Forum Discussion
Non Profit Step 3 does not work
Hi, I tried to create an non profit account but I got stuck in step 3 the verification with SMS/Call. It does not work on two different computers with different browsers and I also tried 4 different ...
Hi CoreyC,
What type of phones are you using. Unfortunately, if the phones you are using are VOIP or Landlines, then you will not receive the SMS message required to complete the registration to verify your phone number. If that is not the case, can you please tell me more about if there are any error codes that appeared while you were attempting to register. You will need to create a ticket with Nonprofit Support regarding registration. You can do so at https://nonprofit.microsoft.com/contactus. If you have created a support ticket already, please message me so I can help further assist you with escalating the matter.
It got resolved after several back and forths with tech support through tickets. They said it was "a bug"...