3A%20border-box%3B%20color%3A%20%23333333%3B%20display%3A%20inline%3B%20float%3A%20none%3B%20font-family%3A%20%26amp%3Bquot%3B%20segoeui%26amp%3Bquot%3B%2C%26amp%3Bquot%3Blato%26amp%3Bquot%3B%2C%26amp%3Bquot%3Bhelvetica%20neue%26amp%3Bquot%3B%2Chelvetica%2Carial%2Csans-serif%3B%20font-size%3A%2016px%3B%20font-style%3A%20normal%3B%20font-variant%3A%20normal%3B%20font-weight%3A%20300%3B%20letter-spacing%3A%20normal%3B%20line-height%3A%201.7142%3B%20orphans%3A%202%3B%20overflow-wrap%3A%20break-word%3B%20text-align%3A%20left%3B%20text-decoration%3A%20none%3B%20text-indent%3A%200px%3B%20text-transform%3A%20none%3B%20-webkit-text-stroke-width%3A%200px%3B%20white-space%3A%20normal%3B%20word-spacing%3A%200px%3B%22%3E%3CSPAN%20style%3D%22background-color%3A%20%23ffffff%3B%20box-sizing%3A%20border-box%3B%20color%3A%20%23333333%3B%20cursor%3A%20text%3B%20display%3A%20inline%3B%20float%3A%20none%3B%20font-family%3A%20inherit%3B%20font-size%3A%2016px%3B%20font-style%3A%20normal%3B%20font-variant%3A%20normal%3B%20font-weight%3A%20300%3B%20letter-spacing%3A%20normal%3B%20line-height%3A%201.7142%3B%20orphans%3A%202%3B%20text-align%3A%20left%3B%20text-decoration%3A%20none%3B%20text-indent%3A%200px%3B%20text-transform%3A%20none%3B%20-webkit-text-stroke-width%3A%200px%3B%20white-space%3A%20normal%3B%20word-spacing%3A%200px%3B%22%3E%26nbsp%3B%20%3CEM%3EIn%20the%20%3CA%20href%3D%22https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2FDeployOffice%2Fteams-install%22%20target%3D%22_self%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3EDocs.Microsoft.Com%20article%3C%2FA%3E%20you%20mentioned%20above%2C%20about%20halfway%20down%20the%20page%2C%20is%20this%20information%20about%20running%20ODT%20in%20the%20%2Fconfigure%20mode%20to%20exclude%20the%20Teams%20app%20from%20installing%20on%20computers%20that%20already%20have%20Office%20365%20ProPlus%20installed%20-%20we%20could%20probably%20add%20an%20anchor%20to%20that%20part%20of%20the%20documentation%2C%20to%20make%20it%20easier%20to%20find%20and%20link%20to%3A%3C%2FEM%3E%20%22%3CSPAN%20style%3D%22display%3A%20inline%20!important%3B%20float%3A%20none%3B%20background-color%3A%20%23ffffff%3B%20color%3A%20%23000000%3B%20font-family%3A%20Segoe%20UI%2CSegoeUI%2CSegoe%20WP%2CHelvetica%20Neue%2CHelvetica%2CTahoma%2CArial%2Csans-serif%3B%20font-size%3A%2016px%3B%20font-style%3A%20normal%3B%20font-variant%3A%20normal%3B%20font-weight%3A%20400%3B%20letter-spacing%3A%20normal%3B%20orphans%3A%202%3B%20text-align%3A%20left%3B%20text-decoration%3A%20none%3B%20text-indent%3A%200px%3B%20text-transform%3A%20none%3B%20-webkit-text-stroke-width%3A%200px%3B%20white-space%3A%20normal%3B%20word-spacing%3A%200px%3B%22%3EIf%20you%20don't%20want%20Teams%20to%20be%20added%20to%20%3C%2FSPAN%3E%3CEM%20style%3D%22box-sizing%3A%20inherit%3B%20color%3A%20%23000000%3B%20font-family%3A%20Segoe%20UI%2CSegoeUI%2CSegoe%20WP%2CHelvetica%20Neue%2CHelvetica%2CTahoma%2CArial%2Csans-serif%3B%20font-size%3A%2016px%3B%20font-style%3A%20italic%3B%20font-variant%3A%20normal%3B%20font-weight%3A%20400%3B%20letter-spacing%3A%20normal%3B%20orphans%3A%202%3B%20text-align%3A%20left%3B%20text-decoration%3A%20none%3B%20text-indent%3A%200px%3B%20text-transform%3A%20none%3B%20-webkit-text-stroke-width%3A%200px%3B%20white-space%3A%20normal%3B%20word-spacing%3A%200px%3B%22%3E%3CSTRONG%20style%3D%22box-sizing%3A%20inherit%3B%20font-weight%3A%20600%3B%22%3Eexisting%3C%2FSTRONG%3E%3C%2FEM%3E%3CSPAN%20style%3D%22display%3A%20inline%20!important%3B%20float%3A%20none%3B%20background-color%3A%20%23ffffff%3B%20color%3A%20%23000000%3B%20font-family%3A%20Segoe%20UI%2CSegoeUI%2CSegoe%20WP%2CHelvetica%20Neue%2CHelvetica%2CTahoma%2CArial%2Csans-serif%3B%20font-size%3A%2016px%3B%20font-style%3A%20normal%3B%20font-variant%3A%20normal%3B%20font-weight%3A%20400%3B%20letter-spacing%3A%20normal%3B%20orphans%3A%202%3B%20text-align%3A%20left%3B%20text-decoration%3A%20none%3B%20text-indent%3A%200px%3B%20text-transform%3A%20none%3B%20-webkit-text-stroke-width%3A%200px%3B%20white-space%3A%20normal%3B%20word-spacing%3A%200px%3B%22%3E%20installations%20of%20Office%20365%20ProPlus%20when%20you%20update%20to%20a%20new%20version%2C%20use%20the%20Office%20Deployment%20Tool%20and%20the%20following%20configuration.xml.%20You%20need%20to%20run%20the%20%3C%2FSPAN%3E%3CA%20style%3D%22background-color%3A%20transparent%3B%20box-sizing%3A%20inherit%3B%20color%3A%20var(--primary-base)%3B%20cursor%3A%20pointer%3B%20font-family%3A%20Segoe%20UI%2CSegoeUI%2CSegoe%20WP%2CHelvetica%20Neue%2CHelvetica%2CTahoma%2CArial%2Csans-serif%3B%20font-size%3A%2016px%3B%20font-style%3A%20normal%3B%20font-variant%3A%20normal%3B%20font-weight%3A%20400%3B%20letter-spacing%3A%20normal%3B%20orphans%3A%202%3B%20outline-color%3A%20invert%3B%20outline-style%3A%20none%3B%20outline-width%3A%200px%3B%20overflow-wrap%3A%20break-word%3B%20text-align%3A%20left%3B%20text-decoration%3A%20underline%3B%20text-indent%3A%200px%3B%20text-transform%3A%20none%3B%20-webkit-text-stroke-width%3A%200px%3B%20white-space%3A%20normal%3B%20word-spacing%3A%200px%3B%22%20href%3D%22https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2FDeployOffice%2Foverview-of-the-office-2016-deployment-tool%22%20data-linktype%3D%22relative-path%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3EOffice%20Deployment%20Tool%3C%2FA%3E%3CSPAN%20style%3D%22display%3A%20inline%20!important%3B%20float%3A%20none%3B%20background-color%3A%20%23ffffff%3B%20color%3A%20%23000000%3B%20font-family%3A%20Segoe%20UI%2CSegoeUI%2CSegoe%20WP%2CHelvetica%20Neue%2CHelvetica%2CTahoma%2CArial%2Csans-serif%3B%20font-size%3A%2016px%3B%20font-style%3A%20normal%3B%20font-variant%3A%20normal%3B%20font-weight%3A%20400%3B%20letter-spacing%3A%20normal%3B%20orphans%3A%202%3B%20text-align%3A%20left%3B%20text-decoration%3A%20none%3B%20text-indent%3A%200px%3B%20text-transform%3A%20none%3B%20-webkit-text-stroke-width%3A%200px%3B%20white-space%3A%20normal%3B%20word-spacing%3A%200px%3B%22%3E%20in%20%2Fconfigure%20mode%20on%20each%20device%20before%20you%20update%20to%20the%20new%20version.%3C%2FSPAN%3E%22%3C%2FSPAN%3E%3C%2FSPAN%3E%3C%2FSPAN%3E%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%3CSPAN%20style%3D%22display%3A%20inline%20!important%3B%20float%3A%20none%3B%20background-color%3A%20%23f8f8f8%3B%20color%3A%20%23333333%3B%20font-family%3A%20'SegoeUI'%2C'Lato'%2C'Helvetica%20Neue'%2CHelvetica%2CArial%2Csans-serif%3B%20font-size%3A%2016px%3B%20font-style%3A%20normal%3B%20font-variant%3A%20normal%3B%20font-weight%3A%20300%3B%20letter-spacing%3A%20normal%3B%20line-height%3A%201.7142%3B%20orphans%3A%202%3B%20overflow-wrap%3A%20break-word%3B%20text-align%3A%20left%3B%20text-decoration%3A%20none%3B%20text-indent%3A%200px%3B%20text-transform%3A%20none%3B%20-webkit-text-stroke-width%3A%200px%3B%20white-space%3A%20normal%3B%20word-spacing%3A%200px%3B%22%3EWill%20there%20be%20interaction%20required%3F%20Will%20users%20get%20strange%20popups%2Fwarnings%20that%20will%20lead%20to%20helpdesk%20impact%3F%20Will%20they%20be%20unable%20to%20launch%20office%20apps%20while%20this%20update%20is%20occurring%3F%20%3C%2FSPAN%3E%3C%2FP%3E%0A%3CP%3E%3CSPAN%20style%3D%22display%3A%20inline%20!important%3B%20float%3A%20none%3B%20background-color%3A%20%23f8f8f8%3B%20color%3A%20%23333333%3B%20font-family%3A%20'SegoeUI'%2C'Lato'%2C'Helvetica%20Neue'%2CHelvetica%2CArial%2Csans-serif%3B%20font-size%3A%2016px%3B%20font-style%3A%20normal%3B%20font-variant%3A%20normal%3B%20font-weight%3A%20300%3B%20letter-spacing%3A%20normal%3B%20line-height%3A%201.7142%3B%20orphans%3A%202%3B%20overflow-wrap%3A%20break-word%3B%20text-align%3A%20left%3B%20text-decoration%3A%20none%3B%20text-indent%3A%200px%3B%20text-transform%3A%20none%3B%20-webkit-text-stroke-width%3A%200px%3B%20white-space%3A%20normal%3B%20word-spacing%3A%200px%3B%22%3E%3CSPAN%20style%3D%22background-color%3A%20%23f8f8f8%3B%20box-sizing%3A%20border-box%3B%20color%3A%20%23333333%3B%20display%3A%20inline%3B%20float%3A%20none%3B%20font-family%3A%20%26amp%3Bquot%3B%20segoeui%26amp%3Bquot%3B%2C%26amp%3Bquot%3Blato%26amp%3Bquot%3B%2C%26amp%3Bquot%3Bhelvetica%20neue%26amp%3Bquot%3B%2Chelvetica%2Carial%2Csans-serif%3B%20font-size%3A%2016px%3B%20font-style%3A%20normal%3B%20font-variant%3A%20normal%3B%20font-weight%3A%20300%3B%20letter-spacing%3A%20normal%3B%20line-height%3A%201.7142%3B%20orphans%3A%202%3B%20overflow-wrap%3A%20break-word%3B%20text-align%3A%20left%3B%20text-decoration%3A%20none%3B%20text-indent%3A%200px%3B%20text-transform%3A%20none%3B%20-webkit-text-stroke-width%3A%200px%3B%20white-space%3A%20normal%3B%20word-spacing%3A%200px%3B%22%3E%3CEM%20style%3D%22box-sizing%3A%20border-box%3B%22%3E%3CSPAN%20style%3D%22background-color%3A%20%23ffffff%3B%20box-sizing%3A%20border-box%3B%20color%3A%20%23333333%3B%20cursor%3A%20text%3B%20display%3A%20inline%3B%20float%3A%20none%3B%20font-family%3A%20inherit%3B%20font-size%3A%2016px%3B%20font-variant%3A%20normal%3B%20font-weight%3A%20300%3B%20letter-spacing%3A%20normal%3B%20line-height%3A%201.7142%3B%20orphans%3A%202%3B%20text-align%3A%20left%3B%20text-decoration%3A%20none%3B%20text-indent%3A%200px%3B%20text-transform%3A%20none%3B%20-webkit-text-stroke-width%3A%200px%3B%20white-space%3A%20normal%3B%20word-spacing%3A%200px%3B%22%3EThose%20are%20great%20questions.%26nbsp%3B%20The%20Teams%20desktop%20app%20will%20install%20as%20part%20of%20an%20Office%20365%20ProPlus%20update%2C%20so%20the%20experience%20doesn't%20vary%20from%20that.%26nbsp%3B%20%3CA%20href%3D%22https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2FDeployOffice%2Fend-user-update-notifications-for-office-365-proplus%22%20target%3D%22_self%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3EThis%20article%3C%2FA%3E%20describes%20the%20end-user%20experience%20for%20Office%20365%20ProPlus%20updates%2C%20and%20%3CA%20href%3D%22https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2FDeployOffice%2Foverview-of-the-update-process-for-office-365-proplus%22%20target%3D%22_self%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ethis%20article%3C%2FA%3E%20provides%20an%20overview%20of%20the%20update%20process.%3C%2FSPAN%3E%3C%2FEM%3E%3C%2FSPAN%3E%3C%2FSPAN%3E%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%3CSPAN%20style%3D%22display%3A%20inline%20!important%3B%20float%3A%20none%3B%20background-color%3A%20%23f8f8f8%3B%20color%3A%20%23333333%3B%20font-family%3A%20'SegoeUI'%2C'Lato'%2C'Helvetica%20Neue'%2CHelvetica%2CArial%2Csans-serif%3B%20font-size%3A%2016px%3B%20font-style%3A%20normal%3B%20font-variant%3A%20normal%3B%20font-weight%3A%20300%3B%20letter-spacing%3A%20normal%3B%20line-height%3A%201.7142%3B%20orphans%3A%202%3B%20overflow-wrap%3A%20break-word%3B%20text-align%3A%20left%3B%20text-decoration%3A%20none%3B%20text-indent%3A%200px%3B%20text-transform%3A%20none%3B%20-webkit-text-stroke-width%3A%200px%3B%20white-space%3A%20normal%3B%20word-spacing%3A%200px%3B%22%3E%3CSPAN%20style%3D%22background-color%3A%20%23f8f8f8%3B%20box-sizing%3A%20border-box%3B%20color%3A%20%23333333%3B%20display%3A%20inline%3B%20float%3A%20none%3B%20font-family%3A%20%26amp%3Bquot%3B%20segoeui%26amp%3Bquot%3B%2C%26amp%3Bquot%3Blato%26amp%3Bquot%3B%2C%26amp%3Bquot%3Bhelvetica%20neue%26amp%3Bquot%3B%2Chelvetica%2Carial%2Csans-serif%3B%20font-size%3A%2016px%3B%20font-style%3A%20normal%3B%20font-variant%3A%20normal%3B%20font-weight%3A%20300%3B%20letter-spacing%3A%20normal%3B%20line-height%3A%201.7142%3B%20orphans%3A%202%3B%20overflow-wrap%3A%20break-word%3B%20text-align%3A%20left%3B%20text-decoration%3A%20none%3B%20text-indent%3A%200px%3B%20text-transform%3A%20none%3B%20-webkit-text-stroke-width%3A%200px%3B%20white-space%3A%20normal%3B%20word-spacing%3A%200px%3B%22%3E%3CSPAN%20style%3D%22background-color%3A%20%23ffffff%3B%20box-sizing%3A%20border-box%3B%20color%3A%20%23333333%3B%20cursor%3A%20text%3B%20display%3A%20inline%3B%20float%3A%20none%3B%20font-family%3A%20inherit%3B%20font-size%3A%2016px%3B%20font-variant%3A%20normal%3B%20font-weight%3A%20300%3B%20letter-spacing%3A%20normal%3B%20line-height%3A%201.7142%3B%20orphans%3A%202%3B%20text-align%3A%20left%3B%20text-decoration%3A%20none%3B%20text-indent%3A%200px%3B%20text-transform%3A%20none%3B%20-webkit-text-stroke-width%3A%200px%3B%20white-space%3A%20normal%3B%20word-spacing%3A%200px%3B%22%3EThanks%20again%20for%20your%20feedback%2C%20and%20I%20hope%20you%20find%20the%20information%20in%20this%20response%20helpful.