Forum Discussion
Non Profit Step 3 does not work
Hi, I tried to create an non profit account but I got stuck in step 3 the verification with SMS/Call. It does not work on two different computers with different browsers and I also tried 4 different phone numbers. Can you help me here?
47 Replies
It's most likely a bug. Issues like that can be resolved next time by reaching out to the tech support team.
I entered the country code and mobile number in the phone number text box and it worked.
E.g. for Ireland 353861234123
I ignored the country code drop down
Hi. I am the second person in our non-profit organisation that tried several timeds but can't pass through step 3 in the registration process. As seen in the posts this is a problem since three months back! How is it possible this is not fixed?
You may have seen my earlier post - try waiting a few minutes after you receive the code, to give it time to update in the system. That's how we were able to get in!
A solution: Wait a few minutes before entering the code.
I wish I were kidding. I put in a ticket, and the next day Support called me and had me go through the registration process while we were on the phone. When I got to step 3, he asked if I had received the code. I confirmed I had. He told me to wait a few minutes. We wait in silence. Then he says, "That code should work now." Lo and behold, I enter the code and it works. I ask him if he did anything on his end. He says no, just that the system needs a few minutes to update on the back end before you enter a code. I suggested through gritted teeth that perhaps they should not send the code until it's ready, or update the back end so it makes the codes valid more quickly. Who knows if they will actually do it.- Leslie_Robbins
Microsoft
Hi everyone, just a quick heads up - if you're still experiencing technical issues, please report them via the U.S. Contact Us page (technical issues can be reported at the bottom of the page per the screenshot provided below). Even if a ticket was opened on 01/29/25, it helps the Tech Team to know about any ongoing problems so they can resolve them. Hope this helps!
Same here today. Anything I could do to get the code? I am located in Hong Kong.
Same here as yesterday and today.
Used 2 different phone numbers, one of them has never been used for anything Microsoft related. Different browsers as well.
Hi CoreyC,
What type of phones are you using. Unfortunately, if the phones you are using are VOIP or Landlines, then you will not receive the SMS message required to complete the registration to verify your phone number. If that is not the case, can you please tell me more about if there are any error codes that appeared while you were attempting to register. You will need to create a ticket with Nonprofit Support regarding registration. You can do so at https://nonprofit.microsoft.com/contactus. If you have created a support ticket already, please message me so I can help further assist you with escalating the matter.
It got resolved after several back and forths with tech support through tickets. They said it was "a bug"...
Any updates on this? I submitted a support ticket. Got no response. Can't look up ticket status. Still can't register as a non-profit.
Still not working here. Even after submitting a help ticket.
I've opened a ticket and got a response. The information in the ticket is just like "have you tried turning it off and on again".
I'm not sure why but today I got the confirmation SMS when I used Google Chrome.
In the phone number field i entered my mobile number without any leading signs or zeros.I hope that helps anyone.
Thank you. Now I was also able to finish the registration.
