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Camera showing Black Screen only when using Teams app, works with Web version
Hi guys, A client is using Windows 10 x64 running v1909 on a MacBook Pro 13" (2019, 4 Thunderbolt Ports) and oddly enough the Teams app now shows the Camera as a Black Image as the Preview. It's l...
I have been having this issue as well and have found a hacky solution. It seems that when you initiate the camera in Zoom, it stops it from working in Teams. The only way to get it working again in Teams is:
1) Reboot into Mac
2) Download/Open Teams app on Mac
3) Initiate camera (either start a video call or test camera in Teams > Settings > Devices)
4) Reboot into Windows and the camera on Teams should be working again.
HOWEVER as soon as you start the camera on Zoom again (also seems to happen with Google Meet), it will stop working on Teams and you will have to repeat the process above.
It seems using the camera on Zoom/Google Meet causes the camera to become incompatible with Teams (and also Skype). Hopefully an actual fix to this is coming soon
I have been having this issue as well and have found a hacky solution. It seems that when you initiate the camera in Zoom, it stops it from working in Teams. The only way to get it working again in Teams is:
1) Reboot into Mac
2) Download/Open Teams app on Mac
3) Initiate camera (either start a video call or test camera in Teams > Settings > Devices)
4) Reboot into Windows and the camera on Teams should be working again.
HOWEVER as soon as you start the camera on Zoom again (also seems to happen with Google Meet), it will stop working on Teams and you will have to repeat the process above.
It seems using the camera on Zoom/Google Meet causes the camera to become incompatible with Teams (and also Skype). Hopefully an actual fix to this is coming soon
Amazing little hack there! I'll give this a go at some point this week with the client. Very weird behaviour but at least you've found a way to replicate this behaviour so its sort of a fix.
Thanks for your effort 🙂 raphaj
raphajThanks!
I traced back my meetings and indeed this happened after a google meet meeting using a webcam.
Rebooted to mac os, started the webcam in teams. Go back to Windows, and indeed the camera works again.
I can hardly call that a solution, but knowing that this can bring it back is good. Thanks!
Thanks for trying this Jan, glad it's working again albeit in a strange way. I'm guessing its not going to be anytime soon that Microsoft will be able to fix this. Jan Driesen
