Forum Discussion

SarWiz's avatar
SarWiz
Brass Contributor
Jan 20, 2025

Can't create the excel file for Form responses

Hello, 

I have created a Form in a Teams Group and have a few responses. When I open to see the responses in the Excel file I can't create it. How can I fix this? This used to be no problem. The option to create an excel file is greyed out.

 

Our solution depends on this excel file so I hope that this can be fixed soon.

 

I have tried to create multiple forms to see if it will work and also located on my own personal user. It has the same issue.

 

excel
forms
Forms Responses
microsoft forms

1 Reply

  • Kidd_Ip's avatar
    Kidd_Ip
    MVP
    Feb 18, 2025

    Any chance on below:

     

    • Check Permissions: Ensure that you have the necessary permissions to create and edit files in the Teams Group. You might need to be an owner or have edit permissions.
    • Update Teams: Make sure your Teams app is up to date. Sometimes, issues can be resolved by simply updating to the latest version.
    • Clear Cache: Try clearing your Teams cache. This can sometimes resolve unexpected issues. You can do this by signing out of Teams and then signing back in.
    • Recreate the Form: If possible, try recreating the form in a different Teams Group or in your personal OneDrive to see if the issue persists. This can help determine if the problem is specific to the current Group.

Resources