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jwschwaner's avatar
jwschwaner
Copper Contributor
Oct 13, 2020
Solved

Can't hear anything but Teams

Hi,

 

When I'm in a Teams meeting I can't hear anything else in my headset but the sound from the meeting.

 

It's like the headset only pulls sound from Teams and not Windows.

 

Anyone who knows how to solve this?

  • hi, jwschwaner. I had the same problem, but i found an easy fix, all you have to do is go into the sound configuration screen, and select the stereo mode (instead of handsfree ag) of you headset as default, that should fix the problem

22 Replies

  • Steve1963's avatar
    Steve1963
    Copper Contributor

    jwschwaner I have the same problem with my Acer but not with an HP laptop. The issue seems to be with certain laptops - likely a hardware problem.

  • BUMP!! Having this same issue, none of these fixes work for me. Raycon E25 pro earbuds.

    • rachelgomez161999's avatar
      rachelgomez161999
      Iron Contributor
      Check your app permissions
      Open Settings.
      Under Privacy, select Microphone.
      Make sure the setting for Microphone access for this device is turned On. If the setting is already turned on, turn the setting off then back on again.
      Close all apps and restart your device.
      Regards,
      Rachel Gomez
  • jwschwaner 

     

    After being in distress for 3 months and finding ways to fix this problem, I found it Eureka!!! I can now sleep.

     

    1. Search for "Find and fix problems with playing sound" (it will in in your Control Panel). Run the troubleshooter.
    2. Or go to System > Sound > All sound devices > Properties

     

    Either via Step 1 or 2, ensure to shut the damit "Enhance audio". Turn this bloody setting off, uncheck, disable it, punch it in the face.

    This is turned on by MS Teams to help make your audio better, but ruins everything else. Enjoy your day buddy you got this, you can now use your system speakers back again. Love you!

     

    • DiverScientist's avatar
      DiverScientist
      Copper Contributor
      Thank you for this tip. I have been trying for weeks to solve a similar issue. My USB Jabra headset and bluetooh OpenEar Solo only worked with Teams on my Win 11 CPU. Neither worked with other apps like Chrome streaming audio or YouTube. They both worked fine on other devices. Running the Trouble shooter for Audio output devices got me to a dialog to choose the output device I was having problems with which opened an Earbud properties window where I could see that the playback volume was way down low. Increase the volume and both devices now work. Wish I could figure out another way to get to that earbud properties window, but you can't find it by searching Settings.
    • Roooney's avatar
      Roooney
      Copper Contributor
      I just signed up to say thank you so much for posting this. You are a life saver! Thank you for being so wonderful!
  • Anonymous's avatar
    Anonymous

    you guys are life savers! i have been struggling with this for months!

  • Aditya2910's avatar
    Aditya2910
    Copper Contributor

    jwschwaner 

    I see that you also faced the same problem.... For this to work you need a pair of bluetooth headphones..... Ok first go to the speaker option on the taskbar and right click on it and then choose Open Sound Settings.. Then scroll down to the bottom most option

    Choose the option under the Advanced sound options

    Then choose the option of App volume and device preferences...

    Then on the browser on which you are listening to music or the app itself and the change the default output to the speaker or headphones....  And that's it..... Or you can just connect your earphones and then it will work on its own.... I hope it help as I am a student who likes music...

  • Hubdeu's avatar
    Hubdeu
    Copper Contributor

    in taskbar in the search bar<sound settins<sound control pannel<communications<do nothing

     

  • 07stanvh's avatar
    07stanvh
    Copper Contributor

    hi, jwschwaner. I had the same problem, but i found an easy fix, all you have to do is go into the sound configuration screen, and select the stereo mode (instead of handsfree ag) of you headset as default, that should fix the problem

    • indru970's avatar
      indru970
      Copper Contributor

      07stanvh For me, it was the other way around. Switched from Stereo to Free-AG and I was able to start hearing the audio from my computer.

    • sswethaa's avatar
      sswethaa
      Copper Contributor

      07stanvh i feel this is a great solution but if u look at the microphone settings there is no stereo option connected with the headset ( stero mix is available which is the microphone of the system) so when we have to unmute and speak we cant access the microphone of the system is there any solution to solve this?

  • vyasa2308's avatar
    vyasa2308
    Copper Contributor

    jwschwaner just go to the audio icon on the taskbar then you will get a list of options of audio output devices here you just select you headphones (if you use Bluetooth) then you will hear all the systems audio

     

    • jwschwaner's avatar
      jwschwaner
      Copper Contributor

      MagnusGoksoyrOLDProfile 

       

      I'm sorry to dissapoint you, but you're not understanding it correctly.

       

      My problem is; when I'm in a Teams call and want to listen to music or something at the same time, I can only hear teams in my headset. 

       

      When I'm joining a Teams call it's like my headset makes to different devices on my pc and it only plays sounds from the device where teams are on it.

       

       

      Hope you understand 🙂 

      • StK104's avatar
        StK104
        Copper Contributor

        jwschwaner 

         

        Bump.  Have you had any luck finding a solution to this?  I have the same issue.  Would like to listen to audio on programs other than Teams while on a Teams meeting.

         

        For example, someone may send a link to a video on Box or Youtube for everyone to watch but I can't hear the audio when playing the video on the browser because the Teams meeting is open.

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