Forum Discussion
Auto attende call flow with voicemail
mmachniakyou can enter a distribution list and it will email the voicemail file to the addresses on the list.
Hi Doug Lee Thank you for answer and help it works, so to be clear we can user Distribution Groups and what about Share Mailbox ?
Hi mmachniak. Based on my limited testing, if you use a distribution list as the target then the message is emailed to everyone on the list. If you use a group, then the message gets sent to everyone in the group as well as showing up in the group mailbox.
From my perspective, the advantage is that you don't have to have a dedicated account and license for the shared mailbox. The disadvantage is there are multiple copies of the voicemail, so it is not as easy to tell if it has been responded to.
I hope this helps.