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csmithscf's avatar
csmithscf
Iron Contributor
Oct 20, 2021

1:1 calls, user is muted as soon as PSTN ringing starts

This only occurs on certain headsets, and started for our users after yesterday's Windows patch went out (10/19/2021). We're on Windows 10. User has Bose headphones; haven't confirmed if they are cer...
Calling
microsoft teams
mute
Phone
Settings
niletronics's avatar
niletronics
Copper Contributor
Apr 17, 2024

I had the same issue with Jabra Evolve2 65 headset (Bluetooth). 
I removed the monitor related devices from this menu and the issue went away. 

 

  • DJTentman's avatar
    DJTentman
    Brass Contributor
    Apr 17, 2024

    niletronics I'm not quite sure I follow you. What did you remove?

    • JimSavage's avatar
      JimSavage
      Copper Contributor
      Jun 26, 2024

      Did anyone manage to solve this? Or know who we can escalate with? (Jabra/Microsoft/Both?)

       

      We are experiencing the same issue with Jabra Evolve2 30 (corded) and Evolve2 65 (bluetooth) headsets. NOT experiencing it with older Evolve 65 headsets using the Jabra link dongle.

       

      To confirm the issue:

      * Teams Calling user with Direct Routing phone number uses click to dial in Outlook (or webpage) - results in caller being placed on mute as soon as call starts ringing.

      * Workarounds: find and dial numbers in Teams instead, copy/paste number into Teams

      • DJTentman's avatar
        DJTentman
        Brass Contributor
        Jun 26, 2024

        JimSavage As far as I know, it's not been resolved. I ended up switching headsets.

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