Forum Discussion
Non Profit Step 3 does not work
Same here as yesterday and today.
Used 2 different phone numbers, one of them has never been used for anything Microsoft related. Different browsers as well.
Hi CoreyC,
What type of phones are you using. Unfortunately, if the phones you are using are VOIP or Landlines, then you will not receive the SMS message required to complete the registration to verify your phone number. If that is not the case, can you please tell me more about if there are any error codes that appeared while you were attempting to register. You will need to create a ticket with Nonprofit Support regarding registration. You can do so at https://nonprofit.microsoft.com/contactus. If you have created a support ticket already, please message me so I can help further assist you with escalating the matter.
It got resolved after several back and forths with tech support through tickets. They said it was "a bug"...
Hello. I would like to let you know that I have the same issue from other product of Microsoft. I was trying to get Microsoft 365 for students, and this same problem happens in the step of verying my own identity via phone. The same POST endpoint, the same result. So this is a major issue from the signupservice API that at least 2 Microsoft products uses.
