Forum Discussion
Extension dialing from auto attendant
We found a few things to be aware of when setting up this feature in relation to entering a users phone number in Azure AD. We've written a post about the requirements to get dial by extension working correctly, we hope this helps users out. Thanks.
https://siplifi.com/microsoft-teams-dial-by-extension/
SiplifiGroup Have you seen any issues with the extensions not updating after the 12 hours?
We were ready to push forward with a migration but extensions are not being populated in the auto attendant (says it can't find the person) even after 12 hours (waited days in one test)
We opened a ticket with Microsoft and they ran some sort of background index sync and that fixed it but adding a new user does not work.
I'm on the same situation ..... I keep getting a message that the extension can't be found, however dialing from a teams client works fine...did you ever got a response or definitive solution from MS?
yes. on the azure AD you have to populate the user's contact info, under Office Phone with the same lineuri as on teams. The autoattendant app performs the search on AZAD, so you need to update that. I did it with powershell as I had a lot of users to update. I wonder why MS doesn't do this automatically when you enable the user for teams and assign the number.
