OneDrive / SharePoint data loss after nonprofit licence issue – recovery deadline in a few days

Hello,

I am posting here because I am facing a critical Microsoft 365 / OneDrive / SharePoint data loss situation for my nonprofit organisation, and I urgently need advice or escalation.

We had a Microsoft nonprofit/donation licence. It seems that this licence was stopped, removed, or changed, and I was not properly notified. Since then, I have lost access to my OneDrive / SharePoint data.

The local OneDrive folder still exists on my devices, but almost all files are only cloud placeholders. On an older Windows PC, when I try to copy files, I get:

0x8007016A: The cloud file provider is not running

The files show:

Availability status: Available when online

So the local devices do not contain the full files. The real data would need to be recovered from Microsoft / SharePoint / OneDrive recovery systems.

I was advised to assign a nonprofit Microsoft 365 Business Basic licence. I did this. After that, the SharePoint domain became reachable again, but OneDrive opened as an empty space. It looks like a new empty OneDrive was provisioned instead of restoring the previous content.

I also get an error when trying to access the organisation’s SharePoint / Teams-related area:

“An error occurred while retrieving the SharePoint URL for this channel.”

I opened two nonprofit support tickets:

Case 2607080040005145 – opened two days ago, no response / no callback
Case 2607090040007719 – opened yesterday, also nonprofit support

I have not been called back, and time is running out. From what I understand, if the OneDrive / SharePoint data was deleted or deprovisioned around mid-June, it may be permanently deleted in about 4 or 5 days. This would be catastrophic for my organisation, as the files include administrative documents, contracts, grants, educational projects, accounting files, communication files and archives.

I am now also trying to reach Data Protection / Data Recovery support, but I am posting here in case someone has experienced the same situation or knows how to escalate this properly.

What I urgently need is not a new empty OneDrive. I need the former OneDrive / SharePoint content to be restored, or at least for someone to confirm whether it is in deleted sites, archive, retention, recycle bins, secondary recycle bin, or another recovery layer.

Has anyone managed to recover data after a nonprofit licence stopped or after a OneDrive was reprovisioned empty?
Is there a specific team, escalation path, PowerShell recovery process, Microsoft 365 Archive, or SharePoint recovery route that I should request?

Any help would be extremely appreciated. I may only have a few days left before permanent deletion.

Kind regards,
A nonprofit Microsoft 365 admin