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AkroMenToS's avatar
AkroMenToS
Brass Contributor
Mar 26, 2020
Solved

Background white static noise even with microphones muted

EVEN when everyone's microphone is muted I can hear a loud background white noise.   I found threads discussing this topic, but none gave normal answers beside the usual, restart, reinstall audio d...
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  • James Vaughan's avatar
    James Vaughan
    Apr 19, 2020

    AkroMenToSI'm not sure what this could be since it does work with other services on your PC, but I know that Teams does use some cloud based audio algorithms to help audio with all participants which is why they stress certified devices.  This is why they have the link to the certified audio devices here.

     

    You might be having something with your DAC that is battling what is happening in the cloud.  Partners go through a lot of testing for their solutions to be certified because there are some things that need to happen to make sure everyone has a quality experience on the calls and all audio devices need to adhere to the testing put forth by Microsoft.  Maybe try a certified device on your PC just as a test to see if the issue goes away just as a test.

GDugny's avatar
GDugny
Copper Contributor
May 11, 2020

I really think this issue should be treated as a bug. I'm experiencing it as well, on all my computers, with decent enough audio gears on them.

Even if confort noise may be useful during calls, when everyone is muted (aka. absolute silence wanted) or you're the only one left in a call (maybe waiting for other people to come back in), you just have this annoying and useless static. Like AkroMenToS  mentioned, this behavior would be consistent with most other VoIP applications, and in my opinion greatly improve use experience.

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