%3C%2FSPAN%3E%3C%2FSPAN%3E%3C%2FSPAN%3E%3C%2FP%3E%0A%3CP%3E%3CSPAN%20style%3D%22display%3A%20inline%20!important%3B%20float%3A%20none%3B%20background-color%3A%20%23f8f8f8%3B%20color%3A%20%23333333%3B%20font-family%3A%20'SegoeUI'%2C'Lato'%2C'Helvetica%20Neue'%2CHelvetica%2CArial%2Csans-serif%3B%20font-size%3A%2016px%3B%20font-style%3A%20normal%3B%20font-variant%3A%20normal%3B%20font-weight%3A%20300%3B%20letter-spacing%3A%20normal%3B%20line-height%3A%201.7142%3B%20orphans%3A%202%3B%20overflow-wrap%3A%20break-word%3B%20text-align%3A%20left%3B%20text-decoration%3A%20none%3B%20text-indent%3A%200px%3B%20text-transform%3A%20none%3B%20-webkit-text-stroke-width%3A%200px%3B%20white-space%3A%20normal%3B%20word-spacing%3A%200px%3B%22%3E%3CSPAN%20style%3D%22background-color%3A%20%23f8f8f8%3B%20box-sizing%3A%20border-box%3B%20color%3A%20%23333333%3B%20display%3A%20inline%3B%20float%3A%20none%3B%20font-family%3A%20%26amp%3Bquot%3B%20segoeui%26amp%3Bquot%3B%2C%26amp%3Bquot%3Blato%26amp%3Bquot%3B%2C%26amp%3Bquot%3Bhelvetica%20neue%26amp%3Bquot%3B%2Chelvetica%2Carial%2Csans-serif%3B%20font-size%3A%2016px%3B%20font-style%3A%20normal%3B%20font-variant%3A%20normal%3B%20font-weight%3A%20300%3B%20letter-spacing%3A%20normal%3B%20line-height%3A%201.7142%3B%20orphans%3A%202%3B%20overflow-wrap%3A%20break-word%3B%20text-align%3A%20left%3B%20text-decoration%3A%20none%3B%20text-indent%3A%200px%3B%20text-transform%3A%20none%3B%20-webkit-text-stroke-width%3A%200px%3B%20white-space%3A%20normal%3B%20word-spacing%3A%200px%3B%22%3E%3CSPAN%20style%3D%22background-color%3A%20%23ffffff%3B%20box-sizing%3A%20border-box%3B%20color%3A%20%23333333%3B%20cursor%3A%20text%3B%20display%3A%20inline%3B%20float%3A%20none%3B%20font-family%3A%20inherit%3B%20font-size%3A%2016px%3B%20font-variant%3A%20normal%3B%20font-weight%3A%20300%3B%20letter-spacing%3A%20normal%3B%20line-height%3A%201.7142%3B%20orphans%3A%202%3B%20text-align%3A%20left%3B%20text-decoration%3A%20none%3B%20text-indent%3A%200px%3B%20text-transform%3A%20none%3B%20-webkit-text-stroke-width%3A%200px%3B%20white-space%3A%20normal%3B%20word-spacing%3A%200px%3B%22%3ESteve%3C%2FSPAN%3E%3C%2FSPAN%3E%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-665377%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-665377%22%20slang%3D%22en-US%22%3E%3CP%3EHey%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F8856%22%20target%3D%22_blank%22%3E%40Steve%20Conn%3C%2FA%3E%26nbsp%3B%20%2C%20thank%20you%20for%20the%20update!%26nbsp%3B%20What%20you've%20already%20mentioned%20here%20is%20helpful%20and%20I%20think%20the%20doc%20updates%20you%20suggest%20would%20be%20welcome.%26nbsp%3B%20As%20for%20the%20question%20about%20interaction%2Fpopups%2Fwarning%2Fetc%2C%20I%20was%20referring%20not%20to%20the%20typical%20behind-the-scenes%20update%20process%20during%20which%20Teams%20will%20roll%20out...%26nbsp%3B%20but%20rather%20we%20are%20focused%20on%20preventing%20Teams%20(for%20now%20at%20least)%20from%20rolling%20out%20to%20our%20hundreds%20of%20already-deployed%20c2r%20proplus%20machines.%26nbsp%3B%20What%20mechanism%20is%20suggested%2Fbest%20practice%20to%20actually%20carry%20out%26nbsp%3B%3CSPAN%3E%22%3C%2FSPAN%3E%3CSPAN%3Ethe%20ODT%3C%2FSPAN%3E%3CSPAN%3E%26nbsp%3Bin%20%2Fconfigure%20mode%20on%20each%20device%20before%20you%20update%20to%20the%20new%20version%22%20%3F%26nbsp%3B%20And%20does%20that%20suggested%20mechanism%20cause%2Frequire%20interaction%2Fpopups%2Fwarnings%20etc%3F%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%3EThank%20you!%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-665524%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-665524%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F88200%22%20target%3D%22_blank%22%3E%40Jef%20Vleugels%3C%2FA%3E%26nbsp%3Bseems%20like%20you're%20having%20a%20problem%20with%20the%20admin%20portal%2C%20if%20the%20ticket%20is%20open%20the%20portal%20team%20will%20track%20that%20with%20you.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-665528%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-665528%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F351876%22%20target%3D%22_blank%22%3E%40Avijit_Chakraborty%3C%2FA%3E%26nbsp%3B%20you%20currently%20search%20and%20redirect%20calls%20to%20a%20resource%20account%20instead%20of%20a%20CQ%2FAA%20instance.%20This%20is%20something%20we%20want%20to%20change%20in%20the%20future.%20the%20error%20you%20mentioned%20is%20a%20know%20issue%20on%20the%20portal%2C%20they%20are%20looking%20at%20it.%20if%20you%20try%20using%20Cmdlets%20it%20should%20work%20fine.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-665537%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-665537%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F86946%22%20target%3D%22_blank%22%3E%40Paul%20Coward%3C%2FA%3E%26nbsp%3Bincoming%20CQ%20call%20to%20an%20agent%20on%20VVX%20will%20display%20the%20Caller%20ID%20and%20the%20SIP%20URI%20name%20of%20the%20queue.%20Polycom%20have%20completed%20the%20fix%20to%20change%20the%20SIP%20URI%20to%20the%20given%20CQ%20name%20instead%2C%20the%20new%20firmware%20will%20start%20rolling%20out%20soon.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-665541%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-665541%22%20slang%3D%22en-US%22%3E%3CP%3EHas%20anyone%20successfully%20created%20a%20new%20CQ%20by%20creating%20a%20new%20resource%20account%20and%20assigning%20a%20hybrid%20number%20and%20the%20resource%20account%20to%20a%20CQ%20and%20have%20it%20actually%20work%3F%3C%2FP%3E%3CP%3EIf%20so%20can%20you%20share%20your%20process%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-665545%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-665545%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F351990%22%20target%3D%22_blank%22%3E%40cnx-michaelrlawrence%3C%2FA%3E%26nbsp%3B%20this%20is%20phone%20number%20porting%20issue%2C%20not%20related%20to%20auto%20attendants.%20send%20me%20the%20ticket%20number%20please%20and%20I%20will%20forwarded%20it%20to%20the%20appropriate%20team%20to%20advice%20on%20the%20way%20forward.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-665549%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-665549%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F54252%22%20target%3D%22_blank%22%3E%40Craig%20Aston%3C%2FA%3E%26nbsp%3B%20this%20issue%20is%20already%20highly%20prioritized.%20The%20work%20to%20remove%20the%20Calling%20Plan%20requirement%20for%20a%20service%20number%20is%20already%20undergoing%20and%20will%20be%20rolled-out%20soon%2C%20hopefully%20in%20a%20week.%20the%20%240%20Virtual%20User%20license%20to%20replace%20Phone%20System%20license%20is%20completed%20and%20in%20testing%20and%20validation%2C%20and%20the%20SKU%20is%20already%20being%20published%20for%207%2F1.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-665550%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-665550%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F294336%22%20target%3D%22_blank%22%3E%40KeepingITreal%3C%2FA%3E%26nbsp%3Bdid%20you%20happen%20to%20file%20the%20GUI%20bug%20regarding%20the%20PSTN%20number%20assignment%20change%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-665774%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-665774%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F85%22%20target%3D%22_blank%22%3E%40Jamie%20Stark%3C%2FA%3EHave%20you%20had%20a%20chance%20to%20look%20into%20the%20hotkey%20issues%3F%20It's%20getting%20very%20frustrating%20navigating%20and%20using%20the%20Teams%20admin%20portal.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2FMicrosoft-Teams-Blog%2FAuto-Attendant-and-Call-Queues-Service-Update%2Fbc-p%2F633309%2Fhighlight%2Ftrue%23M3070%22%20target%3D%22_blank%22%3Ehttps%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2FMicrosoft-Teams-Blog%2FAuto-Attendant-and-Call-Queues-Service-Update%2Fbc-p%2F633309%2Fhighlight%2Ftrue%23M3070%3C%2FA%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-665953%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-665953%22%20slang%3D%22en-US%22%3E%3CP%3EWe%20ported%20our%20office%20numbers%20last%20Thursday%20morning%20at%209a%2C%20in%20an%20effort%20to%20move%20to%20a%20Teams%20Only%20configuration.%20%26nbsp%3BToday%20was%20the%20third%20day%20our%2034%20year%20old%20architectural%20firm%20has%20been%20without%20%26nbsp%3Btelephones.%20We%20can%20not%20call%20out%20or%20receive%20a%20call.%20I%20have%20tried%20to%20work%20with%20support%20through%205%20separate%20service%20tickets%20and%20still%20no%20success.%20I%20left%20the%20office%20today%20with%20the%20technician%20telling%20me%20he%20would%20review%20our%20logs%20and%20contact%20the%20porting%20team.%20Tomorrow%20is%20day%20four.%20What%20a%20complete%20mess!%20I%20have%20now%20a%20CQ%20and%20AA%20with%20an%20E3%2C%20calling%20plan%20and%20domestic%20calling%20plan%20license.%20Calls%20into%20the%20office%20are%20answered%20by%20AA%20but%20users%20are%20prevented%20from%20answering%20the%20call%20and%20can%20not%20make%20an%20outbound%20call.%20How%20do%20I%20get%20this%20resolved%3F%20Who%20at%20Microsoft%20can%20help%3F%20Any%20ideas%20would%20be%20greatly%20appreciated.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-666103%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-666103%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F353999%22%20target%3D%22_blank%22%3E%40TreyWood%3C%2FA%3E%26nbsp%3BI%20would%20start%20making%20preperations%20for%20the%20worst%20if%20you%20havent%20already.%20The%20support%20team%20will%20not%20be%20able%20to%20help%20you%2C%20their%20hands%20are%20tied.%20This%20%22FeAtuRe%20UpDate%22%20is%20a%20DevOps%20dumpster%20fire%20which%20has%20compromised%20the%20basic%20functionality%20of%20the%20service.%20It's%20clear%20Microsoft%20is%20more%20intrested%20in%20ramming%20untested%20%22FeAtuRe%20UpDates%22%20down%20our%20throats%20then%20delivering%20a%20stable%2C%20working%20product.%20I'm%20sorry%20for%20the%20grim%20news%2C%20hopefully%20my%20post%20will%20save%20you%20sometime%20and%20frustration%20dealing%20with%20support.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-666424%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-666424%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F16254%22%20target%3D%22_blank%22%3E%40Waseem%20Hashem%3C%2FA%3E%26nbsp%3B%3A%20Thanks%20for%20the%20info.%20Can%20you%20please%20let%20me%20know%20the%20cmdlet%20to%20do%20the%20redirection.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-666545%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-666545%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F16254%22%20target%3D%22_blank%22%3E%40Waseem%20Hashem%3C%2FA%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F86946%22%20target%3D%22_blank%22%3E%40Paul%20Coward%3C%2FA%3E%26nbsp%3BPolycom%20Firmware%205.9.2%20resolves%20this%20problem%20for%20us.%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-center%22%20style%3D%22width%3A%20651px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F117089i56932295ABDFC843%2Fimage-size%2Flarge%3Fv%3D1.0%26amp%3Bpx%3D999%22%20alt%3D%22Polycom.png%22%20title%3D%22Polycom.png%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fsupport.polycom.com%2Fcontent%2Fdam%2Fpolycom-support%2Fproducts%2Fvoice%2Fbusiness-media-phones%2Frelease-notes%2Fen%2Fuc-software-release-notes-5-9-2.pdf%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fsupport.polycom.com%2Fcontent%2Fdam%2Fpolycom-support%2Fproducts%2Fvoice%2Fbusiness-media-phones%2Frelease-notes%2Fen%2Fuc-software-release-notes-5-9-2.pdf%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-666548%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-666548%22%20slang%3D%22en-US%22%3E%3CP%3E%3CSPAN%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F353999%22%20target%3D%22_blank%22%3E%40TreyWood%3C%2FA%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%3EI%20have%20considered%20(but%20not%20yet%20actually%20tried%20in%20Teams%20-%20SfB%20was%20OK%20although%20the%20delegates%20sometimes%20were%20not%20able%20to%20be%20selected%20and%20note%20it%20didn't%20work%20if%20your%20users%20were%20across%20different%20SIP%20domains)%20assigning%20the%20main%20line%20number%20to%20a%20user%20which%20the%20porting%20team%20can%20arrange%20(I%20believe%20service%20numbers%20ported%20in%20can%20be%20assigned%20to%20both%20types)%20then%20distribute%26nbsp%3Bcalls%20via%20delegates%20(or%20boss%2Fadmin%20sometimes%20referred%20to).%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%3ESome%20other%20benefits%20maybe...%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%3EYou%20can%20also%20make%20calls%20on%20behalf%20of%20said%20user%20too%20(skype%20right%20click%20contact%20-%20call%2C%20on%20behalf%20of%20%2F%26nbsp%3B%20polycom%20VVX%20press%20and%20hold%20button)%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%3CSPAN%3EMainline%20'user'%20could%20have%20a%20shared%20mailbox%20for%20vm's.%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%3ESeems%20we%20have%20to%20pay%20for%20the%20license%20in%20any%20case.%26nbsp%3B%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20hope%20this%20is%20where%20MS%20is%20taking%20it%20-%20mainline%20number%20-%26gt%3B%20call%20queue%20with%20shared%20mailbox%20for%20VM%20etc.