Forum Discussion
Why doesn't Forms have a SLA?
I was disappointed to learn after the recent Forms service outage that Forms is not considered a product (it's a feature) and therefor doesn't have an SLA. That's not a confidence inspiring message....
We really apologize for the outage. We’ve done the internal postmortem to avoid such issues in the future. And we will publish the postmortem to public once it’s ready. We are also working on on-boarding to Office Service Health Dashboard. After that we will be able to communicate with customers on issues and update timely.
That's encouraging to hear Anqi.
Do you also expect to add a formal SLA for Forms as part of this effort?
Do you also expect to add a formal SLA for Forms as part of this effort?