Forum Discussion
Camera showing Black Screen only when using Teams app, works with Web version
I have been having this issue as well and have found a hacky solution. It seems that when you initiate the camera in Zoom, it stops it from working in Teams. The only way to get it working again in Teams is:
1) Reboot into Mac
2) Download/Open Teams app on Mac
3) Initiate camera (either start a video call or test camera in Teams > Settings > Devices)
4) Reboot into Windows and the camera on Teams should be working again.
HOWEVER as soon as you start the camera on Zoom again (also seems to happen with Google Meet), it will stop working on Teams and you will have to repeat the process above.
It seems using the camera on Zoom/Google Meet causes the camera to become incompatible with Teams (and also Skype). Hopefully an actual fix to this is coming soon
Same thing. MacBook Pro 13'' 2020 4 Tunderbolts.
Only Teams showing the camera as a fully black image, all other apps using the camera are working.
Win 20h2. Teams 1.3.00.28779 (64-bit).
Reboots, reinstall of Teams, reinstall of drivers... Nothing helps.
Worked fine up to now.
Jan Driesen Thanks Jan. I'm not going crazy in that case. The user said she was running it fine up until this point too. I've restored Windows Update back to v1909 from v2004 but it didn't help. Looks like something permanent has been triggered. I tried an older version of Teams too (1.33 I think) but this did the same thing. adam deltinger Thanks for this mention, I've done this now. I'm hoping it gets somewhere but for the user will just have to use Web Teams as a workaround for video calls.
Thanks for the input though guys.
