Forum Discussion
Error switching groups, I can only connect in a guest group
Hello everyone, Using Teams, I'm part of two organization groups, one it's the company that I work for and another I'm a guest, the switching between both worked fine until last week, more precise...
brunogarcia Hi there - looks like it might be a Teams license issue. Can you check your user account in the admin center? Make sure you have a license to Teams - if you do try unchecking it and re-checking it.
Prior to doing that, did you attempt to clear your Teams cache?
1. Quit Microsoft Teams.
2. Cut and paste the following location into File Explorer: %appdata%\Microsoft\Teams
3. Delete contents of the entire folder.
4. Restart Microsoft Teams.
Hello Ethan, thank you for your answer.
I checked in admin center and my company is using a free version of Teams, however this should be working?
About the cache, I already try this and the issue still happening.
I checked in admin center and my company is using a free version of Teams, however this should be working?
About the cache, I already try this and the issue still happening.
brunogarcia If you have a license selected for Teams in the admin center, you can try un-checking it hitting save and then reapplying the license.
This has worked for me in the past.
- My company didn't use a paid version of Teams, they are using a free version. So I don't have a license.
However this should work right? using a free or a paid version.- Is it possible your org was using the exploratory version of teams and it’s expired? Anyone else having the issue?
Or, have you used the same account to sign up for a Microsoft account? Try logging in to just office.com from a private web browser and navigating to Teams that way- let us know if you have any luck with that.