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-666596%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-666596%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F353999%22%20target%3D%22_blank%22%3E%40TreyWood%3C%2FA%3E%26nbsp%3BI've%20contacted%20the%20porting%20team%20directly%20at%26nbsp%3Bptn%40microsoft.com.%20They%20are%20really%20helpful%20and%20fast.%20They%20can%20also%20change%20user%20numbers%20to%20service%20numbers%20and%20back.%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fmicrosoftteams%2Ftransferring-phone-numbers-common-questions%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fmicrosoftteams%2Ftransferring-phone-numbers-common-questions%3C%2FA%3E%3C%2FP%3E%3CP%3EUsers%20will%20need%20a%20calling%20plan%20to%20assign%20a%20number.%20You%20can%20then%20add%20them%20in%20a%20group%20which%20are%20agents%20in%20the%20call%20queue.%26nbsp%3B%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-667039%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-667039%22%20slang%3D%22en-US%22%3E%3CP%3EEver%20since%20this%20moved%20to%20teams%20we%20are%20unable%20to%20create%20new%20AA%20or%20CQ%2C%20I%20have%20a%20ticket%20open%20with%20MS%20but%20they%20are%20not%20getting%20anywhere%20with%20a%20fix%2C%20this%20has%20now%20been%203%20weeks%20without%20this%20feature%20and%20is%20very%20poor%20from%20MS%2C%20im%20sure%20if%20I%20rolled%20out%20a%20service%20to%20my%20customer%20without%20testing%20it%20I%20would%20be%20in%20big%20trouble%20!!!%20MS%20just%20seem%20to%20do%20whatever%20they%20like....%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-667640%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-667640%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F16254%22%20target%3D%22_blank%22%3E%40Waseem%20Hashem%3C%2FA%3EIt's%20actually%20not%20a%20porting%20issue.%26nbsp%3B%20It's%20the%20same%20issue%20others%20are%20having%20with%20the%20auto%20attendant%20and%20call%20queues.%26nbsp%3B%20I%20have%20a%20newly%20created%20resource%20account%20that%20is%20licensed%20properly%20of%20which%20I%20cannot%20assign%20a%20service%20number%2C%20nor%20have%20I%20been%20able%20to%20for%20a%20week.%26nbsp%3B%20I%20have%20service%20numbers%20we%20pulled%20from%20Microsoft%20and%20our%20main%20%22published%22%20telephone%20number%20we%20ported%20from%20Vonage%20that%20was%20ported%20in%20as%20a%20user%20number%20and%20then%20converted%20to%20a%20service%20number%20by%20the%20porting%20team%20so%20we%20could%20assign%20it%20to%20the%20resource%20account%20for%20our%20auto%20attendant%3B%20all%20of%20which%20still%20cannot%20be%20assigned%20to%20our%20resource%20account.%26nbsp%3B%20So%20not%20a%20porting%20issue.%26nbsp%3B%20Just%20the%20same%20issue%20many%20have%20expressed%20problems%20with%20in%20this%20thread.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAs%20a%20temporary%20fix%2C%20we%20contacted%20the%20porting%20team%20to%20convert%20our%20main%20%22published%22%20telephone%20number%20back%20to%20a%20user%20number%20so%20we%20could%20at%20least%20get%20inbound%20calls.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ENonetheless%2C%20the%20ticket%20number%20is%26nbsp%3B14563667.%26nbsp%3B%20Please%20do%20what%20you%20can%20to%20get%20this%20matter%20resolved.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-670394%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-670394%22%20slang%3D%22en-US%22%3E%3CDIV%20class%3D%22lia-message-body-wrapper%20lia-component-message-view-widget-body%22%3E%3CDIV%20class%3D%22lia-message-body%22%3E%3CDIV%20class%3D%22lia-message-body-content%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F16254%22%20target%3D%22_blank%22%3E%40Waseem%20Hashem%3C%2FA%3E%26nbsp%3B%20would%20you%20please%20let%20%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F85%22%20target%3D%22_blank%22%20rel%3D%22noopener%22%3E%40Jamie%20Stark%3C%2FA%3E%20know%20that%20I%20have%20answered%20his%20questions%20in%20regards%20to%20the%20UI%20issues%20in%20the%20Teams%20admin%20portal%20two%20weeks%20ago%20already%3F%20It's%20getting%20%3CSTRONG%3Every%20frustrating%3C%2FSTRONG%3E%20navigating%20and%20using%20the%20Teams%20admin%20portal.%20The%20answer%20will%20be%20found%20here%3A%20%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2FMicrosoft-Teams-Blog%2FAuto-Attendant-and-Call-Queues-Service-Update%2Fbc-p%2F633309%2Fhighlight%2Ftrue%23M3070%22%20target%3D%22_blank%22%20rel%3D%22noopener%22%3Ehttps%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2FMicrosoft-Teams-Blog%2FAuto-Attendant-and-Call-Queues-Service-U...%3C%2FA%3E%3C%2FP%3E%3C%2FDIV%3E%3C%2FDIV%3E%3C%2FDIV%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-673628%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-673628%22%20slang%3D%22en-US%22%3E%3CP%3EThis%20is%20the%20worst%20Update%20on%20365%20I%20experienced%20myself%20so%20far.%20So%20many%20things%20broke%20and%20you%20cannot%20setup%20or%20change%20stuff%20properly.%20Ticket%20with%20Support%20is%20now%20open%20for%203%20weeks%20and%20attempts%20to%20solve%20our%20issues%20have%20made%20it%20even%20worse%20e.g.%20breaking%20additional%20existing%20number%20assignments.%20On%20top%20of%20all%20the%20issues%20mentioned%2C%20licensing%20requirements%20are%20a%20joke.%20Not%20even%20talking%20about%20how%20not%20having%20telephony%20working%20properly%20is%20affecting%20businesses'%20revenue%20and%20reputation%20or%20other%20activities%20like%20recruiting%20in%20our%20case.%20What.%20The.%20Hell.%203%20weeks!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-673858%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-673858%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F93194%22%20target%3D%22_blank%22%3E%40Edmundo%20Pena%3C%2FA%3E%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F86946%22%20target%3D%22_blank%22%3E%40Paul%20Coward%3C%2FA%3E%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F88200%22%20target%3D%22_blank%22%3E%40Jef%20Vleugels%3C%2FA%3E%26nbsp%3B%20Update%3A%20I%20posted%20Monday%20concerning%20our%20firm's%20porting%20of%20numbers%20to%20MS%20toward%20a%20Teams%20Only%20configuration%20for%20our%20telephony.%20I%20thought%20I%20would%20provide%20an%20update.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EToday%20is%201%20week%20after%20porting%20and%20our%20firm%20STILL%20HAS%20NO%20OPERATIONAL%20phone%20system.%20I%20have%20been%20told%20day%20after%20day%20to%20be%20patient%2C%20%22the%20backend%20team%20is%20working%20on%20your%20problem%22...%20We%20have%20a%20working%20AA%20and%20CQ.%20The%20AA%20transfers%20an%20incoming%20call%20to%20the%20CQ%20attendant%20group%20which%20rings%20every%20client%20with%20an%20%22available%22%20presence.%20When%20the%20call%20is%20attempted%20to%20be%20answered%2C%20a%20window%20pops%20up%20with%20a%20%22Sorry%2C%20we%20couldn't%20connect%20you.%22%20message.%20The%20same%20message%20(different%20graphic%20format)%20appears%20when%20a%20client%20attempts%20to%20call%20out.%20All%20clients%20have%20E3%2C%20Phone%20System%20and%20Domestic%20calling%20plan%20licenses.%20The%20AA%20service%20number%20was%20ported%20to%20MS%20and%20has%20been%20our%20number%20since%201985.%20The%20CQ%20service%20number%20was%20provided%20new%20by%20MS%20during%20the%20configuration.%20The%20support%20engineer%20assures%20me%20that%20the%20AA%20and%20CQ%20are%20%22working%22%2C%20but%20the%20bottom%20line%20is%20that%20our%20phone%20system%20has%20been%20down%20a%20week.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EEdmundo%2C%20your%20advice%20to%20plan%20for%20worst%20case%20is%20daily%20becoming%20apparent%20as%20good%20advice.%20However%3B%20frankly%20I%20want%20the%20Teams%20only%20configuration%20and%20at%20this%20point%20I%20have%20two%20options...Wait%20or%20start%20a%20porting%20plan%20away%20from%20MS%20to%20my%20previous%20carrier%20which%20took%20a%20month%20to%20happen%20the%20first%20time...VERY%20FRUSTRATING...%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-673884%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-673884%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F353999%22%20target%3D%22_blank%22%3E%40TreyWood%3C%2FA%3E%26nbsp%3Byou%20can%20request%20an%20expidited%20port%20from%20the%20winning%20carrier%20PST%40Microsoft.com%20is%20good%20about%20facilitating%20these%20requests.%20If%20I%20was%20in%20your%20position%20I%20would%20pull%20that%20trigger%20right%20away.%20I've%20been%20doing%20this%20long%20enough%20to%20know%20the%20solution%20isn't%20going%20to%20be%20a%20fast%20one.%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F16254%22%20target%3D%22_blank%22%3E%40Waseem%20Hashem%3C%2FA%3E%26nbsp%3Bis%20saying%207%2F1%20for%20%22free%20for%20now%22%20auto%20attendant%2Fcall%20queue%20licenses.%20Microsoft%20has%20resorted%20to%20testing%20in%20production%2C%20you%2C%20I%20and%20the%20rest%20of%20the%20Cloud%20Telephony%20consumerbase%20are%20besides%20ourselves%20with%20this%20latest%20change.%20You%20are%20being%20lead%20on%20just%20like%20the%20rest%20of%20us%2C%20the%20support%20team%20and%20devops%20teams%20are%20not%20communicating.%20They%20are%20telling%20you%20what%20you%20need%20to%20hear%20to%20stop%20calling%20because%20they%20can't%20do%20anything%20for%20you.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-674644%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-674644%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F353999%22%20target%3D%22_blank%22%3E%40TreyWood%3C%2FA%3E%26nbsp%3BI%20myself%20hate%20when%20people%20are%20asking%20obvious%20questions%20%3A)%3C%2Fimg%3E%20but%20I%20will%20ask%20some%20obvious%20questions%3A%3C%2FP%3E%3CUL%3E%3CLI%3Eall%20clients%20have%20licenses%2C%20but%20also%20have%20a%20number%20assigned%20through%20powershell%3F%20In%20my%20experience%20this%20is%20for%20now%20the%20only%20sure%20way%20of%20assigning%20numbers%20(user%20numbers%20and%20service%20numbers)%26nbsp%3B%3CSPAN%3EGet-CsOnlineVoiceUser%20and%20Set-CsOnlineVoiceUser%2C%20Set-CsOnlineVoiceApplicationInstance...%20Or%20the%20legacy%20Skype%20for%20business%20portal%20works%20also%20for%20assigning%20user%20numbers.%3C%2FSPAN%3E%3C%2FLI%3E%3CLI%3E%3CSPAN%3EWhich%20endpoints%20are%20the%20persons%20using%3F%20Teams%20client%20with%20headset%3F%26nbsp%3B%3C%2FSPAN%3E%3C%2FLI%3E%3CLI%3E%3CSPAN%3EAre%20incoming%20calls%20to%20a%20user%20directly%20working%3F%20Not%20through%20AA%20or%20CQ.%3C%2FSPAN%3E%3C%2FLI%3E%3C%2FUL%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-674943%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-674943%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F353999%22%20target%3D%22_blank%22%3E%40TreyWood%3C%2FA%3E%26nbsp%3Bcontact%20me%20please%20in%20a%20private%20message%20with%20the%20ticket%20number%20and%20your%20contact%20information%2C%20I%20will%20check%20on%20the%20status%20and%20get%20back%20to%20you.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-674960%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-674960%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F78207%22%20target%3D%22_blank%22%3E%40Avijit%20Chakraborty%3C%2FA%3E%26nbsp%3B%20you%20can%20use%20the%20Teams%20admin%20portal%20to%20transfer%20an%20AA%20call%20to%20CQ%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2FMicrosoftTeams%2Fcreate-a-phone-system-auto-attendant%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fdocs.microsoft.com%2Fen-us%2FMicrosoftTeams%2Fcreate-a-phone-system-auto-attendant%3C%2FA%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-674977%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-674977%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F70184%22%20target%3D%22_blank%22%3E%40Kevin%20Sanders%3C%2FA%3E%26nbsp%3Bcan%20you%20shed%20some%20light%20on%20the%20issue%20please%3F%20what%20is%20breaking%20the%20creation%20of%20AA%2FCQ%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-674978%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-674978%22%20slang%3D%22en-US%22%3E%3CP%3EJust%20an%20opinion%2C%20but%20if%20I%20ran%20my%20company%20I%20would%20not%20be%20using%20MS%20as%20a%20PBX%20provider%2C%20Avaya%2C%20Cisco%20etc%20have%20been%20doing%20this%20for%20years%2C%20and%20L3%20BT%20Verizon%20etc%20have%20been%20providing%20numbers%20and%20PSTN%20circuits%20for%20years%20without%20any%20major%20issues%2C%20now%20why%20would%20you%20want%20your%20phone%20service%20to%20be%20provided%20by%20MS%3F%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-675007%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-675007%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F16254%22%20target%3D%22_blank%22%3E%40Waseem%20Hashem%3C%2FA%3E%26nbsp%3Byes%20we%20are%20unable%20to%20create%20any%20at%20all%2C%20either%20by%20web%20or%20PS%2C%20also%20we%20can%20no%20longer%20manage%20the%20existing%20ones%20either%2C%20It%20seems%20to%20be%20the%20creation%20of%20the%20resource%20account%20that%20is%20the%20problem%2C%20its%20been%204%20weeks%20and%20still%20not%20working%2C%20this%20is%20really%20poor%20fro%20MS%20to%20push%20a%20service%20to%20a%20new%20platform%20and%20it%20fails%20is%20shocking%20really%2C%20if%20I%20did%20that%20I%20would%20have%20a%20recovery%20plan%20but%20its%20seems%20MS%20don't%20bother%20with%20that.