Forum Discussion

csmithscf's avatar
csmithscf
Steel Contributor
Oct 20, 2021

1:1 calls, user is muted as soon as PSTN ringing starts

This only occurs on certain headsets, and started for our users after yesterday's Windows patch went out (10/19/2021). We're on Windows 10. User has Bose headphones; haven't confirmed if they are cer...
calling
microsoft teams
mute
Phone
Settings
DJTentman's avatar
DJTentman
Brass Contributor
Jan 09, 2024

ralley88 Don't do that. I don't think it will help.

 

I learned from our Microsoft partner that it's a known issue with the new Teams, especially when using click to call. The timeline says that it should be fixed by the end of January.

 

I was able to turn off the new Teams being rolled out to our company in the Teams Admin Center. 

Manfred_Mauler's avatar
Manfred_Mauler
Copper Contributor
Jan 15, 2024
I can agree with the fact, that the microphone is always muted, when the call is initiated by the click-to-dial App (I'm using Teams Wizard v.0.6.3.39728 and the new Teams App v23335.219.2592.8659).
  • jodmyster's avatar
    jodmyster
    Copper Contributor
    Jan 16, 2024

    Manfred_MaulerYep agreed, I'm running new teams and have a Jabra engage 65. If I click a link from a website to dial a number the call starts muted. Tried again just copying the number into the teams app and dialing from there and it didn't start muted.