Forum Discussion
Forms GCC Outage?
Is anyone else experiencing a GCC Forms outage? We sent out a survey through forms last week and now we are receiving multiple reports that when they click on the link it says "Sorry, something went wrong". I receive the same error when I try to get to Forms through the waffle
AmandaLRoberts Yes, my Forms stopped working last week Friday during the middle of our surveying. The forms were working Monday-Thursday and then stopped. Here's the Technical details:
Session id: 8d9347a3-c86e-45e2-8e32-456c74fa18e1, Correlation id: bc6a08fb-5b55-4a3d-be62-2a4220ac2d0a
Yep same for our GCC account. AmandaLRoberts
Yes, same here. I noticed it on Friday 8/9/19; Created a Service Ticket with MS about 9 am. Have been playing phone tag with them ever since.
Have not connected with them yet today or heard anything about an ETA. An update would be nice from somebody from MS. O365 Status does not call out Forms.
AmandaLRoberts It looks like ours just came back online for GCC. Hopefully that resolves it for most.
I thought so as well. Funny thing, MS just called me back and of course it looked like it as working. I'm in GCC and the form I'm using is utilizing the option "Anyone with the link can respond". So, if you are logged in, it seems to work, but if you log out and go anonymous, it hangs like before. So, I'm wondering if this "feature" broke, as it recently rolled out in GCC.
I can edit the Form now, but it's still not accessible to my users.
AmandaLRoberts YES. Having similar issues. "Something went wrong" keeps showing up. For some users, the link creates a spinning dotted wheel (Forms loading message)...
- is everyone still having this issue? or has it been resolved? I haven't been able to successfully share my forms yet...
Warwickshire We are experiencing the same issue. Form does not load when accessed through the link to complete the survey. Our for is internal only, and does not prompt for credentials. I opened a support ticket Friday, ran diagnostics and uploaded files for support. Current status is agent assigned and the logs forwarded to support team.
I did notice it working this morning for a little while.
Getting my users to click on a link to take a survey is challenging enough (25% response rate so far).
But asking users to clear a cache first, then take a survey? I won't bother, I'll find another survey tool to use (my 2ยข)
Agreed. If MS "fixed" the issue, they should be able to "clear" things, so end users don't have to clear their cache. Limited functionality. Poor SLA. Gotta questions if this is a platform you want to hook your wagon to.
Still no word from MS. Unless I clear the cache, my anonymous form still hangs.
Did everyone else just work around this?
