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Michiel van den Broek's avatar
Michiel van den Broek
Iron Contributor
Dec 20, 2019
Solved

Does Microsoft Teams use Global Address List (organization) contacts?

Hi,

 

I have a bunch of contacts in the Global Address List with all their contact details, like email, telephone numbers, mobile numbers, etc. 

 

I have a calling plan. So I'm able to call anyone with a phone number.

 

But I can't find an option in Microsoft Teams to view my organizations contacts (the Global Address List). I can see my own personal contacts (from Outlook), but that is not what I'm looking for.

 

Is this possible yet and is there something with my tenant (or teams settings / policies) or is this not possible in Microsoft Teams. My question is.... Why not?

  • SasikaPerera99's avatar
    SasikaPerera99
    Copper Contributor
    Hey!
    Was there any update on this since Jan 2021?
    Its almost 2022 and this is still an issue as far as I can tell, and was hoping that anyone had any other work arounds, or third party apps filling this gap?

    Thanks!
    • Michiel van den Broek's avatar
      Michiel van den Broek
      Iron Contributor
      I didn't notice any changes 😞

      Contacts is still a mess. For example. In Teams Desktop I see all my contacts from Outlook, but when I get a new caller and choose "Add contact" from the context menu in Teams it is saved... just don't know where, I never see it in my contacts in Outlook.

      Same for Teams on mobile.... does it have all contacts, or just the contacts in my local phone list (synchronized from Outlook Mobile)?
      • bijan-adatia's avatar
        bijan-adatia
        Copper Contributor

        Michiel van den Broek 

         

        We're in the same boat.

        Something simple that syncs GAL <-> Teams <-> Mobile (at least if they're corporate devices). 

         

        Is there a powershell script we can run silently for everyone once a week that would "add contact" for every GAL into Teams (and vice-versa)? 

  • jtnguyen328's avatar
    jtnguyen328
    Brass Contributor

    Michiel van den Broek 

     

    I know I'm late but another method is to open the Global Address book from Outlook through the Peoples icon next to the Meeting icon. Under "Find" open the "Global Address Book" and either click each individually or select all with keyboard commands and click "Add to Contacts".

     

    Have you or anyone figured out how to import Microsoft Teams number to the GAL? without doing it manually?

  • seth's avatar
    seth
    Iron Contributor
    That's so annoying. Without a shared / global address book, we lack the resolution of the caller ID for more than 10k contacts for incoming calls. For outgoing calls, we can build a teams app, but what about the toast notification for incoming calls? 🤷‍:male_sign:
  • Forrest_H's avatar
    Forrest_H
    Steel Contributor
    I'm surprised nobody has suggested using /org "name here" to search your tenant. Doing this /org search and using a persons name will allow navigating the structure of tenant if Reporting Managers are set in Azure. Even if it is not Using /org and name will pull details for contact.
    • Michiel van den Broek's avatar
      Michiel van den Broek
      Iron Contributor

      Forrest_H Thanks for the /org command. I think this is very useful for larger company's. I'm just a 3 user company, so it will only find my 2 employees 😉

       

      Though the /org command will search inside your organisation, it will not show Mail Contacts (the Organisation Contacts). Second, you need to know the name of the person. My complaint was about this:

      - I want to see a list, so I can find the person even if I don't know his name or only part of it.

      - I want to see my organisation contacts. So I can manage my contacts there and my two employees have access to correct address, phone numbers and mail addresses.

      - Microsoft has a central place for it, the global address list, but Teams seems to ignore it (except for the /org command). So even when someone is calling me and their phone number is in my GAL, it will not show these details....

       

      (and yes, I know I can share my outlook contacts with them, but that's not what I want)

       

      • Forrest_H's avatar
        Forrest_H
        Steel Contributor

        Michiel van den Broek I found another setting in the Teams Admin portal. Maybe you can slide this switch to On for Exchange search policy.

  • You can search for people in your organisation but there is no address book were you can list all persons in your organisation. You search in the search bar.

     

    You can also search for contacts in your own contact list from outlook. Calls > Contacts > Find a contact

     

    Why there is no address book in Teams like in Outlook? I guess that it has not been requested enough for Microsoft to create it. But there is a uservoice requesting this, vote for it and spread it and Microsoft might consider to implement it.
    https://microsoftteams.uservoice.com/forums/555103-public/suggestions/36949507-team-address-books-and-company-wide-address-book

      • jackfight's avatar
        jackfight
        Brass Contributor

        Mik Hartel 

        It's beyond retarded. 

         

        Dev: Maybe we should grab the Address info that admins fill out when they create accounts. People might find that useful.

         

        MS Boss: Nah, who need to see a list of people they work with in chat interface?????????

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