Forum Discussion
Camera showing Black Screen only when using Teams app, works with Web version
Hi guys,
A client is using Windows 10 x64 running v1909 on a MacBook Pro 13" (2019, 4 Thunderbolt Ports) and oddly enough the Teams app now shows the Camera as a Black Image as the Preview. It's listed in Device Manager as FaceTime HD Camera. Zoom and Web Teams works completely fine. Even opening the MS Store Camera App loads the Camera fine. It's just isolated to the Teams App, I'll list what I've tried already below, really hoping you can help in any way.
-Re-installed Teams x64
-Attempted to install Teams x86 - No change
-Removed Camera Driver and re-installed via Bootcamp drivers
-Re-installed ALL Bootcamp drivers from the latest available updated
-Cleared Teams cache folder
-Office Quick Repair/Full Repair
The problem still exists but only with the Windows app version of Teams.
If you have any ideas or thoughts please let me know.
Thank you,
Harminder
I have been having this issue as well and have found a hacky solution. It seems that when you initiate the camera in Zoom, it stops it from working in Teams. The only way to get it working again in Teams is:
1) Reboot into Mac
2) Download/Open Teams app on Mac
3) Initiate camera (either start a video call or test camera in Teams > Settings > Devices)
4) Reboot into Windows and the camera on Teams should be working again.
HOWEVER as soon as you start the camera on Zoom again (also seems to happen with Google Meet), it will stop working on Teams and you will have to repeat the process above.
It seems using the camera on Zoom/Google Meet causes the camera to become incompatible with Teams (and also Skype). Hopefully an actual fix to this is coming soon
40 Replies
hey man,
A user on my end has been having the same issue. also tried reinstalling teams and the webcam driver but unfortunately still the same issue.
have you tried the "windows support" software from apple.
harminderchaggerHi Ruben-D unfortunately yes, I got a USB made up of the Windows Support Software from Mac OS and tried to perform a Bootcamp repair, it still didn't work unfortunately. Pretty weird issue, I've submitted the Help>Feedback now so hoping for something along the line.
Hope we get a fix but at least in the meantime there is the web version.
Harminder
I did an update of MacOS, then created the USB driver set. After running the bootcamp repair in Windows, the issue disappeared. I'm not sure whether this was caused by the OS update or the repair of bootcamp. Since installing Windows, I had never booted MacOS, so it is unlikely that the cause of the issue was in MacOS.
Same thing. MacBook Pro 13'' 2020 4 Tunderbolts.
Only Teams showing the camera as a fully black image, all other apps using the camera are working.
Win 20h2. Teams 1.3.00.28779 (64-bit).
Reboots, reinstall of Teams, reinstall of drivers... Nothing helps.
Worked fine up to now.
Jan Driesen Thanks Jan. I'm not going crazy in that case. The user said she was running it fine up until this point too. I've restored Windows Update back to v1909 from v2004 but it didn't help. Looks like something permanent has been triggered. I tried an older version of Teams too (1.33 I think) but this did the same thing. adam deltinger Thanks for this mention, I've done this now. I'm hoping it gets somewhere but for the user will just have to use Web Teams as a workaround for video calls.
Thanks for the input though guys.
- Make sure to report this via help-> Feedback in the client!
Adam
