Forum Discussion
Extension dialing from auto attendant
We found a few things to be aware of when setting up this feature in relation to entering a users phone number in Azure AD. We've written a post about the requirements to get dial by extension working correctly, we hope this helps users out. Thanks.
https://siplifi.com/microsoft-teams-dial-by-extension/
SiplifiGroup Have you seen any issues with the extensions not updating after the 12 hours?
We were ready to push forward with a migration but extensions are not being populated in the auto attendant (says it can't find the person) even after 12 hours (waited days in one test)
We opened a ticket with Microsoft and they ran some sort of background index sync and that fixed it but adding a new user does not work.
I'm on the same situation ..... I keep getting a message that the extension can't be found, however dialing from a teams client works fine...did you ever got a response or definitive solution from MS?