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-675022%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-675022%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F70184%22%20target%3D%22_blank%22%3E%40Kevin%20Sanders%3C%2FA%3E%26nbsp%3B%20send%20me%20the%20ticket%20number%20and%20your%20tenant%20number%20in%20a%20private%20message%20please%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-675136%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-675136%22%20slang%3D%22en-US%22%3E%3CP%3EPosting%20here%20for%20the%20benefit%20of%20all%2C%20as%20I've%20been%20working%20with%20multiple%20threads%20in%20private%20messages.%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EIf%20you%20have%20a%20broken%20AA%2FCQ%20service%20experience%20related%20to%20(AA%2FCQ%20not%20working%2C%20service%20numbers%20connected%20to%20AA%2FCQ%20not%20working%2C%20broken%20resource%20accounts...)%20please%20send%20me%20the%20following%20information%20in%20a%20private%20message%2C%20I%20have%20a%20dedicated%20developer%20to%20look%20into%20these%20cases%3A%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3E-%20Tenant%20ID%20and%20resource%20account%20ID%3A%20using%20this%20Cmdlet%20Get-csonlineapplicationendpoints%3C%2FP%3E%0A%3CP%3E-%20Support%20ticket%20number%3C%2FP%3E%0A%3CP%3E-%20your%20contact%20information%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-677285%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-677285%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F80266%22%20target%3D%22_blank%22%3E%40Ryan%20Steele%3C%2FA%3Egood%20work!%20%3AD%3C%2Fimg%3E%20Ill%20give%20this%20a%20try.%20If%20it%20works%20for%20me%20too%20I%20might%20point%20Microsoft%20Support%20in%20this%20direction%20too%20haha!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-677874%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-677874%22%20slang%3D%22en-US%22%3E%3CP%3EFollowing%20to%20see%20when%20in%20%22summer%22%20this%20GA's%3A%26nbsp%3B%20%22%3CSTRONG%3ETransfer%20to%20PSTN%3C%2FSTRONG%3E%3CSPAN%3E%26nbsp%3Band%20extension%20dialing%20is%20work%20in%20progress%2C%20we%20expect%20to%20make%20them%20available%20by%20summer.%22%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-678020%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-678020%22%20slang%3D%22en-US%22%3E%3CP%20style%3D%22margin%3A%200in%3B%20font-family%3A%20Calibri%3B%20font-size%3A%2011.0pt%3B%22%3EUpdate%3A%20Calling%20Plan%20requirement%20for%20assigning%20a%20service%20number%20to%20a%20resource%20is%20removed%2C%20roll-out%20is%20expected%20to%20be%20completed%20this%20week%20and%20documentation%20will%20be%20updated%20accordingly.%20Virtual%20User%20%240%20license%20to%20replace%20the%20Phone%20System%20requirement%20is%20still%20on-track%20for%20July%201st.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-678042%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-678042%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F16254%22%20target%3D%22_blank%22%3E%40Waseem%20Hashem%3C%2FA%3E%26nbsp%3B%20A%20response%20to%20this%20issue%20please%3A%20%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2FMicrosoft-Teams-Blog%2FAuto-Attendant-and-Call-Queues-Service-Update%2Fbc-p%2F633309%2Fhighlight%2Ftrue%23M3070%22%20target%3D%22_blank%22%3Ehttps%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2FMicrosoft-Teams-Blog%2FAuto-Attendant-and-Call-Queues-Service-Update%2Fbc-p%2F633309%2Fhighlight%2Ftrue%23M3070%3C%2FA%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-678948%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-678948%22%20slang%3D%22en-US%22%3E%3CP%3EUpdate%20to%20this%20community%3A%2010%20days%20ago%2C%20I%20ported%20my%20firm's%20PSTN%20numbers%20to%20Microsoft.%20It%20took%20a%20day%20or%20so%20to%20get%20the%20AA%20and%20CQ%20operational%3B%20but%20my%20clients%20were%20unable%20to%20answer%20the%20incoming%20calls%20or%20make%20outgoing%20calls.%20I%20had%205%20service%20tickets%20open%20attempting%20to%20resolve%20this.%20These%205%20tickets%20were%20combined%20into%20one%20ticket%20for%204%20days%20and%20until%20this%20morning%20our%20telephone%20system%20was%20not%20working.%20Thankfully%2C%20now%20it%20is%20operational.%20This%20message%20is%20intended%20to%20explain%20how%20this%20resolution%20came%20to%20be.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EFor%208%20or%20so%20days%2C%20I%20was%20told%20by%20the%20support%20engineer%20%22the%20backend%20Team%20is%20working%20on%20your%20issue...please%20be%20patient...%22.%20I%20shared%20with%20this%20blog%20my%20situation%20on%20Monday%20and%20then%20provided%20an%20update%20Thursday%20morning.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ELater%20Thursday%2C%20the%20moderator%20of%20this%20page%2C%20Waseem%20(CHAMPION)%20Hashem%2C%20contacted%20me%20and%20asked%20that%20I%20send%20to%20him%20some%20information.%20He%20called%20me%20the%20next%20day%20around%202p%20and%20listened%20and%20probed%20for%20more%20information.%20He%20followed%20up%20by%20email%203%20hours%20later%20with%20an%20update.%20He%20then%20followed%20up%203%20hours%20later%20with%20a%20solution%3A%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EMessage%20from%20Waseem%3A%3C%2FP%3E%3CP%3E%22seems%20like%20you%20have%20Location%20Based%20Routing%20is%20enabled%20for%20users%2C%20and%20that's%20what's%20failing%20the%20calls.%20This%20feature%20is%20to%20prevent%20toll-bypass%20for%20some%20countries%20that%20have%20regulations%20for%20that%2C%20such%20as%20India.%20if%20this%20was%20not%20configured%20intentionally%2C%20please%20remove%20it%20by%20setting%26nbsp%3BPreventTollBypass%20to%20false%20in%20this%20policy%3A%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fpowershell%2Fmodule%2Fskype%2Fset-csteamscallingpolicy%3Fview%3Dskype-ps%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fpowershell%2Fmodule%2Fskype%2Fset-csteamscallingpolicy%3Fview%3Dskype-ps%22%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20made%20the%20change%20here%3A%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20style%3D%22width%3A%20809px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F117524i2911555819428610%2Fimage-size%2Flarge%3Fv%3D1.0%26amp%3Bpx%3D999%22%20alt%3D%22Teams%20config.JPG%22%20title%3D%22Teams%20config.JPG%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSTRONG%3ETHANK%20YOU%20Waseem!%3C%2FSTRONG%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-679006%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-679006%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F16254%22%20target%3D%22_blank%22%3E%40Waseem%20Hashem%3C%2FA%3E%26nbsp%3Bwhen%20will%20the%20creation%20of%20AA's%20and%20Call%20Queues%20be%20quicker%3F%26nbsp%3B%20Once%20I%20build%20them%20in%20the%20Teams%20Admin%20Center%20I%20can't%20do%20anything%20with%20them%20for%2024%20hours%2C%20If%20I%20try%20to%20link%20an%20AA%20to%20a%20CQ%20or%20vice%20versa%20after%20building%20them%20I%20get%20an%20error%20or%20notice%20that%20it%20can't%20update%20the%20call%20handler.%26nbsp%3B%20In%20the%20old%20SfB%20Admin%20Portal%20we%20were%20able%20to%20build%20and%20use%20these%20in%20minutes%20and%20now%20it%20takes%20days%2C%20this%20needs%20to%20be%20fixed%20asap.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-679102%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-679102%22%20slang%3D%22en-US%22%3E%3CP%3EAgree%20with%20above%2C%20replication%20times%20in%20O365%20are%20way%20too%20long.%20It%20makes%20troubleshooting%20and%20migrations%20difficult.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-680628%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-680628%22%20slang%3D%22en-US%22%3E%3CP%3E3.%20You%20can%20assign%20a%20%3CSTRONG%3Ehybrid%20number%3C%2FSTRONG%3E%20to%20AA%2FCQ%20(in%20public%20preview)%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIs%20this%20still%20public%20preview%3F%20When%20will%20this%20be%20GA%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-682189%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-682189%22%20slang%3D%22en-US%22%3E%3CP%3EQuick%20update%2C%26nbsp%3B%3C%2FP%3E%0A%3CP%3EThanks%20everyone%20for%20contacting%20me%20to%20follow-up%20on%20your%20cases%2C%20I%20still%20have%20couple%20of%20calls%20and%20follow-ups%20to%20close%20on%20with%20some%20of%20you.%20However%2C%20almost%20all%20the%20cases%20that%20were%20related%20to%20AA%2FCQ%20are%20due%20to%20a%20known%20issue%2C%20which%20is%20the%20%3CSTRONG%3EResource%20Account%20sync%20delay%3C%2FSTRONG%3E!%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EThe%20delay%20causes%20a%20lot%20of%20you%20to%20naturally%20try%20different%20things%20that%20is%20unfortunately%20making%20it%20worst%2C%20and%20in%20some%20cases%20getting%20the%20resource%20account%20corrupted.%20We're%20working%20on%20this%20issue%2C%20but%20until%20we%20fix%20it%20make%20sure%20to%3A%3C%2FP%3E%0A%3COL%3E%0A%3CLI%3ECreate%20the%20resource%20account%20%26nbsp%3B%26nbsp%3B%3C%2FLI%3E%0A%3CLI%3EAssign%20license%3C%2FLI%3E%0A%3CLI%3EAllow%2024h%20for%20it%20to%20sync%3C%2FLI%3E%0A%3CLI%3EThen%20assign%20the%20phone%20number%3C%2FLI%3E%0A%3CLI%3EDo%20not%20delete%20it%20before%20its%20synced%3C%2FLI%3E%0A%3CLI%3EIf%20you%20did%20already%2C%20create%20a%20new%20one%20with%20a%20%3CSTRONG%3Edifferent%20name.%20%3C%2FSTRONG%3ECreating%20a%20new%20one%20with%20the%20same%20name%20is%20not%20going%20to%20work.%26nbsp%3B%3C%2FLI%3E%0A%3CLI%3EDo%20not%20change%20the%20license%20once%20assigned%3C%2FLI%3E%0A%3C%2FOL%3E%0A%3CP%3EHere%E2%80%99s%20a%20list%20of%20the%20known%20issues%20we%E2%80%99re%20working%20through%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CTABLE%20width%3D%22888%22%3E%0A%3CTBODY%3E%0A%3CTR%3E%0A%3CTD%20width%3D%22360%22%3E%3CP%3ESymptom%3C%2FP%3E%0A%3C%2FTD%3E%0A%3CTD%20width%3D%22246%22%3E%3CP%3EMitigation%3C%2FP%3E%0A%3C%2FTD%3E%0A%3CTD%20width%3D%22282%22%3E%3CP%3EIssue%20Description%3C%2FP%3E%0A%3C%2FTD%3E%0A%3C%2FTR%3E%0A%3CTR%3E%0A%3CTD%20width%3D%22360%22%3E%3CP%3E-%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%20AA%2FCQ%20is%20not%20functional%3C%2FP%3E%0A%3CP%3E-%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%20Not%20able%20to%20assign%20a%20phone%20number%3C%2FP%3E%0A%3CP%3E-%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%20You%E2%80%99re%20getting%20a%20message%20%E2%80%9Cthe%20following%20application%20instance%20is%20not%20present%20in%20BVD%E2%80%9D%3C%2FP%3E%0A%3C%2FTD%3E%0A%3CTD%20width%3D%22246%22%3E%3CP%3EAllow%2024h%20sync.%20If%20it%20has%20been%20already%2024h%2C%20make%20sure%20you%20remove%20the%20phone%20number%20assignment%20then%20delete%20the%20RA%2C%20and%20create%20a%20new%20one%20with%20a%20different%20name.%3C%2FP%3E%0A%3C%2FTD%3E%0A%3CTD%20width%3D%22282%22%3E%3CP%3EBVD%20Sync%20Delay%3C%2FP%3E%0A%3C%2FTD%3E%0A%3C%2FTR%3E%0A%3CTR%3E%0A%3CTD%20width%3D%22360%22%3E%3CP%3E-%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%20Cannot%20change%20phone%20number%3C%2FP%3E%0A%3CP%3E-%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%20You%E2%80%99re%20getting%20an%20error%20%E2%80%9CCannot%20sync%20to%20BVD%E2%80%9D%3C%2FP%3E%0A%3C%2FTD%3E%0A%3CTD%20width%3D%22246%22%3E%3CP%3EUse%20Cmdlet%20instead%20of%20the%20portal%3C%2FP%3E%0A%3C%2FTD%3E%0A%3CTD%20width%3D%22282%22%3E%3CP%3EDepartment%20parameter%20is%20not%20set%20properly%3C%2FP%3E%0A%3C%2FTD%3E%0A%3C%2FTR%3E%0A%3CTR%3E%0A%3CTD%20width%3D%22360%22%3E%3CP%3E-%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%20Cannot%20assign%20a%20toll-number%20(service%20number)%20from%20admin%20portal%3C%2FP%3E%0A%3CP%3E-%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%20Admin%20portal%20returning%20error%20%E2%80%9Cyou%20need%20a%20phone%20system%20license%E2%80%9D%3C%2FP%3E%0A%3C%2FTD%3E%0A%3CTD%20width%3D%22246%22%3E%3CP%3EUse%20Cmdlet%20to%20do%20that%3C%2FP%3E%0A%3C%2FTD%3E%0A%3CTD%20width%3D%22282%22%3E%3CP%3EAdmin%20Portal%20have%20an%20issue%20with%20toll-number%20assignment%2C%20and%20its%20returning%20the%20wrong%20error%20message%3C%2FP%3E%0A%3C%2FTD%3E%0A%3C%2FTR%3E%0A%3CTR%3E%0A%3CTD%20width%3D%22360%22%3E%3CP%3E-%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%20Admin%20portal%20returning%20error%20%E2%80%9CCall%20Handler%E2%80%A6%E2%80%9D%3C%2FP%3E%0A%3C%2FTD%3E%0A%3CTD%20width%3D%22246%22%3E%3CP%3EResource%20account%20is%20not%20synced%2C%20or%20corrupted.%20Wait%20for%20it%20to%20sync%20or%20create%20a%20new%20one.