Forum Discussion
Desktop version not working: only online!
Hi everybody,
please help me.
I will have to defense my PhD thesis via Microsoft Teams but I have a problem. The Microsoft Teams doesn't work in the desktop version, but only in the online version, with some limitation. In fact, in the online version I can't see all the involved people videos at the same time: I can see only the speaking person. This is a problem for me, because I have to interact with many people at the same time. The desktop version, after the installation, starts fine. Unfortunately, as I start a call, or someone calls me, the app crashes.
My PC is Windows 8.1.
Thank you in advance.
I everybody, I fixed the issue by updating windows from 8.1 to 10 (I had a license).
Hope this would help!
Thank you
7 Replies
Hi D4niela
maybe you can try to uninstall Teams and delete the files and folders in the following locations followed by a fresh install:
%localappdata%\Microsoft\Teams\
%localappdata%\Microsoft\TeamsMeetingAddin
%appdata%\Microsoft\Teams
%LocalAppData%\SquirrelTemp
You can enter those names directly in the address bar in the explorer and then delete the files/folders from there.
Regards,
Paul
Thank you for your reply.
Unfortunately, I followed you suggestions and re-installed the desktop version, but as I start a call, it crashes and restart itself.
Any other solution?
- Haven’t seen this behavior myself.
I could think of a driver issue or may be the firewall.
What setup are you using? Laptop with integrated camera? Are you using a headset? What devices have you configured in Teams? Does the behavior change if you unplug them or change devices in Teams settings?
https://support.office.com/en-us/article/Manage-your-call-settings-in-Teams-456cb611-3477-496f-b31a-6ab752a7595f
Does it also crash if you make a test call in the teams audio/video settings? How to do this is also mentioned in the link above.
