Forum Discussion

DRplyco

Brass Contributor

Mar 15, 2021

Call queues missed calls history

Hello, is there a way to see call que calls history?

Copper Contributor

May 15, 2022

DRplyco - Hi, we have done a little tweak to see missed calls and this tool works pretty well to see missed calls in CQ, it's pretty straight forward, you can integrate caller identification (e.g. CRM/ERP if you want) and is pretty cheap (100.- a year up to 10 CQ monitored)....check it out, there are also new features coming like a "Task completed" button, so the agents know if one called back or you can even add comments...

https://twincapfirst.ch/teams-easy-call-report-en/

guenti1974
Copper Contributor
May 16, 2022
Christoph Schoch we also missing internal Callhistory (Teams to Callqueue). Is your Tool also reporting this Calls?
- chriswagner
  Brass Contributor
  Nov 07, 2022
  Call queue is out of scope 😞
  https://techcommunity.microsoft.com/t5/microsoft-teams-public-preview/now-in-public-preview-detailed-call-history/m-p/3652420
- Christoph Schoch
  Copper Contributor
  May 16, 2022
  guenti1974 There are a few drawbacks there:
  
  No internal calls, only PSTN and it only works with Teams DR/Operator connects, but not with calling plans...you also would need to run your CQ in Conference mode...