%3C%2FP%3E%0A%3C%2FTD%3E%0A%3CTD%20width%3D%22282%22%3E%3CP%3EWrong%20error%20message%3C%2FP%3E%0A%3C%2FTD%3E%0A%3C%2FTR%3E%0A%3CTR%3E%0A%3CTD%20width%3D%22360%22%3E%3CP%3E-%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%20Resource%20account%20not%20working%3C%2FP%3E%0A%3CP%3E-%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%20SIP%20URI%20disappears%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3C%2FTD%3E%0A%3CTD%20width%3D%22246%22%3E%3CP%3ECreate%20a%20new%20RA%20with%20a%20different%20SIP%20URI%20name%3C%2FP%3E%0A%3C%2FTD%3E%0A%3CTD%20width%3D%22282%22%3E%3CP%3ERemoving%20phone%20system%20license%20corrupts%20the%20resource%20account.%20Creating%20a%20new%20one%20with%20the%20same%20SIP%20URI%20will%20not%20work%3C%2FP%3E%0A%3C%2FTD%3E%0A%3C%2FTR%3E%0A%3CTR%3E%0A%3CTD%20width%3D%22360%22%3E%3CP%3E-%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%20Phone%20number%20blocked%3C%2FP%3E%0A%3C%2FTD%3E%0A%3CTD%20width%3D%22246%22%3E%3CP%3EContact%20MS%20to%20release%20the%20TN%3C%2FP%3E%0A%3C%2FTD%3E%0A%3CTD%20width%3D%22282%22%3E%3CP%3EDeleting%20the%20resource%20account%20before%20removing%20the%20TN%20will%20block%20the%20phone%20number.%3C%2FP%3E%0A%3C%2FTD%3E%0A%3C%2FTR%3E%0A%3C%2FTBODY%3E%0A%3C%2FTABLE%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-682190%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-682190%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F77618%22%20target%3D%22_blank%22%3E%40Mark%20Linman%3C%2FA%3E%26nbsp%3B%20the%20previous%20service%20did%20not%20have%20a%20dependency%20on%20the%20resource%20account%20and%20that's%20why%20it%20did%20not%20impact%20it.%20The%20sync%20delay%20fix%20is%20unfortunately%20not%20trivial%2C%20we%20started%20working%20on%20it%20but%20will%20take%20some%20time.%20will%20update%20the%20community%20with%20the%20timeline%20once%20we%20have%20confidence%20in%20the%20fix.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-682191%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-682191%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F343441%22%20target%3D%22_blank%22%3E%40jguel%3C%2FA%3E%26nbsp%3BETA%20is%20next%20week.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-683193%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-683193%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F16254%22%20target%3D%22_blank%22%3E%40Waseem%20Hashem%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHope%20you%20could%20shed%20some%20light%20on%20this....%3C%2FP%3E%3CP%3EHere%20is%20the%20issue%20i'm%20running%20into%20with%20a%20customer.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI'm%20trying%20to%20'move'%20their%20on%20premises%20Skype%20Server%20IVR%2FHunt%20Group%20to%20Cloud%20Phone%20System%20Auto%20Attendant.%3C%2FP%3E%3CP%3EFollowed%20all%20the%20steps%20in%20this%20article%20to%20create%20the%20on%20premises%20HybridApplicationEndpoint....%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fskypeforbusiness%2Fhybrid%2Fconfigure-cloud-auto-attendant%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fskypeforbusiness%2Fhybrid%2Fconfigure-cloud-auto-attendant%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAllowed%20the%20on%20premises%20account%20to%20sync%20to%20Office%20365%2C%20licensed%20the%20blocked%20account%20with%20E5%2Fphone%20system.%3C%2FP%3E%3CP%3EAfter%2072%20hours%2C%20the%20AA%20still%20shows%20'Setting%20up'%20in%20the%20admin%20center.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20style%3D%22width%3A%20645px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F117772iAD2A2DCB0AB201E6%2Fimage-size%2Flarge%3Fv%3D1.0%26amp%3Bpx%3D999%22%20alt%3D%222019-06-10_17-02-38.jpg%22%20title%3D%222019-06-10_17-02-38.jpg%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Eanyone%20run%20into%20this%20issue%2C%20does%20this%20even%20work%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-683335%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-683335%22%20slang%3D%22en-US%22%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F16254%22%20target%3D%22_blank%22%3E%40Waseem%20Hashem%3C%2FA%3E%20We're%20having%20an%20issue%20with%20one%20of%20our%20migrated%20Auto%20Attendants.%20It's%20working%2C%20but%20looks%20like%20we%20can%20not%20open%20it%20and%20navigate%20between%20options%20(General%20Info%2C%20Business%20Hours%2C%20Business%20hours%20call%20settings%2C%20Holiday%20call%20settings%2C%20etc)%20I%20noticed%20when%20I%20first%20land%20on%20Voice%20-%26gt%3B%20Auto%20Attendants%2C%20I%20get%20an%3A%20Error%20We%20can't%20load%20all%20of%20your%20auto%20attendants.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-683343%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-683343%22%20slang%3D%22en-US%22%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F16254%22%20target%3D%22_blank%22%3E%40Waseem%20Hashem%3C%2FA%3E%20We%20have%20ticket%20number%3A%2014401450%20opened%20that%20I%20have%20addressed%20this%20AA%20issue%20not%20opening%20-%20amongst%20other%20issues%20we've%20had.%20Thanks%20for%20looking%20into%20it.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-683348%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-683348%22%20slang%3D%22en-US%22%3EYeesh%2C%20sorry%2C%20ticket%20is%3A%2014442549%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-687700%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-687700%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F16254%22%20target%3D%22_blank%22%20rel%3D%22noopener%22%3E%40Waseem%20Hashem%3C%2FA%3E%20Thanks%20for%20all%20the%20posts%20and%20info.%26nbsp%3B%20I%20am%20also%20having%20a%20very%20frustrating%20time%20completing%20the%20creation%20of%20these%20AAs%20and%20resource%20accounts.%26nbsp%3B%20I%20had%20the%20error%20'%3CSPAN%3Ethe%20following%20application%20instance%20is%20not%20present%20in%20BVD%3C%2FSPAN%3E'%20and%20followed%20your%20suggestion%20to%20create%20new%20RAs%20with%20different%20names%2Faddresses%2C%20waited%20the%2024%20hours%20after%20assigning%20the%20proper%20licenses%2C%20but%20I%20still%20cannot%20assign%20a%20service%20number%20to%20the%20RA.%26nbsp%3B%20Please%20help!%26nbsp%3B%20I%20have%20also%20been%20working%20with%20Premier%20Support%20(%3CFONT%3ETicket%20%23%3A14730674%3C%2FFONT%3E)%2C%20but%20have%20not%20gotten%20anywhere%20with%20this%20issue.%26nbsp%3B%20Only%20that%20the%20engineering%20team%20is%20working%20on%20getting%20this%20resolved.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThank%20you%20for%20any%20help%20you%20can%20provide!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-690268%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-690268%22%20slang%3D%22en-US%22%3E%3CP%3EI%20was%20able%20to%20finally%20assign%20the%20resource%20account%20a%20phone%20number%20because%20the%20backend%20team%20made%20some%20change%20or%20had%20it%20complete%20provisioning%2C%20but%20now%20I%20cannot%20choose%20my%20Call%20Queue%2Fresource%20account%20for%20the%20Business%20hours%20call%20settings.%26nbsp%3B%20Error%3A%26nbsp%3B%20%22We%20can't%20create%20call%20handler%20at%20the%20moment.%22%20I%20don't%20think%20I%20had%20this%20many%20problems%20creating%20all%20this%20in%20the%20Skype%20Admin%20Center%20before.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-675952%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-675952%22%20slang%3D%22en-US%22%3E%3CP%3E%3CSTRONG%3EEdit%3A%3C%2FSTRONG%3E%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F16254%22%20target%3D%22_blank%22%3E%40Waseem%20Hashem%3C%2FA%3E%26nbsp%3Bhas%20advised%20in%20a%20reply%20further%20down%20this%20thread%20that%20changing%20the%20license%20on%20a%20service%20account%20may%20cause%20corruption%2C%20so%20be%20warned.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ERegarding%20the%20current%20lack%20of%20a%20zero-cost%20license%20for%20new%20PSTN-enabled%20resource%20accounts%2C%20I've%20been%20performing%20a%20bit%20of%20a%20science%20experiment.%20On%20Tuesday%2C%20I%20created%20a%20new%20resource%20account%2C%20assigned%20Office%20365%20E3%2FPhone%20System%2FCalling%20Plan%20licenses%2C%20assigned%20a%20service%20number%2C%20and%20pointed%20it%20an%20an%20auto%20attendant.%20Then%20I%20removed%20all%20the%20licenses.%20Two%20days%20later%20and%20it's%20still%20working.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ENo%20guarantees%20it%20won't%20stop%20working%20at%20any%20time%2C%20of%20course%2C%20but%20if%20anyone%20needs%20to%20create%20a%20bunch%20of%20PSTN-enabled%20resource%20accounts%2C%20doesn't%20want%20to%20purchase%20a%20bunch%20of%20licenses%20and%20is%20willing%20to%20take%20the%20risk...%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-690547%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-690547%22%20slang%3D%22en-US%22%3E%3CP%3E%3CSPAN%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F16254%22%20target%3D%22_blank%22%3E%40Waseem%20Hashem%3C%2FA%3E%26nbsp%3B-%20Many%20thanks%20for%20the%20updates%20posted%20on%20this%20issue.%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%3EIn%20reference%20to%20your%20post%20%22Update%3A%20Calling%20Plan%20requirement%20for%20assigning%20a%20service%20number%20to%20a%20resource%20is%20removed%2C%20roll-out%20is%20expected%20to%20be%20completed%20this%20week%20and%20documentation%20will%20be%20updated%20accordingly.%20Virtual%20User%20%240%20license%20to%20replace%20the%20Phone%20System%20requirement%20is%20still%20on-track%20for%20July%201st.%22%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%3EHas%20this%20roll-out%20been%20completed%2C%20since%20I%20cannot%20see%20the%20following%20has%20been%20updated%20since%2024th%20May%3A%26nbsp%3B%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%3CSPAN%3E%3CA%20href%3D%22https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fmicrosoftteams%2Fcreate-a-phone-system-auto-attendant%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fmicrosoftteams%2Fcreate-a-phone-system-auto-attendant%3C%2FA%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%3EPlease%20advise%20whether%20this%20still%20stands%20true%20in%20the%20creation%20of%20new%20AA%2FCQ%20involves%20the%20following%20steps%20if%20assigning%20a%20Microsoft%20Service%20number%3A%3C%2FSPAN%3E%3C%2FP%3E%3COL%3E%3CLI%3ECreate%20the%20resource%20account%20%26nbsp%3B%26nbsp%3B%3C%2FLI%3E%3CLI%3EAssign%20license%20(Calling%20Plan%20or%20no%20Calling%20Plan%20required%3F)%3C%2FLI%3E%3CLI%3EAllow%2024h%20for%20it%20to%20sync%3C%2FLI%3E%3CLI%3EThen%20assign%20the%20phone%20number%3C%2FLI%3E%3CLI%3EDo%20not%20delete%20it%20before%20its%20synced%3C%2FLI%3E%3CLI%3EDo%20not%20change%20the%20license%20once%20assigned%3C%2FLI%3E%3C%2FOL%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-690597%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-690597%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F16254%22%20target%3D%22_blank%22%20rel%3D%22noopener%22%3E%40Waseem%20Hashem%3C%2FA%3E%20I%20posted%20a%20new%20message%20about%202%20hours%20ago%2C%20since%20my%20initial%20post%20yesterday%2C%20and%20now%20having%20a%20different%20issue%3A%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%3EI%20was%20able%20to%20finally%20assign%20the%20resource%20account%20a%20phone%20number%20because%20the%20backend%20team%20made%20some%20change%20or%20had%20it%20complete%20provisioning%2C%20but%20now%20I%20cannot%20choose%20my%20Call%20Queue%2Fresource%20account%20for%20the%20Business%20hours%20call%20settings.%26nbsp%3B%20Error%3A%26nbsp%3B%20%22We%20can't%20create%20call%20handler%20at%20the%20moment.%22%20I%20don't%20think%20I%20had%20this%20many%20problems%20creating%20all%20this%20in%20the%20Skype%20Admin%20Center%20before.%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-692025%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-692025%22%20slang%3D%22en-US%22%3E%3CP%3E%3CSPAN%3EHi%20%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F16254%22%20target%3D%22_blank%22%3E%40Waseem%20Hashem%3C%2FA%3E%20%2C%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%3E%3CFONT%20color%3D%22%23b00000%22%20face%3D%22Segoe%20UI%2CSegoeUI%2CSegoe%20WP%2CHelvetica%20Neue%2CHelvetica%2CTahoma%2CArial%2Csans-serif%22%3E%3CA%20href%3D%22https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fmicrosoftteams%2Fcreate-a-phone-system-auto-attendant%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fmicrosoftteams%2Fcreate-a-phone-system-auto-attendant%3C%2FA%3E%3C%2FFONT%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%3EStates%3A%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%3CEM%3E%3CSPAN%3EIf%20you%20are%20assigning%20a%20Microsoft%20service%20number%20instead%2C%20you%20need%20to%20acquire%20and%20assign%20the%20following%20licenses%20to%20your%20resource%20account%20(Office%20365%20Enterprise%20E1%2C%20E3%20or%20E5%2C%20with%20the%20Phone%20System%20add-on%20and%20a%20Calling%20Plan).