Forum Discussion
Walter_van_Zonsbeek
Sep 08, 2022Copper Contributor
24 hours recording 1-to-1 PSTN call
I now that 1-to-1 PSTN calls can be recorded bij clicking on the red button (manually). Is it possible to record PSTN-calls 24-hours fora specific teams-user
Therese_Solimeno
Sep 24, 2022Moderator
- StevenC365Sep 25, 2022MVP
I guess you can, but I can't really imagine why you would. Each recording can only be 4 hours long, but it will restart a new recording if it's still going, see Limits and specifications for Microsoft Teams - Microsoft Teams | Microsoft Learn
What's the business requirement for this, there must be a better option?
- Walter_van_ZonsbeekSep 25, 2022Copper Contributor
StevenC365 thanks for your response
The business requirement is to record 24 hours a special Teams user, Call Queue or phone number.
This has to do with possible threats from callers and is therefore also set up in the current 'traditional' environment.
- Sep 25, 2022Hi,
You would need the third party compliance recording solution to record the solution. Using that all the calls could be recorded using the solution.
With Regards,
Satish Upadhyaya