Forum Discussion
Background white static noise even with microphones muted
- Apr 19, 2020
AkroMenToSI'm not sure what this could be since it does work with other services on your PC, but I know that Teams does use some cloud based audio algorithms to help audio with all participants which is why they stress certified devices. This is why they have the link to the certified audio devices here.
You might be having something with your DAC that is battling what is happening in the cloud. Partners go through a lot of testing for their solutions to be certified because there are some things that need to happen to make sure everyone has a quality experience on the calls and all audio devices need to adhere to the testing put forth by Microsoft. Maybe try a certified device on your PC just as a test to see if the issue goes away just as a test.
AkroMenToSI'm not sure what this could be since it does work with other services on your PC, but I know that Teams does use some cloud based audio algorithms to help audio with all participants which is why they stress certified devices. This is why they have the link to the certified audio devices here.
You might be having something with your DAC that is battling what is happening in the cloud. Partners go through a lot of testing for their solutions to be certified because there are some things that need to happen to make sure everyone has a quality experience on the calls and all audio devices need to adhere to the testing put forth by Microsoft. Maybe try a certified device on your PC just as a test to see if the issue goes away just as a test.
- HChen1460Oct 30, 2020Copper Contributor
This seems to be throwing doubt at OP's DAC of choice and its quality.
I understand they are not on the certified audio device list but iPhone (11 in my case) and Airpod Pro are widely available devices that's generally considered quality. And I'm telling you that the static noise issue is happening there. It's also happening on Dell laptop with realtek audio, Mac laptops with whatever built in audio. It's not a hardware issue it's a software issue.
- AkroMenToSApr 19, 2020Brass Contributor
James VaughanThanks I'll just sit tight while I have to use Teams, I'm not going to purchase another audio device just for this. I assumed Teams to just work as Discord / Teamspeak and not need any specific hardware to use.
Ryan SteeleThat's interesting didn't know such a thing existed, although it sounds odd to me that some company would implement intentional noise into their software without adding an option to turn it off.