%3C%2FSPAN%3E%3C%2FEM%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%3EWhilst%20we%20are%20waiting%20on%20the%20free%20license%20(due%201%20July)%20Could%20you%20please%20confirm%20if%20we%20can%20use%20a%20%3CSTRONG%3ECommon%20Area%20Phone%3C%2FSTRONG%3E%20license%20bundle%20%2B%20Call%20Plan%2C%20rather%20than%20E1%20%2B%20Ph%20Sys%20%2B%20Calling%20plan%3F%20if%20not%20what%20is%20missing%20in%20that%20bundle%3F%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EMany%20Thanks%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-692106%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-692106%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F359014%22%20target%3D%22_blank%22%3E%40myry1%3C%2FA%3EI%20had%20the%20same%20issue%2C%20backend%20made%20some%20changes%20and%20now%20I%20am%20able%20to%20add%20a%20Call%20Queue%20however%20the%20call%20queue%20is%20not%20actually%20responding%20and%20the%20call%20cant%20be%20answered.%3C%2FP%3E%3CBLOCKQUOTE%3E%3CHR%20%2F%3E%3C%2FBLOCKQUOTE%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-692440%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-692440%22%20slang%3D%22en-US%22%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20style%3D%22width%3A%20400px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F118118i0F3602AAF1BBECE1%2Fimage-size%2Fmedium%3Fv%3D1.0%26amp%3Bpx%3D400%22%20alt%3D%22CommonAreaPhone%202019-06-14%20211059.jpg%22%20title%3D%22CommonAreaPhone%202019-06-14%20211059.jpg%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3EWhat%20other%20license%20could%20an%20Auto-Attendant%20resource%20account%20require%20other%20than%20calling%20plan%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-693132%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-693132%22%20slang%3D%22en-US%22%3E%3CP%3EWe%20have%20some%20fairly%20large%20customers%20on%20SkypeOnline%20who%20has%20not%20yet%20started%20to%20move%20to%20Teams.%20(So%20no%20interop%20mode%20defined%2C%20planned%2C%20tested.)%26nbsp%3B%3C%2FP%3E%3CP%3EIs%20there%20a%20way%20to%20-%20temporarily%20-%20opt%20out%20of%20this%20feature%20and%20stay%20on%20legacy%20SkypeOnline%20%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EPs.%20MS%20created%20the%20impression%20earlier%20this%20year%20that%20deciding%20and%20declaring%20to%20stay%20on%20SkypeOnline%20means%20one%20gets%20the%20service%20(without%20changes%20of%20course)%20of%20SkypeOnline%20for%20a%20time%20being.%20Now%20it%20shows%20that%20even%20customers%20with%2010-20k%20of%20Phone%20licences%20can%20be%20forced%20to%20move%20to%20Teams%20in%20a%20not%20planned%20and%20scheduled%20way.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-693135%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-693135%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F360557%22%20target%3D%22_blank%22%3E%40G____%3C%2FA%3E%26nbsp%3BNot%20a%20chance.%20Microsoft%20is%20ramming%20Teams%20down%20our%20throat%20in%20the%20worst%20way%20possible.%20Alpha%2FBeta%20testing%20in%20production%2C%20this%20thread%20is%20a%20clear%20indication%20of%20it.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-694613%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-694613%22%20slang%3D%22en-US%22%3E%3CP%3EThe%20above%20frustration%20is%20coming%20from%20the%20below%20problem.%20Did%20anyone%20manage%20to%20work%20around%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3BNeed%20a%20new%20call%20Queue.%20OK%2C%20add%20a%20resource%20account%2C%20(request%20and)%20assign%20phone%20number%20and%20license.%20Doable%2C%20done.%20Then%20-%20as%20no%20Teams%20configured%20there%20is%20no%20UI%20option%20under%20Teams%20Voice%20section%20to%20create%20a%20Call%20Queue%20in%20Teams.%20So%20go%20to%20PowerShell%20and%20with%20the%20help%20of%20New-%20(or%20Set-)%20CsOnlineApplicationInstance%20you%20can%20add%20a%20new%20queue%20with%20groups%20and%20settings.%20Nice.%20Then%20you%20wanted%20to%20associate%20your%20queue%20with%20the%20previously%20created%20resource%20accounts.%3C%2FP%3E%3CP%3EHowever%2C%20the%20Resource%20account%20management%20UI%20(under%20Teams%20admin)%26nbsp%3B%20allows%20you%20to%20assign%20(associate)%20a%20queue%20to%20a%20resource%20account%20searching%20by%20PHONE%20NUMBER%20only.%20Even%20so%2C%20the%20phone%20number%20is%20on%20the%20resource%20account%20as%20a%20property.%26nbsp%3B%3C%2FP%3E%3CP%3EI%20was%20not%20able%20to%20find%20any%20PS%20command%20to%20connect%20them.%26nbsp%3B%3C%2FP%3E%3CP%3EAny%20idea%20%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-694776%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-694776%22%20slang%3D%22en-US%22%3E%3CP%3EAgain%20something%20strange%20configuring%20AA%20and%20CQ%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3COL%3E%3CLI%3ECreated%20the%20resource%20accounts%3C%2FLI%3E%3CLI%3EAssigned%20licenses%3C%2FLI%3E%3CLI%3EAllowed%2024h%20for%20it%20to%20sync%3C%2FLI%3E%3CLI%3EThen%20assigned%20the%20phone%20numbers%3C%2FLI%3E%3CLI%3ECreated%20AA%20%26amp%3B%20CQ%3C%2FLI%3E%3CLI%3EAssigned%20O365%20Group%20to%20Created%3C%2FLI%3E%3CLI%3EAssigned%20Resource%20Accounts%20to%20AA%20and%20CQ%3C%2FLI%3E%3CLI%3EThere%20is%20still%20no%20way%20to%20redirect%20the%20AA%20Call%20to%20a%20Voice%20APP%20even%20using%20PS%20%3A%3C%2FLI%3E%3C%2FOL%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20style%3D%22width%3A%20999px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F118233iD9D5076E1524F753%2Fimage-size%2Flarge%3Fv%3D1.0%26amp%3Bpx%3D999%22%20alt%3D%22error-AA-CQ-1.jpg%22%20title%3D%22error-AA-CQ-1.jpg%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EEven%20using%20the%20Teams%20Admin%20Center%3A%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20style%3D%22width%3A%20764px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F118232iB5FD7D76BF6305A3%2Fimage-size%2Flarge%3Fv%3D1.0%26amp%3Bpx%3D999%22%20alt%3D%22error-AA-CQ.jpg%22%20title%3D%22error-AA-CQ.jpg%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3EAnyone%20knows%20the%20problem%20%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EMany%20thanks%20for%20your%20support%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-699336%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-699336%22%20slang%3D%22en-US%22%3E%3CP%3EWe%20have%20an%20issue%20regarding%20our%20direct%20route%20number%20attached%20to%20the%20new%20Teams%20call%20queue%20not%20connecting%20the%20inbound%20calls%20with%20the%20agent.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThe%20call%20rings%20on%20the%20agent's%20teams%20client%20but%20when%20they%20click%20answer%20it%20reports%20Connecting..%20for%20about%2010%20seconds%20and%20then%20drops%20the%20call.%20Teams%20reports%20Leaving%20call%20or%20sometimes%20puts%20the%20call%20on%20hold%2C%20the%20external%20call%20always%20gets%20dropped%20after%20the%2010%20seconds%20even%20though%20the%20teams%20agent%20still%20seems%20to%20be%20connected%20either%20on%20hold%20or%20leaving%20call%2C%20then%20after%20a%20minute%20or%20so%20Teams%20reports%20sorry%20we%20couldn't%20connect%20you.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIs%20anyone%20else%20seeing%20this%20with%20the%20new%20Teams%20call%20queues%2C%20as%20my%20support%20ticket%20doesn't%20seem%20to%20be%20going%20anywhere.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-700304%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-700304%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F167113%22%20target%3D%22_blank%22%3E%40Shane%20Toal%3C%2FA%3EI%20have%20a%20client%20that%20is%20running%20into%20a%20similar%20issue.%20We%20are%20using%20Auto%20Attendant%20with%20a%20call%20queue%20and%20when%20the%20client%20answers%20the%20phone%2C%20they%20are%20connected%20for%20half%20a%20second%20and%20then%20the%20call%20is%20placed%20on%20hold%20for%20about%2010%20seconds.%20The%20customer%20calling%20in%20hears%20nothing%20but%20silence%20and%20it%20sounds%20like%20the%20call%20was%20dropped%20resulting%20in%20hang-ups.%20My%20client%20is%20using%20Yealink%20phones%20and%20sees%20on%20the%20screen%20that%20the%20call%20is%20on%20hold%20and%20then%20a%20small%20message%20at%20the%20bottom%20that%20is%20saying%20%22An%20error%20occurred%20while%20answering%20a%20call%22.%20In%20our%20case%2C%20after%20the%2010%20seconds%2C%20the%20call%20was%20resumed%20but%20very%20few%20people%20were%20still%20on%20the%20line.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20don't%20have%20a%20solution%20for%20this%20yet%20but%20if%20you%20come%20across%20anything%20that%20works%20I%20would%20be%20very%20interested%20in%20knowing%20about%20it.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-700461%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-700461%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F362329%22%20target%3D%22_blank%22%3E%40ThaneBelnap%3C%2FA%3Ewe%20are%20having%20the%20same%20issue.%20Yealink%20devices.%20Also%20the%20call%20options%20are%20greyed%20out%2C%20for%20the%20transfer%20and%20hold%20function.%3CBR%20%2F%3EYou%20can%20use%20the%20hardkeys%20on%20the%20phone%20though.%20Nevertheless%2C%20the%20issue%20regarding%20a%20call%20being%20automatically%20on%20hold%20is%20the%20most%20urgent%20issue(!)%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-700736%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-700736%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F275063%22%20target%3D%22_blank%22%3E%40PriyeshPindoria%3C%2FA%3E%26nbsp%3B%20requirement%20for%20Calling%20Plan%20was%20removed%20already%2C%20documentation%20are%20updated%20and%20will%20be%20published%20soon.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-700738%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-700738%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F359014%22%20target%3D%22_blank%22%3E%40myry1%3C%2FA%3E%26nbsp%3Bsend%20me%20the%20ticket%20number%20or%20your%20tenant%20ID%20please%20in%20a%20private%20message%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-700755%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-700755%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F294336%22%20target%3D%22_blank%22%3E%40KeepingITreal%3C%2FA%3E%26nbsp%3BCalling%20Plan%20requirement%20was%20removed%20already%2C%20no%20need%20to%20assign%20it%20for%20service%20numbers.%20Many%20customers%20reported%20that%20they%20used%20CAP%20licenses%20and%20it%20worked%20fine.%20Theoretically%20it%20should%20work%20fine%20since%20its%20a%20Phone%20System%20like%20license%2C%20however%20we%20do%20not%20promote%20the%20use%20of%20it%20since%20it%20was%20not%20tested%20and%20validated%20by%20our%20engineers.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-700775%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-700775%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F45624%22%20target%3D%22_blank%22%3E%40Pietro%20Rossini%3C%2FA%3E%26nbsp%3B%20is%20the%20resource%20account%20of%20the%20target%20application%20synced%20already%3F%20are%20you%20able%20to%20call%20it%20directly%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-700794%22%20slang%3D%22en-US%22%3ERe%3A%20Auto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-700794%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F11207%22%20target%3D%22_blank%22%3E%40Shane%20Toal%3C%2FA%3E%26nbsp%3B%2C%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F362329%22%20target%3D%22_blank%22%3E%40ThaneBelnap%3C%2FA%3E%26nbsp%3B%2C%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F40440%22%20target%3D%22_blank%22%3E%40Martijn%20Steffens%3C%2FA%3E%26nbsp%3B%20the%20Yealink%20placing%20call%20on%20hold%20is%20an%20Android%20App%20issue%20that%20was%20fixed%20per%20my%20understanding%2C%20will%20follow%20up%20with%20the%20team%20to%20find%20out%20where%20the%20fix%20is.%20On%20the%20direct%20routing%20call%20not%20connecting%2C%20there's%20a%20similar%20issue%20detected%20with%20DR%20configuration%20(SBC)%20and%20being%20investigated%20by%20the%20DR%20team.%20if%20you%20have%20a%20case%20opened%20with%20support%20they%20will%20update%20you%20once%20the%20resolution%20is%20shared.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-564521%22%20slang%3D%22en-US%22%3EAuto%20Attendant%20and%20Call%20Queues%20Service%20Update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-564521%22%20slang%3D%22en-US%22%3E%3CP%3E%3CSTRONG%3EService%20update%20notification%3C%2FSTRONG%3E%3C%2FP%3E%0A%3CP%3EThe%20service%20updates%20for%20Auto%20Attendant%20and%20Call%20Queues%20were%20completed%20successfully%20this%20week.%20The%20updates%20introduce%20new%20capabilities%2C%20namely%3A%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3E1.%20Centralized%20%3CSTRONG%3Eholiday%20tables%3C%2FSTRONG%3E%20that%20can%20be%20reused%20across%20apps.%20You%20will%20find%20it%20under%20Org%20wide%20settings%3C%2FP%3E%0A%3CP%3E2.%20You%20can%20assign%20%3CSTRONG%3EDirect%20Routing%3C%2FSTRONG%3E%20numbers%20to%20Auto%20Attendant%20and%20Call%20Queues%20(as%20of%20today%20DR%20with%20AA%2FCQ%20support%20Teams%20users%20only)%3C%2FP%3E%0A%3CP%3E3.