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csmithscf's avatar
csmithscf
Iron Contributor
Oct 20, 2021

1:1 calls, user is muted as soon as PSTN ringing starts

This only occurs on certain headsets, and started for our users after yesterday's Windows patch went out (10/19/2021). We're on Windows 10. User has Bose headphones; haven't confirmed if they are cer...
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davetaylor_nuago's avatar
davetaylor_nuago
Copper Contributor
Nov 08, 2021

csmithscf I can confirm I'm seeing this with my Bose QC35II's. While they aren't certified, they have been working consistently up until recently.... I don't make a great deal of PSTN calls so can't pinpoint exactly when the behavior changed. A client I was calling picked it up a couple of weeks ago, which would be in line with your patch timeframe.

 

Controlled changes on my end are pretty much limited to a Windows 11 upgrade and standard patching, though it would appear that it's not a Win10/Win11 issue by the comments here. Also seems to be multi headphone vendor by the comments too. 

 

As for certification.... well, they're Bluetooth headphones.. and if our users who persist with standard Apple iPhone headphones without certification can work , these should too (as they did before).

vtohio's avatar
vtohio
Copper Contributor
Apr 15, 2022

davetaylor_nuago  I am seeing the same issue.  It started months ago but I have just had time to research the issue.  It looks like this still have not corrected the issue 6 months after they introduced the issue.

  • Sitekit_RobB's avatar
    Sitekit_RobB
    Copper Contributor
    Apr 26, 2022

    vtohio I'm getting the exact same problem, Sony WH-1000XM4's.


    Really wish MS would suss this out and release a fix!

    • amanda84's avatar
      amanda84
      Copper Contributor
      May 13, 2022

      I am facing same problem as the OP, seems a solution hasn't been found?

       

      This is a new issue, but it happens every time I make a call

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