Forum Discussion
BenRooke
Nov 19, 2019Brass Contributor
call delay issues
All. Are there still issues surrounding delays within phone system. In particular we are seeing issues where users are putting calls on hold and when clicking the 'resume' button there is no immedi...
- Nov 22, 2019
Hi BenRooke ,
I am not a microsoft guy, I do not have information about the plans to fix this but I wrote article about this behavior which tries to explain reasons why. It is problem coming from current design of the onhold function and the luxury of having the ICE protocol handling the media negotiation.
BillJensen
Feb 17, 2021Copper Contributor
BenRookeWe are seeing a 5-7 second delay on incoming calls from the PSTN. We can hear the called party say hello but they can't hear the external caller for 5-7 seconds. We have not been able to figure out if it is an issue with Audiocode Gateways or Microsoft Teams. We are leaning toward Teams because the call is answered and we can hear hello from person in Teams but the Teams called can't hear the caller for 5-7 seconds. Did you find any more information about your delay?
Bernie_DiPasquale
May 20, 2021Copper Contributor
BenRooke We are having the same issue calling into a Teams Auto Attendant. We are also direct routing using audiocodes. Did you find a solution?
- DaveChomiJun 15, 2021Iron ContributorWhere exactly in the flow do you have problem with delayed audio?
- Bernie_DiPasqualeJun 15, 2021Copper Contributor
DaveChomi we are now experiencing a delay of 3 to 5 seconds when the call is transferred from the Auto Attendant to the call Queue. We resolved the initial issue by forcing only one CODEC to be offered to Teams.
- DaveChomiJun 15, 2021Iron ContributorHave you enabled conference mode on the call queue? That should improve a lot.