Forum Discussion
Why doesn't Forms have a SLA?
I was disappointed to learn after the recent Forms service outage that Forms is not considered a product (it's a feature) and therefor doesn't have an SLA. That's not a confidence inspiring message....
We really apologize for the outage. We’ve done the internal postmortem to avoid such issues in the future. And we will publish the postmortem to public once it’s ready. We are also working on on-boarding to Office Service Health Dashboard. After that we will be able to communicate with customers on issues and update timely.
Anqi Duwhat is the status of your effort to provide Forms Service Health information in the O365 Admin Center?
- Hi Dean, thanks for reaching out. We are working with partner team on SHD onboarding to notify service incident and we expect to deliver in a quarter.
Anqi Du - What is the status of administrator access to helpful forms information? Seeing Forms outage information in the Message Center? Having an SLA? A status update would be helpful.
