WHY is microsoft support so useless???

I give up at this point. How is it possible for one of the biggest companies in the world to have the worst and most useless support system ever. I'm just trying to get my account back after it got hacked so I can play minecraft. So how is in after sending a paragraph of information about the account and screenshots of receipts and email I received of someone changes the email of the account, it's still not enough information??? The selfhelp system is somehow the worst one I've ever seen and the AI chatbot doesn't even work.