%20You%20can%20assign%20a%20%3CSTRONG%3Ehybrid%20number%3C%2FSTRONG%3Eto%20AA%2FCQ%20(OPCH%20Released%206%2F17%2C%20CCE%20%3CU%3E%3CFONT%20color%3D%22%23FF0000%22%3EUpdate%3A%3C%2FFONT%3E%3C%2FU%3EReleased%20on%209%2F5)%3C%2FP%3E%0A%3CP%3E4.%20You%20can%20assign%20%3CSTRONG%3EMultiple%20numbers%3C%2FSTRONG%3E%20to%20an%20auto%20attendant%20or%20call%20queue%3C%2FP%3E%0A%3CP%3E5.%3CSTRONG%3E%20Round%20Robin%3C%2FSTRONG%3E%20routing%20option%20is%20introduced%20in%20call%20queues%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EThe%20updates%20prepare%20the%20services%20as%20well%20for%20the%20upcoming%20features%3A%3C%2FP%3E%0A%3CP%3E6.%20Transfer%20out%20to%20PSTN%20from%20auto%20attendant%20and%20call%20queues%3C%2FP%3E%0A%3CP%3E7.%20Extension%20dialing%20from%20auto%20attendant%3C%2FP%3E%0A%3CP%3E8.%20Voicemail%20shared%20mailbox%20for%20auto%20attendant%20and%20call%20queues%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%E2%80%AF%3C%2FP%3E%0A%3CP%3E%3CSTRONG%3EWhat%20to%20expect%20after%20the%20service%20update%3F%3C%2FSTRONG%3E%3C%2FP%3E%0A%3CUL%3E%0A%3CLI%3EYou%20can%20now%20create%20auto%20attendants%20and%20call%20queues%20in%20Teams%20Admin%20Portal%3C%2FLI%3E%0A%3CLI%3EYour%20previous%20auto%20attendants%20and%20call%20queues%20were%20migrated%20to%20Teams%20Admin%20portal%2C%20and%20they%20should%20continue%20to%20work%20like%20before%3C%2FLI%3E%0A%3CLI%3EIf%20you%20have%20any%20auto%20attendants%20or%20call%20queues%20left%20in%20the%20legacy%20admin%20portal%2C%20they%20will%20be%20fixed%20by%20the%20service%20and%20migrated%20to%20the%20Teams%20Admin%20Portal.%20However%2C%20If%20they%20are%20associated%20with%20an%20on-premises%20resource%20account%2C%20there%20is%20an%20action%20you%20need%20to%20take.%20Check%20out%20the%20section%20%3CSTRONG%3EHow%20to%20fix%20my%20hybrid%20apps%3C%2FSTRONG%3E%3C%2FLI%3E%0A%3CLI%3EYou%20can%20no%20longer%20use%20the%20legacy%20portal%20to%20create%20new%20application%20instances%3C%2FLI%3E%0A%3CLI%3EPrevious%20application%20instances%20do%20not%20need%20to%20be%20licensed%2C%20and%20will%20continue%20to%20work%20as%20is%3C%2FLI%3E%0A%3CLI%3ENew%20application%20instances%20will%20require%20the%20creation%20of%20a%20Resource%20Account%2C%20licensing%20it%2C%20and%20associating%20it%20with%20your%20application%20instance.%20Only%20resource%20accounts%20with%20a%20phone%20number%20need%20to%20be%20licensed.%20%3CU%3E%3CFONT%20color%3D%22%23FF0000%22%3EUpdate%3A%3C%2FFONT%3E%3C%2FU%3E%26nbsp%3Ba%20%240%20application%20license%20(%3CSPAN%3EPhone%20System%20-%20Virtual%20User)%20can%20be%20acquired%20and%20assigned%20to%20these%20resource%20accounts.%20%3CU%3E%3CFONT%20color%3D%22%23FF0000%22%3ENOTE%3A%3C%2FFONT%3E%3C%2FU%3E%20please%20note%20that%20the%20know%20issue%20listed%20below%20(Removing%20phone%20system%20license%20corrupts%20the%20resource%20accounts)%20is%20still%20not%20resolved.%20To%20avoid%20interruption%20to%20your%20application%2C%20create%20a%20new%20resource%20account%20and%20license%20it%20with%20a%20virtual%20user%20license%2C%20associate%20it%20with%20the%20application%20and%20then%20switch%20the%20phone%20number%20to%20it.%26nbsp%3B%3C%2FSPAN%3E%3C%2FLI%3E%0A%3C%2FUL%3E%0A%3CP%3EYou%20can%20find%20the%20latest%20updates%20on%20the%20new%20admin%20experience%20and%20capabilities%20in%20the%20updated%20documentation%3A%3C%2FP%3E%0A%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2FMicrosoftTeams%2Fcreate-a-phone-system-auto-attendant%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noopener%20noreferrer%20noopener%20noreferrer%22%3ESet%20up%20a%20Cloud%20auto%20attendant%3C%2FA%3E%3C%2FP%3E%0A%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2FMicrosoftTeams%2Fcreate-a-phone-system-call-queue%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noopener%20noreferrer%20noopener%20noreferrer%22%3ECreate%20a%20Cloud%20call%20queue%3C%2FA%3E%3C%2FP%3E%0A%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2FMicrosoftTeams%2Fmanage-resource-accounts%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noopener%20noreferrer%20noopener%20noreferrer%22%3EManage%20resource%20accounts%20in%20Microsoft%20Teams%3C%2FA%3E%3C%2FP%3E%0A%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2FMicrosoftTeams%2Fknown-issues%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noopener%20noreferrer%20noopener%20noreferrer%22%3EKnown%20issues%20for%20Microsoft%20Teams%3C%2FA%3E%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%3CSTRONG%3EKnown%20Issues%20with%20resource%20accounts%3C%2FSTRONG%3E%3C%2FP%3E%0A%3CTABLE%20width%3D%22888%22%3E%0A%3CTBODY%3E%0A%3CTR%3E%0A%3CTD%20width%3D%22360%22%3E%3CP%3ESymptom%3C%2FP%3E%0A%3C%2FTD%3E%0A%3CTD%20width%3D%22246%22%3E%3CP%3EMitigation%3C%2FP%3E%0A%3C%2FTD%3E%0A%3CTD%20width%3D%22282%22%3E%3CP%3EIssue%20Description%3C%2FP%3E%0A%3C%2FTD%3E%0A%3C%2FTR%3E%0A%3CTR%3E%0A%3CTD%20width%3D%22360%22%3E%3CP%3E-%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%20AA%2FCQ%20is%20not%20functional%3C%2FP%3E%0A%3CP%3E-%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%20Not%20able%20to%20assign%20a%20phone%20number%3C%2FP%3E%0A%3CP%3E-%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%20You%E2%80%99re%20getting%20a%20message%20%E2%80%9Cthe%20following%20application%20instance%20is%20not%20present%20in%20BVD%E2%80%9D%3C%2FP%3E%0A%3C%2FTD%3E%0A%3CTD%20width%3D%22246%22%3E%3CP%3EAllow%2024h%20sync.%20If%20it%20has%20been%20already%2024h%2C%20make%20sure%20you%20remove%20the%20phone%20number%20assignment%20then%20delete%20the%20RA%2C%20and%20create%20a%20new%20one%20with%20a%20different%20name.%3C%2FP%3E%0A%3C%2FTD%3E%0A%3CTD%20width%3D%22282%22%3E%3CP%3Eresource%20accounts%20Sync%20Delay%3C%2FP%3E%0A%3C%2FTD%3E%0A%3C%2FTR%3E%0A%3CTR%3E%0A%3CTD%20width%3D%22360%22%3E%3CP%3E-%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%20Cannot%20change%20phone%20number%3C%2FP%3E%0A%3CP%3E-%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%20You%E2%80%99re%20getting%20an%20error%20%E2%80%9CCannot%20sync%20to%20BVD%E2%80%9D%3C%2FP%3E%0A%3C%2FTD%3E%0A%3CTD%20width%3D%22246%22%3E%3CP%3EUse%20Cmdlet%20instead%20of%20the%20portal%3C%2FP%3E%0A%3C%2FTD%3E%0A%3CTD%20width%3D%22282%22%3E%3CP%3EDepartment%20parameter%20is%20not%20set%20properly%3C%2FP%3E%0A%3C%2FTD%3E%0A%3C%2FTR%3E%0A%3CTR%3E%0A%3CTD%20width%3D%22360%22%3E%3CP%3E-%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%20Cannot%20assign%20a%20toll-number%20(service%20number)%20from%20admin%20portal%3C%2FP%3E%0A%3CP%3E-%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%20Admin%20portal%20returning%20error%20%E2%80%9Cyou%20need%20a%20phone%20system%20license%E2%80%9D%3C%2FP%3E%0A%3C%2FTD%3E%0A%3CTD%20width%3D%22246%22%3E%3CP%3EUse%20Cmdlet%20to%20do%20that%3C%2FP%3E%0A%3C%2FTD%3E%0A%3CTD%20width%3D%22282%22%3E%3CP%3EAdmin%20Portal%20have%20an%20issue%20with%20toll-number%20assignment%2C%20and%20its%20returning%20the%20wrong%20error%20message%3C%2FP%3E%0A%3C%2FTD%3E%0A%3C%2FTR%3E%0A%3CTR%3E%0A%3CTD%20width%3D%22360%22%3E%3CP%3E-%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%20Admin%20portal%20returning%20error%20%E2%80%9CCall%20Handler%E2%80%A6%E2%80%9D%3C%2FP%3E%0A%3C%2FTD%3E%0A%3CTD%20width%3D%22246%22%3E%3CP%3EResource%20account%20is%20not%20synced%2C%20or%20corrupted.%20Wait%20for%20it%20to%20sync%20or%20create%20a%20new%20one.%3C%2FP%3E%0A%3C%2FTD%3E%0A%3CTD%20width%3D%22282%22%3E%3CP%3EWrong%20error%20message%3C%2FP%3E%0A%3C%2FTD%3E%0A%3C%2FTR%3E%0A%3CTR%3E%0A%3CTD%20width%3D%22360%22%3E%3CP%3E-%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%20Resource%20account%20not%20working%3C%2FP%3E%0A%3CP%3E-%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%20SIP%20URI%20disappears%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3C%2FTD%3E%0A%3CTD%20width%3D%22246%22%3E%3CP%3ECreate%20a%20new%20RA%20with%20a%20different%20SIP%20URI%20name%3C%2FP%3E%0A%3C%2FTD%3E%0A%3CTD%20width%3D%22282%22%3E%3CP%3ERemoving%20phone%20system%20license%20corrupts%20the%20resource%20account.%20Creating%20a%20new%20one%20with%20the%20same%20SIP%20URI%20will%20not%20work%3C%2FP%3E%0A%3C%2FTD%3E%0A%3C%2FTR%3E%0A%3CTR%3E%0A%3CTD%20width%3D%22360%22%3E%3CP%3E-%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%20Phone%20number%20blocked%3C%2FP%3E%0A%3C%2FTD%3E%0A%3CTD%20width%3D%22246%22%3E%3CP%3EContact%20MS%20to%20release%20the%20TN%3C%2FP%3E%0A%3C%2FTD%3E%0A%3CTD%20width%3D%22282%22%3E%3CP%3EDeleting%20the%20resource%20account%20before%20removing%20the%20TN%20will%20block%20the%20phone%20number.%3C%2FP%3E%0A%3C%2FTD%3E%0A%3C%2FTR%3E%0A%3C%2FTBODY%3E%0A%3C%2FTABLE%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%3CSTRONG%3EHow%20to%20fix%20my%20hybrid%20application%20instances%3C%2FSTRONG%3E%3C%2FP%3E%0A%3CP%3EIf%20you%20still%20see%20one%20of%20more%20application%20instances%20in%20the%20legacy%20admin%20portal%2C%20that%20is%20because%20they%20need%20to%20be%20fixed%20in%20your%20hybrid%20environment%2C%20which%20we%20cannot%20do%20on%20your%20behalf.%20Once%20you%20fix%20them%2C%20they%20will%20be%20migrated%20automatically%20within%20a%20week%20to%20the%20Teams%20Admin%20Portal.%20To%20fix%20these%20application%20instances%3A%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3E1.%20Log-into%20Skype%20for%20Business%20Online%20PowerShell%3C%2FP%3E%0A%3CP%3E2.%20Run%20the%20following%20Cmdlet%20to%20return%20all%20auto%20attendants%20that%20were%20left%20behind%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EGet-CsOrganizationalAutoAttendant%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3E3.%20Run%20the%20following%20Cmdlets%20for%20each%20auto%20attendant%20instance%20to%20get%20the%20error%20message%20associated%20with%20it%3A%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%3CSTRONG%3EExample%3A%3C%2FSTRONG%3E%3C%2FP%3E%0A%3CP%3EGet-CsOrganizationalAutoAttendant%20-Tenant%20-PrimaryUri%20sip%3Aoaa_%20fef4f2df1ef444428ce5760bba2434d2%40contoso.com%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EError%20message%3A%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EWARNING%3A%202019%2F05%2F03%2002%3A21%3A59%2CDB42E00TAD02%2CWarning%2CActive%20Directory%20object%20used%20for%20locating%20the%20organizational%20auto%20attendant%20(sip%3Aoaa_1c301d33aa4f4d3da911684a17055e48%40contoso.com)%20needs%20to%20be%20created.%20If%20you%20have%20not%20already%20done%20so%2C%20please%20execute%20the%20following%20cmdlet(s)%20on-premises%3A%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3ENew-CsHybridApplicationEndpoint%20-ApplicationId%20ce933385-9390-45d1-9512-c8d228074e07%20-DisplayName%20%22AA1%22%20-SipAddress%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3Esip%3Aoaa_1c301d33aa4f4d3da911684a17055e48%40contoso.com%20-OU%20%5BA_VALID_OU%5D%20-LineUri%20tel%3A%2B4051112222%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3E4.%20Follow%20the%20instructions%20from%20the%20error%20message%20and%20run%20the%20New-CsHybridApplicationEndpoint%20Cmdlet%20in%20your%20on-premises%20environment%3C%2FP%3E%0A%3CP%3E5.%20Allow%20up%20to%2024%20hours%20for%20the%20objects%20to%20sync%20with%20AAD%3C%2FP%3E%0A%3CP%3E6.%20To%20verify%20that%20the%20application%20instance%20was%20fixed%2C%20re-run%20the%20Cmdlet%20in%20step-3%20to%20make%20sure%20no%20error%20messages%20are%20returned.%3C%2FP%3E%0A%3CP%3E7.%20Repeat%20steps%203-6%20for%20each%20application%20instance%3C%2FP%3E%0A%3CP%3E8.%20For%20call%20queues%2C%20running%20the%20Get%20Cmdlet%20will%20return%20all%20application%20instances%20errors%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EGet-CsHuntGroup%20-Tenant%20470d77bf-25be-42ca-9ed4-ff30831837f4%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EWARNING%3A%202019%2F05%2F03%2002%3A36%3A06%2CBL20A00TAD06%2CWarning%2CAttention%3A%20HuntGroup%20configuration%20is%20not%20complete.%20In%20order%20to%20complete%20HuntGroup%20configuration%2C%20you%20must%20also%20run%20corresponding%20on-premises%20commands%20to%20create%20the%20relevant%20object(s)%20in%20your%20on-premises%20topology.%20Please%20copy%20and%20paste%20the%20below%20commands%20and%20run%20them%20in%20your%20on-premises%20Skype%20for%20Business%20environment%3A%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3ENew-CsHybridApplicationEndpoint%20-ApplicationId%2011cd3e2e-fccb-42ad-ad00-878b93575e07%20-DisplayName%20%22Itentive%20Support%22%20-SipAddress%3C%2FP%3E%0A%3CP%3Esip%3Ahg_f6e68f465a2e4f6fa92ab68493fff1de%40contoso.com%20-OU%20%5BA_VALID_OU%5D%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-TEASER%20id%3D%22lingo-teaser-564521%22%20slang%3D%22en-US%22%3E%3CP%3EThe%20service%20updates%20for%20Auto%20Attendant%20and%20Call%20Queues%20were%20completed%20successfully%20this%20week.%3C%2FP%3E%3C%2FLINGO-TEASER%3E%3CLINGO-LABS%20id%3D%22lingo-labs-564521%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
Microsoft

