Forum Discussion
Assign calling ID to an agent?
Does anyone have any clue as to the restrictions or method to start using the new feature of allowing agents to make outbound calls using a specific resource account? I've done some prelimi...
Did you ever get anywhere with this? I have a CQ with an AA in front of it and want members in the CQ to be able to call out with the number associated with the AA's resource account. But after adding the AA's resource account in the "Assign Calling ID" section of the CQ configuration it doesn't appear as an option for the CQ members.
From the users client - as you enter the calling details in you will notice the Call button at the bottom has a dropdown option, within here you select whether you want to call as yourself or as the AA
