OneDrive / SharePoint data loss after nonprofit licence issue – recovery deadline in a few days

Hi Vinch and all i have also been trying for weeks to find a resolution to all my files for our charity which were on the onedrive. I finally got an answer from support which is not satisfactory at all. the following was the reply i had received from the tech helpdesk

I hope all is well!

Unfortunately, the escalation team confirmed that we can't do anything regarding the recovery.

We have reviewed your inquiry and confirmed that the subscription associated with your organization reached its expiration date and was subsequently deactivated and removed as part of the previously announced retirement of the Microsoft 365 Business Premium Grant and Office 365 E1 Grant for nonprofit organizations. 

Microsoft communicated this change through official nonprofit program announcements and published guidance. In addition, notification communications were issued to the account administrator on file, including at the time of the retirement announcement and prior to subscription expiration.

As these grant offers are no longer available, organizations must transition to a supported nonprofit offer to continue using Microsoft services.

Available nonprofit offers

Eligible nonprofit organizations may access:

• Up to 300 Microsoft 365 Business Basic Nonprofit grant licenses
• Discounted nonprofit offers for Microsoft 365 Business Premium and Microsoft 365 Business 

Standard

• Office 365 E1 through Enterprise Agreement for eligible organizations
• Additional nonprofit licensing options available through Microsoft's nonprofit catalog

To acquire a supported nonprofit subscription, sign in to the https://admin.microsoft.com/#/homepage using a Global or Billing 

Administrator account. From the Billing section, review the nonprofit offers available to your organization and 

complete the purchase process for the selected offer. When reviewing available offers, ensure you are using 

the Microsoft Online Subscription Agreement (MOSA) billing account and access the Nonprofit section of the 

catalog to view eligible nonprofit-priced subscriptions. For detailed purchasing guidance, refer to the 

Microsoft Learn resources linked below.