Forum Discussion

csmithscf's avatar
csmithscf
Iron Contributor
Oct 20, 2021

1:1 calls, user is muted as soon as PSTN ringing starts

This only occurs on certain headsets, and started for our users after yesterday's Windows patch went out (10/19/2021). We're on Windows 10. User has Bose headphones; haven't confirmed if they are cer...
Calling
microsoft teams
mute
Phone
Settings
LeahBeth's avatar
LeahBeth
Copper Contributor
Dec 07, 2023
I just started experiencing this on my teams. Using a Jabra Pro 930.
Also, recently switched to the "New" Teams. Gonna switch back and see if that fixes my issue.
  • LeahBeth's avatar
    LeahBeth
    Copper Contributor
    Dec 09, 2023
    Switching back to old Teams has seemed to "fixed" my issue.
    • DJTentman's avatar
      DJTentman
      Brass Contributor
      Dec 11, 2023
      That has solved it for me. I've set our whole company to stay on the old Teams until this issue is fixed.
      • ralley88's avatar
        ralley88
        Copper Contributor
        Jan 09, 2024

        I'm thinking about re-imaging my computer because of this, happens every time to certain numbers and I work phone support. Went back to old Teams but then New teams forced itself back onto my work system.

         

        Would be great if they fixed this instead of just adding some more filters.

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