Forum Discussion
Desktop version not working: only online!
I everybody, I fixed the issue by updating windows from 8.1 to 10 (I had a license).
Hope this would help!
Thank you
Hi D4niela
maybe you can try to uninstall Teams and delete the files and folders in the following locations followed by a fresh install:
%localappdata%\Microsoft\Teams\
%localappdata%\Microsoft\TeamsMeetingAddin
%appdata%\Microsoft\Teams
%LocalAppData%\SquirrelTemp
You can enter those names directly in the address bar in the explorer and then delete the files/folders from there.
Regards,
Paul
Thank you for your reply.
Unfortunately, I followed you suggestions and re-installed the desktop version, but as I start a call, it crashes and restart itself.
Any other solution?
- Haven’t seen this behavior myself.
I could think of a driver issue or may be the firewall.
What setup are you using? Laptop with integrated camera? Are you using a headset? What devices have you configured in Teams? Does the behavior change if you unplug them or change devices in Teams settings?
https://support.office.com/en-us/article/Manage-your-call-settings-in-Teams-456cb611-3477-496f-b31a-6ab752a7595f
Does it also crash if you make a test call in the teams audio/video settings? How to do this is also mentioned in the link above.As for the firewall, I've already added teams.exe to the allowed app. I've also tried to stop Windows firewall and make a test call: doesn't work anyway.
As for the rest, as soon as I try to change the Settings or to make a test call in the desktop version, the app crashes and restart itself. However, the listed audio/video devices are correct.
I use a Asus laptop with integrated camera and no headset.
Thank you...
- Ok - thanks for the testing.
Can you check the windows event log for errors during the time when the app crashes? Does this give any details?
You could also check if asus provides any driver updates for you PC.