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AkroMenToS's avatar
AkroMenToS
Brass Contributor
Mar 26, 2020
Solved

Background white static noise even with microphones muted

EVEN when everyone's microphone is muted I can hear a loud background white noise.   I found threads discussing this topic, but none gave normal answers beside the usual, restart, reinstall audio d...
  • James Vaughan's avatar
    Apr 19, 2020

    AkroMenToSI'm not sure what this could be since it does work with other services on your PC, but I know that Teams does use some cloud based audio algorithms to help audio with all participants which is why they stress certified devices.  This is why they have the link to the certified audio devices here.

     

    You might be having something with your DAC that is battling what is happening in the cloud.  Partners go through a lot of testing for their solutions to be certified because there are some things that need to happen to make sure everyone has a quality experience on the calls and all audio devices need to adhere to the testing put forth by Microsoft.  Maybe try a certified device on your PC just as a test to see if the issue goes away just as a test.

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