Forum Discussion

csmithscf's avatar
csmithscf
Steel Contributor
Oct 20, 2021

1:1 calls, user is muted as soon as PSTN ringing starts

This only occurs on certain headsets, and started for our users after yesterday's Windows patch went out (10/19/2021). We're on Windows 10. User has Bose headphones; haven't confirmed if they are cer...
calling
microsoft teams
mute
Phone
Settings
DJTentman's avatar
DJTentman
Brass Contributor
Dec 11, 2023
That has solved it for me. I've set our whole company to stay on the old Teams until this issue is fixed.
ralley88's avatar
ralley88
Copper Contributor
Jan 09, 2024

I'm thinking about re-imaging my computer because of this, happens every time to certain numbers and I work phone support. Went back to old Teams but then New teams forced itself back onto my work system.

 

Would be great if they fixed this instead of just adding some more filters.

  • LeahBeth's avatar
    LeahBeth
    Tin Contributor
    Jan 09, 2024
    I also got pushed to the new Teams. But once it pushed me, I still had the old Teams installed and went back to it. Hasn't prompted me since.
  • DJTentman's avatar
    DJTentman
    Brass Contributor
    Jan 09, 2024

    ralley88 Don't do that. I don't think it will help.

     

    I learned from our Microsoft partner that it's a known issue with the new Teams, especially when using click to call. The timeline says that it should be fixed by the end of January.

     

    I was able to turn off the new Teams being rolled out to our company in the Teams Admin Center. 

    • Manfred_Mauler's avatar
      Manfred_Mauler
      Copper Contributor
      Jan 15, 2024
      I can agree with the fact, that the microphone is always muted, when the call is initiated by the click-to-dial App (I'm using Teams Wizard v.0.6.3.39728 and the new Teams App v23335.219.2592.8659).
      • jodmyster's avatar
        jodmyster
        Copper Contributor
        Jan 16, 2024

        Manfred_MaulerYep agreed, I'm running new teams and have a Jabra engage 65. If I click a link from a website to dial a number the call starts muted. Tried again just copying the number into the teams app and dialing from there and it didn't start muted.