Service update notification

The service updates for Auto Attendant and Call Queues were completed successfully this week. The updates introduce new capabilities, namely:

 

1. Centralized holiday tables that can be reused across apps. You will find it under Org wide settings

2. You can assign Direct Routing numbers to Auto Attendant and Call Queues (as of today DR with AA/CQ support Teams users only)

3. You can assign a hybrid number to AA/CQ (OPCH Released 6/17, CCE Update: Released on 9/5)

4. You can assign Multiple numbers to an auto attendant or call queue

5. Round Robin routing option is introduced in call queues

 

The updates prepare the services as well for the upcoming features:

6. Transfer out to PSTN from auto attendant and call queues

7. Extension dialing from auto attendant

8. Voicemail shared mailbox for auto attendant and call queues

 

What to expect after the service update?

  • You can now create auto attendants and call queues in Teams Admin Portal
  • Your previous auto attendants and call queues were migrated to Teams Admin portal, and they should continue to work like before
  • If you have any auto attendants or call queues left in the legacy admin portal, they will be fixed by the service and migrated to the Teams Admin Portal. However, If they are associated with an on-premises resource account, there is an action you need to take. Check out the section How to fix my hybrid apps
  • You can no longer use the legacy portal to create new application instances
  • Previous application instances do not need to be licensed, and will continue to work as is
  • New application instances will require the creation of a Resource Account, licensing it, and associating it with your application instance. Only resource accounts with a phone number need to be licensed. Update: a $0 application license (Phone System - Virtual User) can be acquired and assigned to these resource accounts. NOTE: please note that the know issue listed below (Removing phone system license corrupts the resource accounts) is still not resolved. To avoid interruption to your application, create a new resource account and license it with a virtual user license, associate it with the application and then switch the phone number to it. 

You can find the latest updates on the new admin experience and capabilities in the updated documentation:

Set up a Cloud auto attendant

Create a Cloud call queue

Manage resource accounts in Microsoft Teams

Known issues for Microsoft Teams

 

Known Issues with resource accounts

Symptom

Mitigation

Issue Description

-          AA/CQ is not functional

-          Not able to assign a phone number

-          You’re getting a message “the following application instance is not present in BVD”

Allow 24h sync. If it has been already 24h, make sure you remove the phone number assignment then delete the RA, and create a new one with a different name.

resource accounts Sync Delay

-          Cannot change phone number

-          You’re getting an error “Cannot sync to BVD”

Use Cmdlet instead of the portal

Department parameter is not set properly

-          Cannot assign a toll-number (service number) from admin portal

-          Admin portal returning error “you need a phone system license”

Use Cmdlet to do that

Admin Portal have an issue with toll-number assignment, and its returning the wrong error message

-          Admin portal returning error “Call Handler…”

Resource account is not synced, or corrupted. Wait for it to sync or create a new one.

Wrong error message

-          Resource account not working

-          SIP URI disappears

 

Create a new RA with a different SIP URI name

Removing phone system license corrupts the resource account. Creating a new one with the same SIP URI will not work

-          Phone number blocked

Contact MS to release the TN

Deleting the resource account before removing the TN will block the phone number.

 

How to fix my hybrid application instances

If you still see one of more application instances in the legacy admin portal, that is because they need to be fixed in your hybrid environment, which we cannot do on your behalf. Once you fix them, they will be migrated automatically within a week to the Teams Admin Portal. To fix these application instances:

 

1. Log-into Skype for Business Online PowerShell

2. Run the following Cmdlet to return all auto attendants that were left behind

 

Get-CsOrganizationalAutoAttendant

 

3. Run the following Cmdlets for each auto attendant instance to get the error message associated with it:

 

Example:

Get-CsOrganizationalAutoAttendant -Tenant -PrimaryUri sip:oaa_ fef4f2df1ef444428ce5760bba2434d2@contoso.com

 

Error message:

 

WARNING: 2019/05/03 02:21:59,DB42E00TAD02,Warning,Active Directory object used for locating the organizational auto attendant (sip:oaa_1c301d33aa4f4d3da911684a17055e48@contoso.com) needs to be created. If you have not already done so, please execute the following cmdlet(s) on-premises:

 

New-CsHybridApplicationEndpoint -ApplicationId ce933385-9390-45d1-9512-c8d228074e07 -DisplayName "AA1" -SipAddress

 

sip:oaa_1c301d33aa4f4d3da911684a17055e48@contoso.com -OU [A_VALID_OU] -LineUri tel:+4051112222

 

4. Follow the instructions from the error message and run the New-CsHybridApplicationEndpoint Cmdlet in your on-premises environment

5. Allow up to 24 hours for the objects to sync with AAD

6. To verify that the application instance was fixed, re-run the Cmdlet in step-3 to make sure no error messages are returned.

7. Repeat steps 3-6 for each application instance

8. For call queues, running the Get Cmdlet will return all application instances errors

 

Get-CsHuntGroup -Tenant 470d77bf-25be-42ca-9ed4-ff30831837f4

 

WARNING: 2019/05/03 02:36:06,BL20A00TAD06,Warning,Attention: HuntGroup configuration is not complete. In order to complete HuntGroup configuration, you must also run corresponding on-premises commands to create the relevant object(s) in your on-premises topology. Please copy and paste the below commands and run them in your on-premises Skype for Business environment:

 

New-CsHybridApplicationEndpoint -ApplicationId 11cd3e2e-fccb-42ad-ad00-878b93575e07 -DisplayName "Itentive Support" -SipAddress

sip:hg_f6e68f465a2e4f6fa92ab68493fff1de@contoso.com -OU [A_VALID_OU]