Forum Discussion

Iron Contributor

Oct 15, 2019

Call forwarding to non-licensed user

Hey guys, a customer of us is planning to deploy domestic calling plans. But not all of their users really need desk phones so they already have removed them after their Teams onboarding, because...

Iron Contributor

Oct 16, 2019

Hi woelki,

when I first saw your question my answer was like "It should work - why not"

Then I did some testing and took a look at the logs.

My answer is now: It does not work in my Tenant.

I tried a transfer to a teams only user which has a phone system license but has no pstn number. This transfer is not working. In the logs, I saw this:

"Calculated isForwardingToUserAllowed with the following flags: {"isPSTNCallingAllowed":false,"isForwardingToUserPolicyHonored":true,"isForwardingToUserAllowed":true,"result":false}. Old state: false, Current state false"

Then I tried a "set-csuser -Identity phonesystem.only@domain.de -EnterpriseVoiceEnabled $true" for the test user. After this, the transfer came through to the user but after accepting it the call failed.

Regards,

Paul

StevenC365
MVP
Oct 16, 2019
paul-lange correct. The license is to have the functionality to receive calls, whether you assign a number or not is secondary.
- woelki
  Iron Contributor
  Oct 17, 2019
  paul-lange I like those technical answers. Thanks for that.
  
  So this means, the user needs the phone system licence and the calling plan, right?
  - BramV
    Copper Contributor
    Jan 27, 2020
    A Phone System license is needed according to documentation but it isn't required to have a phone number or have Calling Plans assigned to them.
    This does sound quite expensive (depending on # users) compared to more traditional phone systems.