Forum Discussion
Call Center functions for MS Teams
Hello Is anynone using a Call Center third party application in a Teams Only environment? I know Landiscomputer but it seems quiet expensive and is not supported for Teams Only. Or any ideas ...
Hi Peter, actually the native Graph Teams Calling is avilable and Competella have developed and released a Contact Center SaaS solution which was released in April this year https://appsource.microsoft.com/da-dk/product/office/WA200001730?tab=Overview Peter Hobor
Yes, there are some call related Graph functionalities available, but that is phase one (as MS calles it) still lot is missing for advanced CC functionalities.
Worth listening this session from the recent MS Bootcamp (the relevant section is from ~00:37):
https://learning.eventbuilder.com/event/24174
There is a summary page of this on Docs: https://docs.microsoft.com/en-us/microsoftteams/teams-contact-center
- Peter, you are right - it is a development journey for both Microsoft and CC Vendors. However the Competella CCAAS using the Graph API has been released since April 15th 2020. The solution did from the beginning include following advanced features:
- Advanced Routing
- Analytics and Statistics
- Customer journey
- Call-flow editor
- etc.
During July 2020 Competella will release both a high-end SaaS Contact Center and an Attendant Console (receptionist tool) with a lot more features, still using the Graph API.