Forum Discussion
Chat Not Visible
As you can see from this screenshot, chat is not available to me on teams, but it is available to other employees. Is there a setting that has been shut off? How can this happen?
Chat not available
- Hi!
AFAIK, two causes which may cause this to occur is 1.) you being in Skype Only mode rather than Teams only/Islands
Mode or 2.) private chat being disabled in the Teams admin console in the Teams messaging policy. It’s a back end setting not one in the Teams client.
Can you check with your admin that is one of these two causes?
Look forward to hearing from you!
Best, Chris
9 Replies
I was also facing the same issue for desktop application but re-signing worked for me
Had the same problem, and a sign-out and then a sign-in fixed it.
Chat is visible again now.
(Restarting Teams did not help)
- that happend to me also.
doing my school and suddenly no private chat
i had to had it because i want to send my work on private chat
maybe sign out and sign in will help 🙂
- Hi!
AFAIK, two causes which may cause this to occur is 1.) you being in Skype Only mode rather than Teams only/Islands
Mode or 2.) private chat being disabled in the Teams admin console in the Teams messaging policy. It’s a back end setting not one in the Teams client.
Can you check with your admin that is one of these two causes?
Look forward to hearing from you!
Best, ChrisChrisHoardMVPJust wanted to let you know I ran into this today with a coworker. Chat was not a visible option in Teams. I uninstalled Skype. I uninstalled and reinstalled Teams. I rebooted. I did a Quick Repair, and an Online Repair. Nothing happened until I sent her a chat. Then Chat showed up as an option and all of her old chats showed up, too.
ChrisHoardMVPthank you very much for your explanation!
I had the same problem, and I followed your suggestions :
- Switched to Islands mode
- Cleaned the cache
Now it finally works!
Thanks, I checked both of these at the admin center and they appear to be correct. See attached screenshots. ChrisHoardMVP
- Hmm ok. A few other things to try
1.) Log out completely of teams and back in, try to also clear the cache using this article: https://blog.valeconsulting.co.uk/2018/09/28/clear-the-microsoft-teams-client-cache/ - log back in and see if this works
2.) Can you see the chat tab on the web version at teams.microsoftonline.com?
3.) If yes to both, try applying a new custom messaging policy to your user in the Teams admin console
4.) If 3 does not work then revert to previous policy and then re-apply the Teams Only mode on the user via Powershell using this article: https://mattipaukkonen.com/2018/09/13/enabling-teams-features-with-powershell/ - see if that fixes
If all 4 of these fail to display the chat tab then it would likely be a raise to support to see the reason as doing all of the above, all mainstream causes would be ruled out.
Let me know how it goes
Best, Chris
