Forum Discussion
Solved
Form always shows previous submission
I have a user that when they open a form, it always shows their previous submission rather than being blank. I've verified they are looking at the new form URL (responsepage) instead of a previou...
- After several hours of troubleshooting, we wound up just making a copy of the form and he was able to submit again as normal. We didn't want to have any other users run into the same issue, so just starting over seemed to fix it in this case - frustrating we had to do that, but the form owner was ok with doing it as they had already processed all previous submissions (manual work with the submission details), so moving to a new form wasn't a huge deal.
You may try get him to access the form from a different machine to see is it the same behavior? its looks like the browser/registry that keep him viewing previous result.
- We tried different machines, browsers, clearing cache/cookies etc - literally I could go the exact same URL he was and mine was blank whereas his showed a previous response, it was all very odd.