Forum Discussion
call delay issues
Hi BenRooke ,
I am not a microsoft guy, I do not have information about the plans to fix this but I wrote article about this behavior which tries to explain reasons why. It is problem coming from current design of the onhold function and the luxury of having the ICE protocol handling the media negotiation.
BenRookeWe are seeing a 5-7 second delay on incoming calls from the PSTN. We can hear the called party say hello but they can't hear the external caller for 5-7 seconds. We have not been able to figure out if it is an issue with Audiocode Gateways or Microsoft Teams. We are leaning toward Teams because the call is answered and we can hear hello from person in Teams but the Teams called can't hear the caller for 5-7 seconds. Did you find any more information about your delay?
- BenRooke We are having the same issue calling into a Teams Auto Attendant. We are also direct routing using audiocodes. Did you find a solution?
- Where exactly in the flow do you have problem with delayed audio?
DaveChomi we are now experiencing a delay of 3 to 5 seconds when the call is transferred from the Auto Attendant to the call Queue. We resolved the initial issue by forcing only one CODEC to be offered to Teams.
BillJensen We've been seeing this on lines we've registered for trial purposes. It's the single largest issue keeping us from migrating phone systems to Teams.
