Forum Discussion
Why doesn't Forms have a SLA?
I was disappointed to learn after the recent Forms service outage that Forms is not considered a product (it's a feature) and therefor doesn't have an SLA. That's not a confidence inspiring message.
8 Replies
Anqi DuMicrosoft
We really apologize for the outage. We’ve done the internal postmortem to avoid such issues in the future. And we will publish the postmortem to public once it’s ready. We are also working on on-boarding to Office Service Health Dashboard. After that we will be able to communicate with customers on issues and update timely.Anqi Duwhat is the status of your effort to provide Forms Service Health information in the O365 Admin Center?
- Anqi DuHi Dean, thanks for reaching out. We are working with partner team on SHD onboarding to notify service incident and we expect to deliver in a quarter.
Anqi DuI wanted to follow-up on this topic again.
Last month we were impacted by the outage MO176316 to Forms. We learnt from support again the Forms still is not backed by a SLA and is just a best-effort service.
Are there plans to make Forms a 1st-class O365 app or is it destined to be a best-effort feature?
- Anqi DuHi Adrian, we apologize for the impact to your organization. We are in the middle of enhancing our service and real-time notifying for service issue. We are working with partner team on SHD onboarding to notify such incident and we expect to deliver in a quarter.
- That's encouraging to hear Anqi.
Do you also expect to add a formal SLA for Forms as part of this effort?
