Forum Discussion
Why doesn't Forms have a SLA?
I was disappointed to learn after the recent Forms service outage that Forms is not considered a product (it's a feature) and therefor doesn't have an SLA. That's not a confidence inspiring message....
We really apologize for the outage. We’ve done the internal postmortem to avoid such issues in the future. And we will publish the postmortem to public once it’s ready. We are also working on on-boarding to Office Service Health Dashboard. After that we will be able to communicate with customers on issues and update timely.
Anqi DuI wanted to follow-up on this topic again.
Last month we were impacted by the outage MO176316 to Forms. We learnt from support again the Forms still is not backed by a SLA and is just a best-effort service.
Are there plans to make Forms a 1st-class O365 app or is it destined to be a best-effort feature?